How can we change the Dynamic Vendor Store Name to “Vendor Store” on single product page

This topic has 50 replies, 2 voices, and was last updated 10 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Dhruv
    Dhruv
    Participant
    March 15, 2023 at 09:32

    How can we change the Dynamic Vendor Store Name to Static “Vendor Store” on single product page?

    Please, contact administrator
    for this information.
    49 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2023 at 11:28

    Hello, Dhruv,

    Thank you for getting in touch with us.

    This block comes from the vendor plugin you are using on the site, so we would recommend you contact support team of that plugin.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Dhruv
    Dhruv
    Participant
    March 23, 2023 at 07:05

    We are getting a notification on the my account page for buyer account. is this coming from your theme’s end?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:17

    Hello, Dhruv,

    Thank you for the reply.

    1/ Try to disable plugins one by one to find out from which one the notification comes.

    2/ We would recommend you to select post types in the settings of Ajax search https://prnt.sc/3_5Q0ZZwWD70

    Kind Regards,
    8theme team

    Avatar: Dhruv
    Dhruv
    Participant
    March 23, 2023 at 13:22

    We have already selected only product for ajax search, even though we are getting pages in search results

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:57

    Hello, Dhruv,

    We kindly request that you provide us with temporary wp-admin and FTP access.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access, please contact your hosting provider for assistance.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Dhruv
    Dhruv
    Participant
    March 23, 2023 at 14:16

    Here are the access of our website:

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 15:33

    Hello, Dhruv,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Dhruv
    Dhruv
    Participant
    March 25, 2023 at 01:02

    Thanks it worked.

    Also, we have 2 more issues on the vendor store page.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2023 at 11:06

    Hello, Dhruv,

    We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

    We kindly ask for your patience and request that you do not alter access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 27, 2023 at 09:53

    Hello, Dhruv,

    Fixed. Please clear cache and check now.
    It will be included in the next theme update also.

    Kind Regards,
    8theme team

    Avatar: Dhruv
    Dhruv
    Participant
    March 27, 2023 at 10:03

    Pagination is still not working on that vendor store page for products properly and if we click any product categories then it reloads via ajax in the same page. It should behave similar to the product categories widget on shop page. Also the subcategories should have 5px of padding left so it’s should should like child category.

    Please contact administrator
    for this information.
    Avatar: Dhruv
    Dhruv
    Participant
    March 27, 2023 at 22:29

    any update please?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 06:49

    Hello, Dhruv,

    1/ We had to disable ajax pagination in Theme Options because it conflicts between shop pagination and vendor store page pagination.

    2/ These 2 widgets are fully different and cannot work the same way -> https://prnt.sc/0ME0kRjM3OA0 – because Product categories are based on global web-site products and vendor product categories are based on only current vendor products. Also, it is not possible correctly to load content with global products on successful ajax action of Product categories so we disabled ajax product categories action globally on vendor pages.
    In case you see issues with the work of Vendor product categories you should contact with plugin author about fixing it.

    3/ Padding is broken because of your custom CSS -> https://prnt.sc/RjSMtzWWqcG_
    if we remove it -> https://prnt.sc/6igTy30UKGQq

    Also, we found the next error from your WordPress -> https://prnt.sc/ylK8rL14wE5F which we fixed as in the next topic -> https://www.8theme.com/topic/xstore-failed-to-load-resource-the-server-responded-with-a-status-of-404-admin-ajax-php-404/#post-343615 but you should contact your hosting provider to fix it.

    Kind Regards,
    8theme team

    Avatar: Dhruv
    Dhruv
    Participant
    March 28, 2023 at 08:41

    Okay. Thanks for these updates. Just a last question, are you still working on our site?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 08:53

    Hello, Dhruv,

    You’re welcome!

    We do not work on your site. Already closed all yesterday, and just answered the topic today.

    Kind Regards,
    8theme team

    Avatar: Dhruv
    Dhruv
    Participant
    April 4, 2023 at 09:55

    Okay one last thing we help with:

    How can we have product images on shop page same size?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2023 at 10:20

    Hello, Dhruv,

    It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery; or use the Crop option for images. Read more – https://xstore.helpscoutdocs.com/article/89-product-images

    This is independent of the theme, settings for images come from WooCommerce plugin, if our recommendation doesn’t suit you, please contact the support of WooCommerce.

    Kind Regards,
    8theme team

    Avatar: Dhruv
    Dhruv
    Participant
    April 5, 2023 at 20:28

    Hello team,
    I have received the theme update notification and I did that.
    But after that we are back with issues as previous on vendor store page and sidebar widget categories

    Please contact administrator
    for this information.
    Avatar: Dhruv
    Dhruv
    Participant
    April 6, 2023 at 03:07

    Also Wholesale price is showing twice for variable product

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2023 at 12:56

    Hello, Dhruv,

    Thank you for your response.

    1/ Fix was added in xstore/js/modules/productCategoriesWidget.min.js and will be included in the next update.
    2/ Fixed with custom CSS.

    Kind Regards,
    8theme team

    Avatar: Dhruv
    Dhruv
    Participant
    April 7, 2023 at 13:11

    Our vendor store pages layout changed from 1240 px to full width after updating the theme. We have set the website layout to 1240px but even then vendor store pages in full width.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2023 at 15:46

    Hello, Dhruv,

    Fixed, please, check now.
    It was our typography “wrong word” issue and it is already fixed for you and be included in the next theme update!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2023 at 15:46

    Hello, Dhruv,

    Fixed, please, check now.
    It was our typography “wrong word” issue and it is already fixed for you and be included in the next theme update!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Dhruv
    Dhruv
    Participant
    April 17, 2023 at 10:46

    Hii Team, There is an update for Xstore theme and Core plugin. Should I proceed with tit. I don’t want to lose the custom css or js codes which you added last time to fix certain things.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2023 at 09:48

    Hello, Dhruv,

    Thank you for getting in touch with us.

    You can update the theme and Core plugin https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

    Kind Regards,
    8theme team

    Avatar: Dhruv
    Dhruv
    Participant
    April 18, 2023 at 09:52

    Are you sure? The custom code you guys added last time will not get affected after the update. I was having issue with vendor store pages earlier and you guys have made modifications to the theme files.
    So need to make sure before updating, so we don’t have the same issue again. We can’t afford downtime if the issue again comes back after the update.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 18, 2023 at 10:03

    Hello, Dhruv,

    All should be fine.
    You can create a full backup – https://xstore.helpscoutdocs.com/article/63-theme-update , or contact us in case any issue appears and we will help you.

    Kind Regards,
    8theme team

    Avatar: Dhruv
    Dhruv
    Participant
    May 3, 2023 at 08:43

    Hi Team, we have updated the Xstore theme and Xstore core plugin today. But after that our shop pages, products pages and vendor pages layouts, fonts and color got messed up. Please look at it asap. It’s quite urgent for us.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2023 at 11:27

    Hello, Dhruv,

    Solved by re-saving Theme Options. Please clear the cache and check now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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