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Forum Replies Created

Viewing 30 posts - 19,621 through 19,650 (of 68,227 total)

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Rose Tyler

Support staff

March 27, 2023 at 09:27

Hello, Welead,

In our opinion, it is really strange that customers could click search without selecting any of the choices. For this time you may reach the result you want to have only with customizations written by your own in child-theme/js/script.js or contact to services that provides such options.
We don’t use conditions for “Search” button of that filter and no customers asked us about that solution yet but If your request on our https://www.8theme.com/taskboard/ will become popular among others we will move it to next step of global implementation or consider its possibilities of implementation.

Kind Regards,
8theme team

#351382 Copied In reply to: Product Filters Element search button settings

Rose Tyler

Support staff

March 27, 2023 at 09:17

Hello, Namaste,

Please, check now!
We have added a few lines of code to your child-theme/functions.php to forcely translate those strings.

Kind Regards,
8theme team

#351380 Copied In reply to: Translation – where to find some elements – translation on the main site not updating (Quick view)

Rose Tyler

Support staff

March 27, 2023 at 09:12

Dear Aasem,

Sorry for the delay in answering.

“The problem that still exists is the background overlay on mobile devices, particularly IOS. The main background loads first then the overlay loads after it by about a second. This happens with each slide on any browser on iPhone!” – please record a video of the problem from your mobile device, upload it on filesharing, for example – https://wetransfer.com/, and provide us with the URL in the Private Content area.

Kind Regards,
8theme team

#351379 Copied In reply to: xtheme elementor slider widget gap between slides

Rose Tyler

Support staff

March 27, 2023 at 09:04

Hello, Namaste,

Thank you for your reply.

[products] is the default WooCommerce shortcode https://woocommerce.com/document/woocommerce-shortcodes/
Please check how it works when the default WooCommerce theme – Storefront is activated. If there is a bug (an issue with product output), then this is an issue with the products (perhaps some products are only indicated to be shown on the shop/search, which is why they are not being outputted on a custom page).

Kind Regards,
8theme team

#351376 Copied In reply to: New products site – Elementor Demo Shortcode

Rose Tyler

Support staff

March 27, 2023 at 07:54

Hello, Basata,

Please clear the cache and check now.
We kindly ask that you do not activate these options simultaneously – https://prnt.sc/-ph5aLq6yBmh

Kind Regards,
8theme team

#351369 Copied In reply to: Can’t Connect our Instagram account ” Insuffecient Developer Role”

Rose Tyler

Support staff

March 27, 2023 at 07:18

Hello, Charalith,

Thank you for your response.

Add to cart is translated now – https://prnt.sc/L2mJhWDIJRPu , but some other strings, for example, Buy now, are not translated. Please provide temporary FTP access, we need to check this problem more deeply.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#351365 Copied In reply to: Translate XStore WordPress WooCommerce Elementor Theme Using Loco Translate Plugin

Rose Tyler

Support staff

March 27, 2023 at 06:53

Hello, AnimalShop,

We have updated the theme on two sites to which you have provided access. Please check the video in the private content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351361 Copied In reply to: ll my themes come with this message when I want to create my themes An error occurred while updating

Rose Tyler

Support staff

March 27, 2023 at 06:45

Hello @mguevararojas2022,

Please check the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351360 Copied In reply to: ERROR WHEN ACTIVATING LICENSE ON ANOTHER WEB SITE

Rose Tyler

Support staff

March 26, 2023 at 15:40

Hello, Mena,

Please do the next test:
Disable all plugins, except – XStore Core, WooCommerce, and Elementor (free version). And check if there is a problem with Off-canvas (cart, login, and wishlist) when only these 3 plugins are activated.
Let us know the result.

Kind Regards,
8theme team

#351324 Copied In reply to: Off canvas not working on cart, login, and wishlist

Rose Tyler

Support staff

March 26, 2023 at 14:36

Hello, Namaste,

We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

#351322 Copied In reply to: Translation – where to find some elements – translation on the main site not updating (Quick view)

Rose Tyler

Support staff

March 26, 2023 at 14:26

Hello, Dionizio Find,

Thank you for getting in touch with us.

Please follow next steps:

1/ Create a new static block > click on XStore studio https://prnt.sc/cOoUxzcO1u7I and import content, for example – https://prnt.sc/muP95ENeMuuV > https://prnt.sc/KUyfMRGNPKZx

2/ Appearance > Menus > edit menu > menu item settings > set https://prnt.sc/BGnOmpfxJuMD (select your static block).

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351321 Copied In reply to: how to add grocery-market demo mega menu to my website

Rose Tyler

Support staff

March 26, 2023 at 13:47

Hello, Namaste,

Were products imported? It looks like the problem is caused by this reason. Strange situation, but the shortcode works fine, for example – https://prnt.sc/dtPdtdoOq_LH Please check.
[products limit="21" columns="3" orderby="menu_order" paginate="false"]

Kind Regards,
8theme team

#351318 Copied In reply to: New products site – Elementor Demo Shortcode

Rose Tyler

Support staff

March 26, 2023 at 13:37

Hello, Namaste,

Please provide FTP access also.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#351316 Copied In reply to: Translation – where to find some elements – translation on the main site not updating (Quick view)

Rose Tyler

Support staff

March 26, 2023 at 13:31

Hello, Namaste,

Thank you for getting in touch with us.

Edit page using Elementor > disable this option in settings of elements – https://prnt.sc/hB0nvnXImhbR

Kind Regards,
8theme team

#351315 Copied In reply to: problem witl lazy load – beaut and cosmetics demo

Rose Tyler

Support staff

March 26, 2023 at 13:29

Hello, Namaste,

Please do a few tests:
1- remove the offset https://prnt.sc/P_7YL95aB5ja and check the result.
2- remove categories and check then https://prnt.sc/Q76VwIMbZQmJ

Kind Regards,
8theme team

#351314 Copied In reply to: Products Grid Elementor – displaying only one product

Rose Tyler

Support staff

March 26, 2023 at 13:26

Hello, Padel,

We are pleased that your query has been resolved. If you do not have any further questions, there is no need for us to have access.

Kind Regards,
8theme team

#351313 Copied In reply to: footer looks different on web that when editing

Rose Tyler

Support staff

March 26, 2023 at 13:24

Hello, Namaste,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Theme Options > General > Site Width; Also, edit Content Width in settings of Elementor – https://elementor.com/help/global-layout-settings/

2/ Theme Options > Styling > Site Background Color.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351312 Copied In reply to: Width – pages are to wide – full width?? background on shop and category page

Rose Tyler

Support staff

March 26, 2023 at 13:21

Hello, Syndr0me,

You’re welcome!
Please do tests by yourself to find out that settings from Theme Options > Header Builder > Mobile menu affect the Categories section on the Mobile menu https://prnt.sc/0zLrLB67qEvu

Kind Regards,
8theme team

#351309 Copied In reply to: Difference in sorting between the desktop categories menu and the mobile one?

Rose Tyler

Support staff

March 26, 2023 at 13:17

Hello, Namaste,

Thank you for contacting us and for using XStore.

Please provide the URL and temporary wp-admin access, so we can check your settings for translations.

Kind Regards,
8theme team

#351308 Copied In reply to: Translation – where to find some elements – translation on the main site not updating (Quick view)

Rose Tyler

Support staff

March 26, 2023 at 13:13

Hello, Mike Papadakis,

Thank you for getting in touch with us.

Edit the product and change – https://prnt.sc/MU8N02tso93J

Custom CSS code can be used to style it.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351307 Copied In reply to: Product Sales Countdown timer and style!!

Rose Tyler

Support staff

March 26, 2023 at 13:11

Hello, Eleni,

Thank you for getting in touch with us.

When Single Product Builder is disabled, the sizing guide settings you can find in Theme options > WooComerce > Single product page > Single product layout.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351306 Copied In reply to: Xstore theme and Fancy Product Designer

Rose Tyler

Support staff

March 26, 2023 at 13:08

Hello, Namaste,

Thank you for your response.

“how can I fix it?” – please provide temporary wp-admin access, so we can take a closer look at the settings on your site.

“Also how can I define number of rows?” – it calculates automatically, based on columns and the products limit you set.

“How can I add widgets so I mimic category page with filters etc on the left sidebar?” – there is no such possibility because WooCommerce widgets work only for WC pages (Shop, page of category, or brand).

Kind Regards,
8theme team

#351305 Copied In reply to: New products site – Elementor Demo Shortcode

Rose Tyler

Support staff

March 26, 2023 at 12:31

Hello, Syndr0me,

Thank you for the reply.

This option will help you to achieve the desired result – https://prnt.sc/mDkAQGxK3oU8
Please follow our recommendation, before your next reply, here is the result you will get – https://gyazo.com/f651325fd02079924b0fde2fe125af37

Kind Regards,
8theme team

#351297 Copied In reply to: How can I add the arrows selector in side quick cart?

Rose Tyler

Support staff

March 26, 2023 at 12:27

Hello, Padel,

In this case, delete that custom CSS code.
Go to WooCommerce > Settings > Products > Inventory > Stock display format > Never show quantity remaining in stock. Then go to Theme Options > use search to find “Stock Status” option and disable it.

Kind Regards,
8theme team

#351296 Copied In reply to: stock showing on products – how to remove?

Rose Tyler

Support staff

March 26, 2023 at 12:20

Hello, Syndr0me,

This is the Mobile menu – https://prnt.sc/WX0T1jMK8Jif (Theme Options > Header Builder > Mobile menu). It is not a sidebar, which you can access via Appearance> Widgets.

Is there anything else we can help you with?

Kind Regards,
8theme team

#351293 Copied In reply to: Difference in sorting between the desktop categories menu and the mobile one?

Rose Tyler

Support staff

March 26, 2023 at 12:18

Hello, Syndr0me,

Did you already activate the “Show Quantity Input For Products” option and it doesn’t give you the desired result?

Could you provide URL of your site and temporary wp-admin access?
Also, please describe the desired result in more detail.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#351292 Copied In reply to: How can I add the arrows selector in side quick cart?

Rose Tyler

Support staff

March 26, 2023 at 12:16

Hello, Charalith,

Thank you for your response.

1/ Go to Loco translate > Plugins > edit translation of WooCommerce > and click on Sync https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , then find and translate “Add to cart” text.
We can’t Save our changes with access you provided – https://prnt.sc/iW8SRPxYuVJL

2/ Change the location of translation files for the Core plugin from https://prnt.sc/CfTbX5mMCKzG to System (/wp-content/languages/plugins folder). Then Sync translation.

Let us know the results.

Kind Regards,
8theme team

#351291 Copied In reply to: Translate XStore WordPress WooCommerce Elementor Theme Using Loco Translate Plugin

Rose Tyler

Support staff

March 26, 2023 at 12:10

Hello, Mariangio,

Thank you for getting in touch with us.

In order to troubleshoot the issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351290 Copied In reply to: I have an error with my menu on cellphone (hamburger)

Rose Tyler

Support staff

March 26, 2023 at 12:06

Hello, Padel,

Thank you for getting in touch with us.

We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

Provide temporary wp-admin access via the Private Content area, so we can take a closer look at your settings for the Footer.

Kind Regards,
8theme team

#351289 Copied In reply to: footer looks different on web that when editing

Rose Tyler

Support staff

March 26, 2023 at 10:49

Hello, AnimalShop,

We’ve updated the theme on https://r*****vnild.dk/ via the Dashboard.

Please follow the next steps on your sites:
1/ Click here https://prnt.sc/kchzD6R40bpn
2/ Enter the purchase code on the same page and click Register.
3/ Click here – https://prnt.sc/DdeXnuq7XCN0
4/ On the same page select the theme and click on Update.
5/ Update the XStore Core plugin.

Please let us know the result.

Kind Regards,
8theme team

#351280 Copied In reply to: ll my themes come with this message when I want to create my themes An error occurred while updating
← 1 2 3 … 654 655 656 … 2,273 2,274 2,275 →

Viewing 19,650 results - 19,621 through 19,650 (of 68,227 total)

Viewing 30 posts - 19,621 through 19,650 (of 68,227 total)

← 1 2 3 … 654 655 656 … 2,273 2,274 2,275 →

Forum Replies Created

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