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Cannot update theme to it’s last version

This topic has 6 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

Eleni

Participant

April 18, 2023 at 09:53

Good morning
Trying to update xstore theme and receiving the following message:

Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#353575 Copied Theme version: 9.0.5 WooCommerce version: 7.5.1

5 Answers

Tony Rodriguez

Support staff

April 18, 2023 at 09:56

Hello Eleni,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please follow next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the theme after that and you should not face any issue.

Or do the update manually via ftp – https://xstore.helpscoutdocs.com/article/63-theme-update

Best Regards,
8Theme’s Team

#353578 Copied

Eleni

Participant

April 18, 2023 at 13:50

Ι followed the steps you replied to me but still receiving the same message.
I suppose the problem is because I use the purchased code in to installations of the theme, because I have six licenses, but I checked all the codes and I don’t use the same code for two different installations.
Is there any way to see in which websites I use the licenses (I have six websites active now).

Any other suggestion?

thank you in advance

#353629 Copied

Rose Tyler

Support staff

April 18, 2023 at 15:14

Hello, Eleni,

Please see screenshots in the provite content area.

Provide temporary wp-admin access, so we can re-activate and update the theme for you.
Do not forget to create a backup before this update.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#353643 Copied

Eleni

Participant

April 18, 2023 at 15:59

Please see the existing websites with their purchased codes in private area
All the others in screenshots don’t exist anymore.
Let me know what steps I will follow when I deactivate a license to a website how to update websites list

Please contact administrator
for this information.

#353650 Copied

Rose Tyler

Support staff

April 19, 2023 at 08:55

Hello, Eleni,

Thank you for the info about your activations.

We’ve followed these steps https://prnt.sc/R1SfEDJj7z4w and updated the theme on your site.

Best Regards,
8Theme’s Team

#353721 Copied
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