Forum Replies Created

Viewing 30 posts - 19,591 through 19,620 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 11:29

    Hello, EduardMihai,

    Thank you for getting in touch with us.

    Make sure that search by SKU is enabled via Header Builder and SKU number is a unique value.
    Provide temporary wp-admin access, so we can take a closer look at your settings.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 11:24

    Hello, LambdaSP,

    Thank you for getting in touch with us.

    1/ Fixed. Please clear the cache and try to add a product to the cart now.

    2/ Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 10:14

    Hello, Zeal Evince,

    1/ We can’t log in still. Please provide the correct credentials – https://prnt.sc/9xJhv3CMQaDM

    2/ We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 09:00

    Hello, Ing. Alejandro Javier Villalón Navarro,

    When you import the demo, you get all content and Theme Options.

    Every page created using Elementor has its own settings for content. But header settings come from Theme Options.

    What exactly do you want to manage? Please provide an example.

    Do not import 2 full demos at the same time, it will create a mess in Theme options.

    If you want to mix styles and content from different demos, describe your request in more detail, so we can assist you.
    Provide the URL of your site and temporary wp-admin access via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 08:53

    Hello, Dhruv,

    You’re welcome!

    We do not work on your site. Already closed all yesterday, and just answered the topic today.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 08:33

    Hello,

    Thank you for contacting us and for using XStore.

    There is no option to change it, unfortunately.

    Please post a request about adding a new option here – https://www.8theme.com/taskboard/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 08:24

    Hello, Webpars,

    Thank you for getting in touch with us.

    Do you use Elementor of WPBakery? What demo version did you import? Could you provide the URL of your site via the Private Content area?

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 08:22

    Hello, First Idea,

    Thank you for getting in touch with us.

    1/ Please check your header now.

    2/ Please check your single product page now.

    Both sites use XStore, so you can import/export Theme Options – https://prnt.sc/_NMF41FS6sfs

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 07:11

    Hello, Nageen,

    Thank you for getting in touch with us.

    Please provide the correct wp-admin access.

    Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 07:08

    Hello, Cjzhtmm,

    You can activate XStore now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us.

    Please unregister the theme https://prnt.sc/2naiLg8gmTMY on the old site to be able to activate it on the new site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 06:49

    Hello, Dhruv,

    1/ We had to disable ajax pagination in Theme Options because it conflicts between shop pagination and vendor store page pagination.

    2/ These 2 widgets are fully different and cannot work the same way -> https://prnt.sc/0ME0kRjM3OA0 – because Product categories are based on global web-site products and vendor product categories are based on only current vendor products. Also, it is not possible correctly to load content with global products on successful ajax action of Product categories so we disabled ajax product categories action globally on vendor pages.
    In case you see issues with the work of Vendor product categories you should contact with plugin author about fixing it.

    3/ Padding is broken because of your custom CSS -> https://prnt.sc/RjSMtzWWqcG_
    if we remove it -> https://prnt.sc/6igTy30UKGQq

    Also, we found the next error from your WordPress -> https://prnt.sc/ylK8rL14wE5F which we fixed as in the next topic -> https://www.8theme.com/topic/xstore-failed-to-load-resource-the-server-responded-with-a-status-of-404-admin-ajax-php-404/#post-343615 but you should contact your hosting provider to fix it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 16:11

    Hello, KikyoV,

    Thank you for getting in touch with us.

    Please go to Theme Options > WooCommerce > Shop > Shop page filters > change Max height or disable the Scrollable Widgets option.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 15:54

    Hello @mguevararojas2022,

    Please check the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 15:32

    Hello, Daniel,

    Thank you for getting in touch with us.

    You do not need to pay additionally for plugins that come bundled with our theme https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    Elementor plugin has 2 versions: free and Pro. Elementor plugin author does not offer a developer license for the Pro version and does not allow to built-in Pro version of the plugin to themes. So, the Pro version was never included in XStore. All our demos are built using the free version of the Elementor plugin and XStore Elementor elements. So, Elementor Pro is not required, but we are compatible with it.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 15:30

    Hello, Arms,

    Thank you for your response.

    Please clear the cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 15:21

    Hello, Filmguerilla,

    Thank you for contacting us and for using XStore.

    We can see the same problem on the Cart page, which is the default WooCommerce page and works independently of the theme.

    We would recommend you contact support of WooCommerce https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 14:48

    Hello, Nio,

    Do you mean background code and border-radius?

    Please clear the cache and check now https://prnt.sc/TWpgLfU2rjNn

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 13:38

    Hello, 4SUP.DE,

    Thank you for your response.
    We suggest that you add the following code to the Theme Options > Theme Custom CSS:

    .nav-sublist-dropdown {
        animation: none !important;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 13:35

    Hello Catholicans,

    Here is a screenshot from the bottom of your Home page – https://prnt.sc/Wj65JrKtAH6y – you need to contact your hosting provider ad ask to fix this first.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 12:37

    Hello, Mariangio,

    We use this plugin on our demos without such problem.
    It can be the incompatibility of the cache plugin with another 3rd party plugin on your site.
    Please do tests to find out what exactly option being activated in the settings of Rocket caused the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 12:25

    Hello, AnimalShop,

    Done.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 12:23

    Hello, Arms,

    Thank you for contacting us and for using XStore.

    Please provide the URL of your site via the Private Content area.

    In order to assist you further, please provide screenshots of the problem and temporary WordPress admin access.

    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    We look forward to helping you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 12:20

    Hello, Cloudtechltd,

    Thank you for getting in touch with us.

    We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 12:17

    Hello, Sandro,

    Thank you for the response.

    We can’t open your site. Please check the Private Content area. Provide the correct URL and temporary wp-admin access, so we can check the situation more deeply and help you.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 12:15

    Hello, Cjzhtmm,

    Thank you for contacting us and for using XStore.

    In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

    After that, please provide FTP access.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 12:06

    Hello PR,

    It is an extension for Chrome browser – https://chrome.google.com/webstore/detail/wappalyzer-technology-pro/gppongmhjkpfnbhagpmjfkannfbllamg

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 10:41

    Hello, Peter,

    Thank you for contacting us and for using XStore.

    Please clear cache and check now – https://prnt.sc/HwewhkIO8oWm

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 10:33

    Hello, Mehmet,

    Thank you for contacting us and for using XStore.

    1/ Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

    2/ Make sure that you translate strings for XStore Core plugin.
    Provide URL and temporary wp-admin access via the Private Content area, so we can take a closer look at your settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 10:08

    Hello, Filmguerilla,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 09:53

    Hello, Dhruv,

    Fixed. Please clear cache and check now.
    It will be included in the next theme update also.

    Kind Regards,
    8theme team

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    Viewing 19,620 results - 19,591 through 19,620 (of 68,227 total)
Viewing 30 posts - 19,591 through 19,620 (of 68,227 total)
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