Trying to update xstore theme and receiving the following message:
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signatureSite URL: hidden Theme version: 9.0.5 WooCommerce version: 7.5.1
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please follow next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09
You may try to update the theme after that and you should not face any issue.
Or do the update manually via ftp – https://xstore.helpscoutdocs.com/article/63-theme-update
Ι followed the steps you replied to me but still receiving the same message.
I suppose the problem is because I use the purchased code in to installations of the theme, because I have six licenses, but I checked all the codes and I don’t use the same code for two different installations.
Is there any way to see in which websites I use the licenses (I have six websites active now).
Any other suggestion?
thank you in advance
Please see screenshots in the provite content area.
Provide temporary wp-admin access, so we can re-activate and update the theme for you.
Do not forget to create a backup before this update.
Please see the existing websites with their purchased codes in private area
All the others in screenshots don’t exist anymore.
Let me know what steps I will follow when I deactivate a license to a website how to update websites list
Thank you for the info about your activations.
We’ve followed these steps https://prnt.sc/R1SfEDJj7z4w and updated the theme on your site.
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One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.