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Instagram Modul appears with Error message on my homepage

This topic has 5 replies, 2 voices, and was last updated 12 months ago ago by Rose Tyler

  • Avatar: Inesita
    Inesita
    Participant
    April 30, 2023 at 11:29

    Hi,
    I noticed that the instagram modul stopped working and showing the Instagram feed on my homepage. I’m not aware of having changed anything and am not able to make it work again. Can you help?
    Thanks,
    Inés

    #354943 Copied Theme version: 9.0.3 WooCommerce version: 7.4.0
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 30, 2023 at 13:45

    Hello, Inesita,

    Thank you for getting in touch with us.

    Do you use Business Instagram account type?
    Currently, we have a problem with business account connections, and we are working on solving this together with Facebook support.
    We apologize for any inconvenience this may have caused.
    Thank you for your understanding.

    Kind Regards,
    8Themes Team

    #354955 Copied
    Avatar: Inesita
    Inesita
    Participant
    April 30, 2023 at 14:29

    Thank you! I’ll wait then for resolution.
    All the best,
    Inés

    #354962 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 15:48

    Hello, Inesita,

    Thank you for understanding. We will let you know once it will be solved.

    Kind Regards,
    8Themes Team

    #355174 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2023 at 10:29

    Hello, Inesita,

    Please try to connect to Instagram now (XStore > Authorization APIs).

    Kind Regards,
    8Themes Team

    #355263 Copied

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