I cannot save multiple header settings. It is always loading.

This topic has 4 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: LoveNestle
    LoveNestle
    Participant
    April 27, 2023 at 04:44

    I cannot save multiple header settings. It is always loading after I click save button.

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 27, 2023 at 06:29

    Hello, LoveNestle,

    Thank you so much for purchasing our theme and contacting our support center.

    We would appreciate it if you could create a video of your issue and share it with us. This would help us to better understand your issue and provide you with an appropriate solution.

    We recommend using the https://www.loom.com/ screen recording tool to record your screen and upload it to their website. You can then share the URL here.

    Additionally, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: LoveNestle
    LoveNestle
    Participant
    May 1, 2023 at 04:15

    Hello, this theme is too heavy, please help me refund my purchase. Thank you!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 07:07

    Hello, LoveNestle,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
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