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Forum Replies Created

Viewing 30 posts - 19,651 through 19,680 (of 68,227 total)

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Rose Tyler

Support staff

March 26, 2023 at 10:44

Hello, CJCORP,

Thank you for getting in touch with us.

1/ You need to translate the parent theme, not the child theme. The correct file name will be – xstore-fr_FR.po

2/ Please re-name xstore-core-fr.po to xstore-core-fr_FR.po.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351279 Copied In reply to: Problem with translation (LocoTranslate) on XStore

Rose Tyler

Support staff

March 26, 2023 at 10:08

Hello, Syndr0me,

Thank you for getting in touch with us.

“Show Quantity Input For Products” you can enable via Theme Options > Header Builder > Cart.

Kind Regards,
8theme team

#351276 Copied In reply to: How can I add the arrows selector in side quick cart?

Rose Tyler

Support staff

March 26, 2023 at 10:05

Hello, Syndr0me,

We are glad that you sorted it out.

Product categories widget in sidebar, and Product categories in Mobile menu are different elements, so they have different settings and default values.

Kind Regards,
8theme team

#351275 Copied In reply to: Difference in sorting between the desktop categories menu and the mobile one?

Rose Tyler

Support staff

March 26, 2023 at 10:03

Hello, 4SUP.DE,

Thank you for the video.

We apologize, but we are still unable to understand the issue and the desired outcome. Could you please provide a more detailed description of the desired result?

Kind Regards,
8theme team

#351274 Copied In reply to: Full width dropdown menu

Rose Tyler

Support staff

March 26, 2023 at 09:53

Hello, Aceplusglobe,

Thank you for contacting us and for using XStore.

In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Please provide the URL of your site, temporary wp-admin, and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#351273 Copied In reply to: Store theme not longer supporting with WooCommerce

Rose Tyler

Support staff

March 26, 2023 at 09:51

Hello, Nwnuyhs,

Refund given

Kind Regards,
8theme team

#351272 Copied In reply to: Some questions about the Xstore theme：asbout Scrollbars and SEO

Rose Tyler

Support staff

March 26, 2023 at 09:09

Hello, Webpat,

Thank you for your response.

We are pleased to inform you that you can use imported pages and edit them according to your needs. Additionally, you can add your own content to the site. If you have any difficulty in making changes, please let us know in more detail what exactly you are unable to change and we will be happy to provide guidance.

Kind Regards,
8theme team

#351268 Copied In reply to: Convert demo to fully functional website

Rose Tyler

Support staff

March 26, 2023 at 08:49

Hello, Syndr0me,

Thank you for contacting us and for using XStore.

The product categories widget has “Order by” option – https://prnt.sc/oY9iRQwtu8xo Please try both types and check the result.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351266 Copied In reply to: Difference in sorting between the desktop categories menu and the mobile one?
Rose Tyler

Support staff

March 26, 2023 at 08:45
Hello, Nwnuyhs,

Thank you for your response.

Please add the next code in Theme Options > Theme custom CSS:

#customize-controls .wp-full-overlay-sidebar-content::-webkit-scrollbar, .et_customizer-builder .et_column-inner.ui-sortable::-webkit-scrollbar { width: 15px !important; height:15px !important; }

and check the scroll bar after that.

Kind Regards,
8theme team
Please contact administrator
for this information.
#351265 Copied In reply to: Some questions about the Xstore theme：asbout Scrollbars and SEO
Rose Tyler

Support staff

March 26, 2023 at 08:19

Hello, Mena,

Thank you for your response.

In order to troubleshoot issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

If this doesn’t help, provide temporary wp-admin access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#351262 Copied In reply to: Off canvas not working on cart, login, and wishlist
Rose Tyler

Support staff

March 26, 2023 at 08:17
Hello, Stelio,

Thank you for your response.

Please change the previous code to:

.woocommerce-cart table.cart .product-details .product-title, .woocommerce-cart table.cart .product-sku { word-break: break-all !important; }

Kind Regards,
8theme team
#351261 Copied In reply to: Problem with the layout of the shopping cart page
Rose Tyler

Support staff

March 26, 2023 at 08:13

Hello, Aasem,

Thank you for your response.

1/ We’ve checked the Slider and we do not see the gap right now. What option and where you we enable to be able to see the problem?

2/ Please go to Header builder > Mobile menu > Dropdown Opening Action

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351260 Copied In reply to: xtheme elementor slider widget gap between slides

Rose Tyler

Support staff

March 26, 2023 at 07:53

Hello, Charalith,

Thank you for your response.

We do not see URL of the site in your reply.

Please check the private Content area, we are waiting for your reply.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351259 Copied In reply to: Translate XStore WordPress WooCommerce Elementor Theme Using Loco Translate Plugin

Rose Tyler

Support staff

March 26, 2023 at 07:51

Hello, Ing. Alejandro Javier Villalón Navarro,

Thank you for your response.

1/ For example, edit a page using Elementor on your site > click on Studio icon https://prnt.sc/_XOR1df6e3Ic > find the desired block https://prnt.sc/AuzbGwhdZMSg and import it https://prnt.sc/zKzFQqH8QuFZ > then edit content depends on your needs.

2/ Before doing the reset using the plugin, you need to un-register the theme here – https://prnt.sc/RoawScDF8WFC

There is no mentioned tool in our theme. You write on support forum, we can assist with existing settings only. If you want to request new functionality, please post requests to our dev team via this page – https://www.8theme.com/taskboard/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351258 Copied In reply to: Purchase code was used for testing in localhost and now it says that it has reached activation limit

Rose Tyler

Support staff

March 26, 2023 at 07:36

Hello, AnimalShop,

This situation can’t be solved from our side.
The re-activation should be done on your sites.
Please provide URL and temporary wp-admin access to one of your sites, where the update can’t be done, so we can check the problem more deeply.

Kind Regards,
8theme team

#351257 Copied In reply to: ll my themes come with this message when I want to create my themes An error occurred while updating

Rose Tyler

Support staff

March 26, 2023 at 07:33

Hello, Penny,

Thank you for contacting us and for using XStore.

There is no such possibility, unfortunately. We suggest that you reach out to WooCommerce support for further assistance – https://wordpress.org/support/plugin/woocommerce/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351256 Copied In reply to: Custom Section in Single Product Page Template

Rose Tyler

Support staff

March 26, 2023 at 07:26

Hello, Syndr0me,

Thank you for getting in touch with us.

We would recommend you Synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ of XStore theme, then find “on each product” and translate https://prnt.sc/jwyzrxIidVSs

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351255 Copied In reply to: Can i translate paragraph of a sales booster addon “Quantity Discounts”?

Rose Tyler

Support staff

March 26, 2023 at 07:17

Hello, Lifetrekker,

Thank you for getting in touch with us.

We suggest disabling the Products Masonry in Theme Options > WooCommerce > Shop > Shop page Layout.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351253 Copied In reply to: Shop page product description doubles after the “show more” button

Rose Tyler

Support staff

March 26, 2023 at 07:16

Hello, Mena,

Thank you for getting in touch with us.

Please go to: your site URL/wp-admin/admin.php?page=et-panel-patcher
and apply path #9050140 – https://prnt.sc/0dZKqsOYYJpr Then check if the Off-Canvas works fine.

Kind Regards,
8theme team

#351252 Copied In reply to: Off canvas not working on cart, login, and wishlist

Rose Tyler

Support staff

March 26, 2023 at 07:11

Hello, PremiumPetware,

Thank you for your response.

There is no such option, unfortunately.

Request about adding new settings you can post here – https://www.8theme.com/taskboard/

Kind Regards,
8theme team

#351249 Copied In reply to: How to Configure the Search page in XStore AMP .

Rose Tyler

Support staff

March 25, 2023 at 17:02

Hello, Nwnuyhs,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ We will forward your request to our development team.

2/ Try to use our settings when the Yoast plugin is disabled.
If you prefer the Yoast plugin, there is no need to use our SEO settings.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351229 Copied In reply to: Some questions about the Xstore theme：asbout Scrollbars and SEO

Rose Tyler

Support staff

March 25, 2023 at 16:57

Hello, Vladis,

You are always welcome.

We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

Kind Regards,
8theme team

#351228 Copied In reply to: SOme new bugs found here. Please help to solve

Rose Tyler

Support staff

March 25, 2023 at 16:14

Hello, AnimalShop,

Thank you for contacting us and for using XStore.

Did you try to do the next steps to solve PCLZIP_ERR_BAD_FORMAT (-10) problem?
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

Kind Regards,
8theme team

#351225 Copied In reply to: ll my themes come with this message when I want to create my themes An error occurred while updating

Rose Tyler

Support staff

March 25, 2023 at 14:54

Hello @ege,

Please clear the cache and check now.

Kind Regards,
8theme team

#351224 Copied In reply to: Niche Market 02 Installed! But We Have Some Errors:

Rose Tyler

Support staff

March 25, 2023 at 14:52

Hello, Welead,

Thank you for contacting us and for using XStore.

Please submit your request to our developers on Taskboard – https://www.8theme.com/taskboard/

Kind Regards,
8theme team

#351223 Copied In reply to: Product Filters Element search button settings

Rose Tyler

Support staff

March 25, 2023 at 14:48

Hello, First Idea,

Thank you for your reply.

It is because some elements are already added into connect blocks – https://prnt.sc/TSd-kGUHCaUY
Please hover over a Connection block > click on Settings > you will see a list of elements > delete elements, then they will appear at the bottom panel.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351222 Copied In reply to: How to add more block for creating new headers

Rose Tyler

Support staff

March 25, 2023 at 14:34

Hello, Role,

Please go to: your site URL/wp-admin/admin.php?page=et-panel-patcher
and apply path #9050140 – https://prnt.sc/0dZKqsOYYJpr

Kind Regards,
8theme team

#351221 Copied In reply to: “Add to cart” button stopped opening side cart

Rose Tyler

Support staff

March 25, 2023 at 14:33

Hello, Anton,

Thank you for your response.

1/ The mobile custom CSS area is in Theme Options > Theem custom CSS.

3/ Here is what we can see on mobile – https://prnt.sc/pqeiWtELS-1h Please clear the cache and check one more time. Is the problem solved?

Kind Regards,
8theme team

#351220 Copied In reply to: Mobile optimisation for my website advices!?

Rose Tyler

Support staff

March 25, 2023 at 11:52

Hello, AnimalShop,

Our theme is not mentioned in the text of the error, so we would recommend you contact support of the W3 Total Cache plugin.

Kind Regards,
8theme team

#351212 Copied In reply to: can’t access this it writes this W3 Total Cache Error:

Rose Tyler

Support staff

March 25, 2023 at 11:50

Hello, Charalith,

Thank you for getting in touch with us.

Please provide URL of your site and temporary wp-admin access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#351211 Copied In reply to: Translate XStore WordPress WooCommerce Elementor Theme Using Loco Translate Plugin
← 1 2 3 … 655 656 657 … 2,273 2,274 2,275 →

Viewing 19,680 results - 19,651 through 19,680 (of 68,227 total)

Viewing 30 posts - 19,651 through 19,680 (of 68,227 total)

← 1 2 3 … 655 656 657 … 2,273 2,274 2,275 →

Forum Replies Created

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