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ChatGTP – no option to enable AI in dashboard

This topic has 12 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

TheOne

Participant

April 16, 2023 at 19:59

Hello,

I’ve updated xstore theme to 9.1.1 across all my installations but there is no sign of ChatGTP option in the dashboard?

#353432 Copied Theme version: 9.1.1 WooCommerce version: 7.6.0

11 Answers

Tony Rodriguez

Support staff

April 17, 2023 at 08:24

Hello TheOne,

We recommend disabling all third-party plugins (including cache plugins) that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#353458 Copied

TheOne

Participant

April 17, 2023 at 13:52

Hello,

I did what you asked and the problem is still the same.
I’ve deactivated all the third party plugins – credentials in private (one of my sites)

Please contact administrator
for this information.

#353481 Copied

Rose Tyler

Support staff

April 18, 2023 at 08:53

Hello, TheOne,

Thank you for your response.

Please refer to the next screenshot – https://prnt.sc/0WP0UmpyOOQs
You can find ChatGTP now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#353557 Copied

TheOne

Participant

April 18, 2023 at 10:03

Hello,

Thank you – it appeared. I’ve inputed the API key but whenever i want to create content (either for a product or page) it shows: Assistant is unable to provide an answer at this time. Please try again later or contact support team for assistance.

OpenAI server overload?

#353582 Copied

Rose Tyler

Support staff

April 18, 2023 at 10:06

Hello, TheOne,

Thank you for your response.

Private Content.

Kind Regards,
8theme team

Please contact administrator
for this information.

#353584 Copied

TheOne

Participant

April 18, 2023 at 10:19

Private.

Please contact administrator
for this information.

#353587 Copied

Rose Tyler

Support staff

April 18, 2023 at 13:44

Hello, TheOne,

Thank you for your response.

Do you face the problem still? If so, provide temporary wp-admin and FTP access, so we can take a closer look.

Kind Regards,
8theme team

#353627 Copied

TheOne

Participant

April 19, 2023 at 10:18

Hello,

After a day it’s still not working – same warning.
Credentials are in private if you can take a look.

Please contact administrator
for this information.

#353746 Copied

Rose Tyler

Support staff

April 19, 2023 at 11:02

Hello, TheOne,

Thank you for your response and for wp-admin access.
We need FTP access also.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#353752 Copied

TheOne

Participant

April 19, 2023 at 11:34

Private

Please contact administrator
for this information.

#353759 Copied

Rose Tyler

Support staff

April 19, 2023 at 12:31

Hello, TheOne,

Here is the reply from ChatGTP on your site – https://prnt.sc/InquJ8_kNg1L
You have run out of funds for the OpenAI account, read more – https://openai.com/pricing https://prnt.sc/UO2xxA_tn3N5
This is independent of our theme and comes from OpenAI itself.

Best Regards,
8Theme’s Team

#353779 Copied
Tagged: chatgtp, dashboard, enable, templates, woocommerce, wordpress
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