Hello, Karawhereibelong,

Thank you for getting in touch with us.

Please check our answer in the Private Content area.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Kultakuume,

We kindly request access to both sites so that we can investigate the issue and apply the fix to the staging site first, followed by the production site.
Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Kiki,

You’re welcome!

Add the following code in the Theme Options > Theme Custom CSS section:

.etheme-cart-checkout-accordion .form-row-first, .form-row-last {
    padding: 0;
}

Kind Regards,
8theme team

Hello, Dimitris,

As we can see, the speed on the dashboard is not particularly fast, and our theme does not affect it.
Additionally, we tested your website with the default WooCommerce StoreFront theme and experienced the same speed as with our XStore theme. This indicates that the speed of your website is independent of the theme activated on it, so theme support cannot assist you.

Given that you have the WP Rocket plugin activated, we would recommend that you contact their premium support for help, as they specialize in speed optimization.

Kind Regards,
8theme team

Hello,

In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, Pit,

Yes.

The shop page is a catalog page for products that cannot be edited using Elementor by default. You can find the available settings in Theme Options > WooCommerce (Shop).
If you are using Elementor Pro, please refer to the plugin documentation for instructions on how to edit the shop page: https://elementor.com/help/creating-a-woocommerce-archive-template/.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Steven Tay,

You’re welcome!
Have a nice day!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Fantasy Prints,

Please check the Private Content area

Kind Regards,
8theme team

Hello, Kultakuume,

Thank you for getting in touch with us.

Please provide us with temporary wp-admin and FTP access to the staging site with the problem.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Dimitris,

In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, Farhad,

As we can see, the code works fine – https://prnt.sc/P5vfpwGtVrU5 please clear the cache and check one more time.

Kind Regards,
8theme team

Dear, Omar Khuram,

We provide demo content of pages in English, you can edit it or delete and create own pages from scratch.

Why do you think that Wocommerce and X theme core not work ?
We’ve checked and can see that translation for mentioned plugins works fine on your site.
Here you need to translate text (checkout page) manually https://prnt.sc/QVwrepdiyNZI

If you are still experiencing issues with the translation of the WooCommerce plugin, we recommend that you contact the WooCommerce plugin support team as XStore is compatible with the plugin, however, we only provide support for our theme.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, LambdaSP,

1/ Private Content

2/ Add the next code in Theme Options > Theme custom CSS > Global:

@media (max-width: 680px) {
    .connect-block-element-DlvvP {
        margin: 0;
        display: block;
    }
}

3/ You’re welcome!

4/ Change this code https://prnt.sc/R07H1zt-xg6P to

@media only screen and (max-width: 480px){
.rtl .single-product-builder .et_product-block form.cart .quantity-wrapper:before {
    display:none;
}
}

Kind Regards,
8theme team

Dear, Omar Khuram,

Thank you for your response.

As previously described (https://prnt.sc/RCVQvZKK7tfN), you will need to manually edit strings in Theme Options, Menus, and in the content of pages.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Sean,

We tried to recreate the issue on our local websites but had no success. We tried another test solution for you:
1/ Installed and activated Cookie notice plugin -> https://prnt.sc/TM51AmGjFtvs
2/ Disabled our built-in cookie notices and check.
But after that, we found that nothing changed and our built-in notice was still shown there (even if it is disabled in options).
Do you have any server cache maybe? If so, maybe there are any settings to “not cache cookies” and your hosting needs to write our cookie values there.

Best regards,
8theme team