Can’t Access Built-in Wishlist Settings – Spinning wheel

This topic has 12 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: Imagine This
    Imagine This
    Participant
    February 10, 2023 at 00:10

    I disabled the YITH Wishlist plug in, and when I try to go to the Built-in Wishlist, I just get a spinning wheel. I would like to try out the new built-in wishlist, but I cant activate it.

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 10, 2023 at 05:41

    Hello, @Imagine This,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization.

    Please note that you should take a complete backup of your site before doing so.

    In addition, please provide your valid/working site WP Admin URL and credentials in the private content area of this topic, so that we can investigate further.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Imagine This
    Imagine This
    Participant
    February 10, 2023 at 17:22

    I have deactivated all plugins and reset the cache and am still experiencing the issue. Credentials in the Private area of my first post. Debugging authorized. Thanks.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 11, 2023 at 05:10

    Hello @Imagine This,

    We have noticed that the administrative login credentials you provided are not functioning correctly. Please refer to the image located in the private content area and please provide us with the correct, tested login details.

    We appreciate your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Imagine This
    Imagine This
    Participant
    February 11, 2023 at 05:15

    Sorry, Please use the user name in this Private area comment. I guess it defaulted to the email address. Thank you!

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 11, 2023 at 05:54

    Hello @Imagine This,

    We have conducted a debugging of your site and have determined that the issue you are experiencing is due to the Child Theme Customization Code. Upon activating the Parent Theme on your site, the issue was resolved, as evidenced by the screenshot provided here: https://postimg.cc/vcgHrB92

    We suggest that you contact your developer to review the Child Theme customization and make the necessary corrections.

    Best Regards,
    8Theme’s Team

    Avatar: Imagine This
    Imagine This
    Participant
    February 11, 2023 at 23:01

    I uploaded a freshly downloaded child-theme file, and I am still having the issue (no child-theme customizations at all). It loads fine when the main theme is active, but not when the child theme is active.

    But I did get to check out the settings while the child theme was deactivated, and have chosen to stick with the YITH Premium Wishlist. Thanks for your help.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 12, 2023 at 08:26

    Hello,

    We are unable to log in to your site to check settings, unfortunately.
    If you need our assistance, please provide correct wp-admin access.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Imagine This
    Imagine This
    Participant
    March 9, 2023 at 02:23

    I know this is marked solved, but just wanted to give you an update. I duplicated my child theme with a new name (while trying to troubleshoot a header issue), and I was able to access the built-in Wishlist admin pane fine. But as I was resetting all the Xstore theme options for my site, something broke my access to built-in Wishlist again. I am also unable to access the Built-in Compare section. So there’s definitely a bug with one of the settings. I am sorry, but I was unable to pinpoint what change I made that triggered it.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 13:01

    Hello, Imagine This,

    Thank you for your response. Unfortunately, we are unable to provide a solution based on the description alone. In order to investigate further, we kindly request that you provide us with the correct wp-admin access.

    We appreciate your cooperation and look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Imagine This
    Imagine This
    Participant
    March 9, 2023 at 16:51

    I am in final production and don’t need these features at this time. As soon as I go live, I will set up a staging site for your testing purposes. Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2023 at 17:05

    Hello, Imagine This,

    Ok. Thank you.

    Kind Regards,
    8theme team

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