Hello, Eleni,
Thank you for the info about your activations.
We’ve followed these steps https://prnt.sc/R1SfEDJj7z4w and updated the theme on your site.
Best Regards,
8Theme’s Team
Hello, Eleni,
Thank you for the info about your activations.
We’ve followed these steps https://prnt.sc/R1SfEDJj7z4w and updated the theme on your site.
Best Regards,
8Theme’s Team
Hello, Tiaan,
Provide us with your access to the admin area via the Private Content here.
Kind Regards,
8theme team
Hello, Erichurtrez,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Could you provide URL of your site and temporary wp-admin access?
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Hello, Catholicans,
Thank you for choosing XStore as your WooCommerce WordPress theme.
You are using WPBakery, so here is a link to the WPBalery demo – https://xstore.8theme.com/demos/2/niche-market02/
Kind Regards,
8theme team
Hello, Tiaan,
https://www.8theme.com/topic/critical-error-after-update-cannot-access-admin-area-2/#post-353709
Kind Regards,
8theme team
Hello, Cjzhtmm,
Yes.
You’re welcome!
Kind Regards,
8theme team
Hello, Tiaan,
Thank you for getting in touch with us.
We’ve uploaded the fix via FTP on your site.
If any further assistance is needed, please provide wp-admin access also.
Kind Regards,
8theme team
Hello, Alexmdm89,
Kind Regards,
8theme team
Hello, Alexmdm89,
Thank you for contacting us and for using XStore.
Fixed. Please check now.
Kind Regards,
8theme team
Hello, Razvangt,
Thank you for contacting us and for using XStore.
Please provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
Thank you for your cooperation.
Kind Regards,
8theme team
Hello, Nnamdi O.,
To fix the problem you need to fix the memory error first – https://prnt.sc/XD4vUHKzRUOA It is important, as you can see in the docs of Elementor we provided – https://prnt.sc/q3wT8oSqL4ij
It is because you are using a lot of plugins all of them need memory, so disable a number of 3rd party plugins or contact your hosting provider to solve the memory error.
We hope for your understanding.
Kind Regards,
8theme team
Hello, George,
Thank you for getting in touch with us.
Do you have this problem if parent them is activated? The situation can be caused by custom changes in your child theme. Please check.
Also, provide temporary FTP access, so we can take a closer look.
To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team
Hello, Cjzhtmm,
Thank you for contacting us and for using XStore.
You can activate XStore now.
Please unregister the theme on old site next time https://prnt.sc/EU8pa_OSHHzj to be able to activate it on a new one.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Catholicans,
When we try another image it works. Please check the Private Content area.
The zoom effect shows the real size of images. You need to upload images with bigger dimensions.
Kind Regards,
8theme team
Hello, Thom,
Thank you for your response.
Please check now and edit this code as on the screenshot (Private Content).
Best Regards,
8Theme’s Team
Hello, Kapil Dev,
Thank you for getting in touch with us.
Please check the reply in this topic – https://www.8theme.com/topic/uploadtime-increace-from-1-second-to-15-20s/#post-236909
Kind Regards,
8theme team
Hello, Eleni,
Please see screenshots in the provite content area.
Provide temporary wp-admin access, so we can re-activate and update the theme for you.
Do not forget to create a backup before this update.
Best Regards,
8Theme’s Team
Hello, Luc,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please clear cache and check now – https://prnt.sc/F02gvQpRbvO_ + https://prnt.sc/g9sXEKNzUhCo
Kind Regards,
8theme team
Hello, Firas,
We have added for you next code on each (or almost each) section with tabs -> https://prnt.sc/JhAl9CUsdxr_
@media only screen and (max-width: 767px) {
selector .et-advance-tabs .et-tabs-nav>ul {
flex-flow: row;
flex-wrap: wrap;
}
selector .responsive-vertical-layout.et-advance-tabs .et-tabs-nav>ul .et-tab-nav {
flex: auto;
}
}
@media only screen and (max-width: 480px) {
selector .responsive-vertical-layout.et-advance-tabs .et-tabs-nav>ul .et-tab-nav {
flex: 1 1 50%;
}
}
Frontend result: https://gyazo.com/d17d28a32f02da2e3d7f7953a4462223
We hope that you found this information useful and that you will be able to use it in other places as needed.
Kind Regards,
8theme team
Hello, HCJurkat,
Thank you for your response.
Try to work with transitions now.
Kind Regards,
8theme team
Hello, Ronny,
Thank you for the video.
1/ Header Builder > Main menu > Seleccione El Menú, on your video it is “Menu Principal” https://prnt.sc/vdf8z9xWr-7W , but you how another menu in the header – https://prnt.sc/8BS8WgPvdmpD
2/ In case you want to show these sub-items https://prnt.sc/_8KvjNxYZObs , you need to unselect the static block here – https://prnt.sc/-VQJOjfJigV1
We hope this information is helpful.
Best Regards,
8Theme’s Team
Hello, BRoAcademy,
We apologize for the delay in responding.
1/ https://prnt.sc/lE13YNM3BKF1 – it means there is some trouble with the Facebook API. It is possible that you have been locked out or that there is a verification process that needs to be completed. This can’t be fixed by us from the theme side on your site, you need to contact the FB support team.
2/ About Google, the main issue is that your server is blocking access by URL if any of the parameters contain the following value https%3A%2F%2Fwww.googleapis.com%2Fauth%2Fuserinfo.profile
Original link – https://www.googleapis.com/auth/userinfo.profile It is necessary for Google to return the user’s name and avatar.
We can customize the request by removing this, however then after registration the customer’s profile will be created without a name and avatar https://prnt.sc/jcLt9xDeAGMO https://prnt.sc/6ByHSdLCRZty
We believe that the best solution – is solving the mentioned blocking from the server side, so we would recommend you contact your hosting provider.
Kind Regards,
8theme team
Hello, Catholicans,
Please change this code https://prnt.sc/E2qKMSe_rNB2
to
.xstore-wishlist-animated-heart {
fill: red !important;
stroke: red !important;
}
Best Regards,
8Theme’s Team
Hello, @Vlad,
My reply is independent of the page builder (Elementor or WPBakery).
By default, this Categories menu https://postimg.cc/sMn8LbS6 shows categories from here – https://prnt.sc/1NK8kY9p6v5i If you want to show the menu https://postimg.cc/c6QzWvw8 , you need to select it here https://prnt.sc/sJD0kMpmAUR1
If you need any further assistance, provide temporary wp-admin access.
Kind Regards,
8theme team
Hello, LambdaSP,
1/ There is no such possibility, unfortunately. You can only enable “Wishlist For Product Variations” via Theme Options > Speed Optimization.
You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.
2/ Yes, it is correct behavior, that you can change by adding the next code in Global custom CSS area:
@media only screen and (max-width: 768px) {
.content-product .is_arrows-hovered .footer-product {
opacity: 1;
}
}
Size can be changed by the next code:
ul.st-swatch-size-normal li.type-label span {
font-size: .8em;
padding: 8px;
}
3/ At first sight, this is independent of our theme. Please check how it works when the default WooCommerce theme – Storefront is activated.
Kind Regards,
8theme team
Hello, TheOne,
Thank you for your response.
Do you face the problem still? If so, provide temporary wp-admin and FTP access, so we can take a closer look.
Kind Regards,
8theme team
Hello, Alexmdm89,
We apologize for the delay in responding.
“Done, the cUrl 28 was solved but the error is still showing” – We do not see the error and the connection is success https://prnt.sc/aIm6q0H1R-8Z
Is there anything else we can help you with?
Kind Regards,
8theme team
Hello, PremiumPetware,
Please provide temporary wp-admin and FTP access to the site with the problem.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
Thank you for your cooperation.
Kind Regards,
8theme team
Hello, Mano,
The same value WooCommerce detects on your site – https://prnt.sc/-cHHhDTGsVkh , so this is not a theme question.
You can contact your hosting provider and ask for assistance.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team