Forum Replies Created

Viewing 30 posts - 20,221 through 20,250 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 10:14

    Dear, Omar Khuram,

    Thank you for your response.

    As previously described (https://prnt.sc/RCVQvZKK7tfN), you will need to manually edit strings in Theme Options, Menus, and in the content of pages.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 10:12

    Hello, Smithy534,

    Thank you for getting in touch with us.

    Account endpoints you can find in WooCommerce > Settings > Advanced.
    To get further assistance, please contact support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 09:19

    Hello, Sean,

    We tried to recreate the issue on our local websites but had no success. We tried another test solution for you:
    1/ Installed and activated Cookie notice plugin -> https://prnt.sc/TM51AmGjFtvs
    2/ Disabled our built-in cookie notices and check.
    But after that, we found that nothing changed and our built-in notice was still shown there (even if it is disabled in options).
    Do you have any server cache maybe? If so, maybe there are any settings to “not cache cookies” and your hosting needs to write our cookie values there.

    Best regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 08:54

    Hello, MAHDAR,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.

    We’ve edited your reply and moved access into the Private Content area.

    Please check the screenshot in the Private Content area. We can’t connect, unfortunately.
    Please try to connect to FTP using FileZilla by yourself, then provide us with the correct credentials.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 08:49

    Hello, Abdul Rehman,

    Thank you for contacting us and for using XStore.

    In order to prevent Wishlist content from being cached, please add the following cookies to your cache plugin settings (Performance > Page cache > Rejected cookies:):
    xstore_wishlist_ids
    xstore_wishlist_ids_0

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 08:43

    Hello, Wade Yang,

    Thank you for the reply.

    Please check how it works now – https://prnt.sc/Q9CL_kg0WVsQ > https://prnt.sc/qUh6YTV6irrX

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 08:35

    Hello, Ms Morbenia Morbeck,

    Because this is different question, please submit a new topic for it –
    https://www.8theme.com/forums/xstore-wordpress-support-forum/

    “I have problems with a block that is in the products:
    When we download the page, the block is also downloaded and a white line appears in the middle of the black button.
    Below it is also observed that the text overlaps the green button and the link does not work.” – We apologize for the confusion, but we are having difficulty understanding your request. To help us better understand, please provide screenshots and a video in a new topic for this query. You can upload these media to a file-sharing service such as WeTransfer and provide us with the URL.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 08:27

    Hello, Elisabetta23,

    The Loginisation/Registration functionality comes from the WooCommerce plugin, so please read this article – https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings and contact the support team of the plugin for further assistance.

    You can add an Account element via Theme Options > Header Builder > into the desired place in the header, it will be like on our demos, for example – https://prnt.sc/QGTWFOMWG5gg https://xstore.8theme.com/home/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 08:21

    Dear Fnhc,

    Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ https://prnt.sc/g3OQN-E1aPzg

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2023 at 08:17

    Hello, Padel,

    We did nothing.

    We will wait for your reply.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 18:31

    Hello, Inesita,

    We have checked the Cart and Checkout page and can now see the buttons in the screenshots provided (https://prnt.sc/StyysDOkHPJF and https://prnt.sc/kb1u_7ExYtYP).
    Have the issues been resolved? If not, please provide a more detailed description of the problem so that we can assist you further.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 18:24

    Hello, LMcompany,

    Thank you for getting in touch with us.

    Please edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable.

    Let us know the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 18:01

    Hello, Omar Khuram,

    Thank you for getting in touch with us.

    1/ We’ve changed the location of XStore translation files – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    2/ We’ve synchronized translation for WooCommerce – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

    3/ If you want to translate strings in the header https://prnt.sc/sRWwhWksNjSj , do this via Theme Options > Header Builder https://prnt.sc/76q7kJTRLTXR
    4/ Go to Appearance > Menus > edit menus texts
    5/ Edit pages, static blocks, and products using Elementor to change texts.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 17:11

    Dear Fnhc,

    We can’t see your screenshots. Please upload these media on the filesharing service and provide us with URL – https://wetransfer.com/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 17:08

    Hello @mktnegocios,

    Please check this screenshot – https://prnt.sc/23VjxqoaLG6Q , read more – https://elementor.com/help/build-your-first-page/
    You can find video tutorials, about how to use Elementor, online.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 17:05

    Hello, Imagine This,

    Ok. Thank you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 16:08

    Hello, Imagem,

    Thank you for getting in touch with us.

    Please check the screenshot in the Private Content area and disable the mentioned plugin.

    Note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 15:50

    Hello, Filmguerilla,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 15:50

    Hello, Kiki,

    Thank you for getting in touch with us.

    We can’t check your pages – https://prnt.sc/SNRcJseip143 What password can be used?
    Also, please provide temporary wp-admin access.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 15:43

    Hello @Bonnie,

    Thank you for your inquiry.
    Unfortunately, you will need to use an additional plugin for this, which we cannot recommend as we did not test them with XStore. We suggest that you contact the support team of WooCommerce for a recommendation.
    Please note that we cannot guarantee full compatibility between the theme and all third-party plugins. In some cases, additional customization may be required to ensure compatibility between the theme and the plugin. Unfortunately, it is not possible for us to make the theme compatible with all existing plugins, and additional customization is outside the scope of our basic support.

    Best regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 14:26

    Hello, Inesita,

    If you want to create a multilanguage site you need a special plugin for these purposes https://colorlib.com/wp/wordpress-multilingual-plugins/ Support of the plugin should guide you. The plugin will give a language switcher widget also.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 14:25

    Hello, Alex,

    Thank you for wp-admin access.

    We’ve checked the Mega menu on your site via Chrome and Safari and do not see the problem still.
    Please try to check it from another device and different browsers.

    “Also when i try to enter the main page by the admin page it doesn’t load. It appears like this.” – could you provide a video or screenshots of where exactly do you click to see this issue?
    Please upload these media on the filesharing service and provide us with URL – https://wetransfer.com/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 14:11

    Hello, Inesita,

    Do you want to have a website in multiple languages?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 14:09

    Hello, @luc,

    To change the Footer Background Color and set the Footer Paddings to 0px (top and bottom), please navigate to Theme options > Footer > Footer styling.

    We hope this helps.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 13:49

    Hello, Inesita,

    Thank you!
    We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 13:13

    Hello, Alex,

    Please provide temporary wp-admin access, so we can take a closer look.
    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 13:11

    Hello, Welead,

    Unfortunately, it is not possible to achieve the desired result without using Elementor.

    We recommend that you contact the WooCommerce support team to get advice on which plugin can be used to achieve the desired result – https://wordpress.org/support/plugin/woocommerce/.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 13:01

    Hello, Imagine This,

    Thank you for your response. Unfortunately, we are unable to provide a solution based on the description alone. In order to investigate further, we kindly request that you provide us with the correct wp-admin access.

    We appreciate your cooperation and look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 11:30

    Hello, @luc,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    HTML blocks should be used exclusively for HTML code, and not for scripts.

    We apologize, but we are unable to provide assistance with custom script writing as this type of customization is outside of our basic support scope.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 11:21

    Dear, Gewoonbovenaan,

    Please check if the deactivation of all 3rd party plugins solves the problem of adding product to the cart from the wishlist.

    Kind Regards,
    8theme team

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    Viewing 20,250 results - 20,221 through 20,250 (of 68,231 total)
Viewing 30 posts - 20,221 through 20,250 (of 68,231 total)
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