This topic has 29 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler
After update mi slider rev moved aside and still there after 2 – 3 minutes and then move to center to their regular position, or when I change tab and return to my site the slider fix
also after update I get this message in my dashboard
We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.
I contacted my hosting provider and they said they had not blocked the IP.
Hello, Alexmdm89,
Thank you for contacting us and for using XStore.
We recommend that you do not stretch the row with the slider, but rather use the Default option – https://prnt.sc/Me7mQyL3FWWx
Provide URL of page from your Dashboard with this message and temporary wp-admin access via the Private Content area.
Kind Regards,
8theme team
I talked to my hosting provider about the slowness of my site and they said:
Using the Monitor Query tool, the first thing we notice is that the slowness is due to the fact that your theme is constantly requesting the update request, which is not answered. And in the process it enqueues other processes like WordPress updates, making it take longer.
my curl error still displaying and my site is extremely slow after update my theme, also this notification came out after update and I can’t fixed
The slider was fix thanks for your answer and support
Hello, Alexmdm89,
We apologize for the delay in responding.
Please provide us with screenshots from the Monitor Query tool. Also, provide FTP access.
To create FTP access, please contact your hosting provider for assistance.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
I send the FTP data, and the screenshots of the query tool monitor, lately my header also began to have problems showing boxes and dashes
Hello, Alexmdm89,
We can’t connect FTP:
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listing
Please try to connect to FTP using FileZilla by yourself.
What FTP host and port can we use?
Is there a restriction by IP or something else?
Kind Regards,
8theme team
I tried the access data I was able to access without any problem, could I try again, I contact my hosting company to see if there is any blockage, what IP should I check?
Hello, Alexmdm89,
We can’t connect, unfortunately.
IPs in the Private Content area.
Kind Regards,
8theme team
I just talked to my hosting provider and they told me had the ip was already added to the trust ip lists
Hello, Alexmdm89,
Thank you for your response.
Please add this IP also – 176.98.71.75
Kind Regards,
8theme team
done
Hello, Alexmdm89,
Sorry, but IP was changed to – 176.98.71.19
Waiting for your reply.
Kind Regards,
8theme team
ready
Hello, Alexmdm89,
Thank you for your response.
The slider is loading normally – https://gyazo.com/a78be43061ae893ef20b7171b91caa60
Regarding errors, they come not only from our theme, but also from third-party plugins https://prnt.sc/Hlcfymnj4c44 , and this is because your whitelists
In order to resolve this – https://prnt.sc/28DgM5tVohNc , you need to add our server’s IP address ( 136.243.62.35 ) to your whitelist.
In order to resolve issues with third-party plugins, it is necessary to add the IP addresses of their servers.
Kind Regards,
8theme team
done the IP has been added, but the error keeps appearing and the slowness of my backend is the same
Hello, Alexmdm89,
Thank you for your response.
https://prnt.sc/qqNoRHL9sVHr – this is not only an issue with our theme, it is a global issue with your WordPress. Please read next articles – https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/ https://kinsta.com/knowledgebase/curl-error-28/
Kind Regards,
8theme team
and what can I do? my hosting told me that is a theme error, and my site is still slow and hard to navigate.
Dear, Alexmdm89,
Until the error cUrl 28 is resolved, we are unable to provide any assistance. The steps to do so are outlined in the attached articles. Please follow them.
We can simply disable the requests to our server, but this will only resolve the notices. Other issues related to cURL 28 will remain, such as the inability to install plugins from us and WordPress, the inability to use social logins from both our and third-party plugins, the inability to install demos, and the inability to use online banking (Google Pay, PayPal).
Kind Regards,
8theme team
Done, the cUrl 28 was solved but the error is still showing
Hello, Alexmdm89,
We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.
We kindly ask for your patience and request that you do not alter access.
Kind Regards,
8theme team
Tagged: position change, slider revolution, theme, update, woocommerce, wordpress
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