Hello, Hans,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to enable the “Register” option on the My Account page, please navigate to Dashboard > WooCommerce > Settings > Accounts & Privacy and select the option to “Allow customers to create an account on the “My Account” page”. Please refer to the attached image for a better reference.https://postimg.cc/svgd48TX
Read more about settings – https://docs.woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, Micke,

Thank you for getting in touch with us.

We are here to help you. Please describe the problem in more detail, and provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Clau8826,

Yes, or just re-upload patcher.php file https://we.tl/t-3sFronkg5r via FTP (xstore/framework folder), and then you will get access to the Dashboard.

Kind Regards,
8theme team

Hello, Clau8826,

Please download new versions of the theme and Core by link from the Private Content area, and update them on your site. Let us know if the problem will be solved.

Kind Regards,
8theme team

Hello, George,

We’ve fixed the problem on your site and will include this fix in the next theme update.

Kind Regards,
8theme team

Hello, TheOne,

Thank you for your response and for wp-admin access.
We need FTP access also.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Thom,

Thank you for your response and for the rating.

We kindly request that you please navigate to the Elementor settings of the section with the slider and turn off the Stretch Section option – https://prnt.sc/Ny-9He_KGcjm

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, i-Visio,

Thank you for contacting us and for using XStore.

Please submit different questions via separate topics next time – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ Try to disable XStore Advanced Sticky Header plugin and let us know the result.

2/ Please provide URL of such category page.

3/ Add content into the Description area for a category.
You can select the position via Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position, because the category description content takes the position option from there.

4/ Create a static block with the desired content and add it into the Description area for a category.
For example – https://prnt.sc/HhirATNket-y

5/ Also, about size of product images read here – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
https://woocommerce.com/document/fixing-blurry-product-images/
It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery.
Also, it would be better to disable “Stretch product images option” option via Theme Options.

6/ “the shopping cart layout in the editor and on the website is not the same” – please provide screenshots. You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

7/ We’ve checked the footer on your Home page and can see it. Please clear cache and check one more time, or record a video of the problem for us.

8/ Please add the next code in Theme Options > Theme custom CSS > Global:

.footer-bottom {
    color: white;
}

9/ Yes, you can achieve it using Multiple templates – https://prnt.sc/KeVnqDJXXxCn

10/ It is because of your settings – https://prnt.sc/IXehTB_1jTME

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Creativesite,

Thank you for contacting us and for using XStore.

We kindly request that you read the following article before providing us with temporary WordPress admin access: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/. This will allow us to take a closer look at your settings for translations.

Kind Regards,
8theme team

Hello, Montse,

Thank you for getting in touch with us.

Please unregister the theme – https://prnt.sc/ACrAiG_7bJis , and then register it using the mentioned code.

Kind Regards,
8theme team

Hello, Catholicans,

It is no theme bug but the default functionality of WPBakery. You are editing Home page right now, so we can’t do tests there, but with our demo image on our test site the hover zoom works fine – https://gyazo.com/af858f5f173adddf800bebb1e6afa436 , here is the size of image https://prnt.sc/frrUuOugyd0z and layout structure – https://prnt.sc/-0jBkNPDmIa1
Depending on your desired result, you can use other elements of WPBakery, or even enable Massive Addons plugin and use more elements, for example – https://massive.mpcthemes.net/single-image/

Kind Regards,
8theme team

Hello, PureInStudio,

1/ File path: et-core-plugin/app/models/customizer/functions.php
2/ Function name: et_b_account_link
3/ Hooks we have inside registration tab of Off-canvas: woocommerce_register_form_start, woocommerce_register_form, woocommerce_register_form_end ( https://prnt.sc/Sae1q8MApyte )

Note: keep in mind that making changes directly in plugin or parent theme will be lost after the next update. It is much better to use child-theme for such reasons with adding custom code to hooks, filters.

Kind Regards,
8theme team

Hello, HCJurkat,

Your translation files for the parent theme and Core plugin have incorrect names, we’ve deleted old files, because we were not able to rename them without FTP access, and we uploaded files with the correct names. Not for a child theme, only the parent theme should be translated. Then we’ve Sync translation – https://youtu.be/eiEFKuNtCFM , it reduced % because new strings were added.

Kind Regards,
8theme team

Hello, Eleni,

Thank you for the info about your activations.

We’ve followed these steps https://prnt.sc/R1SfEDJj7z4w and updated the theme on your site.

Best Regards,
8Theme’s Team

Hello, Erichurtrez,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Could you provide URL of your site and temporary wp-admin access?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team