Hello, Charalith,

Thank you for your response.

1/ Go to Loco translate > Plugins > edit translation of WooCommerce > and click on Sync https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ , then find and translate “Add to cart” text.
We can’t Save our changes with access you provided – https://prnt.sc/iW8SRPxYuVJL

2/ Change the location of translation files for the Core plugin from https://prnt.sc/CfTbX5mMCKzG to System (/wp-content/languages/plugins folder). Then Sync translation.

Let us know the results.

Kind Regards,
8theme team

Hello, Padel,

Thank you for getting in touch with us.

We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

Provide temporary wp-admin access via the Private Content area, so we can take a closer look at your settings for the Footer.

Kind Regards,
8theme team

Hello, CJCORP,

Thank you for getting in touch with us.

1/ You need to translate the parent theme, not the child theme. The correct file name will be – xstore-fr_FR.po

2/ Please re-name xstore-core-fr.po to xstore-core-fr_FR.po.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Syndr0me,

We are glad that you sorted it out.

Product categories widget in sidebar, and Product categories in Mobile menu are different elements, so they have different settings and default values.

Kind Regards,
8theme team

Hello, Aceplusglobe,

Thank you for contacting us and for using XStore.

In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Please provide the URL of your site, temporary wp-admin, and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Webpat,

Thank you for your response.

We are pleased to inform you that you can use imported pages and edit them according to your needs. Additionally, you can add your own content to the site. If you have any difficulty in making changes, please let us know in more detail what exactly you are unable to change and we will be happy to provide guidance.

Kind Regards,
8theme team

Hello, Nwnuyhs,

Thank you for your response.

Please add the next code in Theme Options > Theme custom CSS:

#customize-controls .wp-full-overlay-sidebar-content::-webkit-scrollbar,
.et_customizer-builder .et_column-inner.ui-sortable::-webkit-scrollbar {
  width: 15px !important;
  height:15px !important;
}

and check the scroll bar after that.

Kind Regards,
8theme team

Hello, Stelio,

Thank you for your response.

Please change the previous code to:

.woocommerce-cart table.cart .product-details .product-title,
.woocommerce-cart table.cart .product-sku {
    word-break: break-all !important;
}

Kind Regards,
8theme team

Hello, Charalith,

Thank you for your response.

We do not see URL of the site in your reply.

Please check the private Content area, we are waiting for your reply.

Kind Regards,
8theme team

Hello, AnimalShop,

This situation can’t be solved from our side.
The re-activation should be done on your sites.
Please provide URL and temporary wp-admin access to one of your sites, where the update can’t be done, so we can check the problem more deeply.

Kind Regards,
8theme team

Hello, Syndr0me,

Thank you for getting in touch with us.

We would recommend you Synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ of XStore theme, then find “on each product” and translate https://prnt.sc/jwyzrxIidVSs

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mena,

Thank you for getting in touch with us.

Please go to: your site URL/wp-admin/admin.php?page=et-panel-patcher
and apply path #9050140 – https://prnt.sc/0dZKqsOYYJpr Then check if the Off-Canvas works fine.

Kind Regards,
8theme team

Hello, Nwnuyhs,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ We will forward your request to our development team.

2/ Try to use our settings when the Yoast plugin is disabled.
If you prefer the Yoast plugin, there is no need to use our SEO settings.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, AnimalShop,

Thank you for contacting us and for using XStore.

Did you try to do the next steps to solve PCLZIP_ERR_BAD_FORMAT (-10) problem?
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

Kind Regards,
8theme team

Hello, Welead,

Thank you for contacting us and for using XStore.

Please submit your request to our developers on Taskboard – https://www.8theme.com/taskboard/

Kind Regards,
8theme team