Forum Replies Created

Viewing 30 posts - 18,421 through 18,450 (of 68,227 total)
1 2 3 … 614 615 616 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 10:38

    Hello, Mohamed Emad,

    Thank you for your response.

    Please contact your hosting provider and ask if there is any blocking from the server side, that may cause the problem with FB loginisation.
    If there is no blocking, provide us with FTP access, we will need to check the situation more deeply.

    Kind Regards,
    8theme team

    #355113 Copied In reply to: facebook login authorization doesn’t work after login
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 10:33

    Hello, Mady,

    Thank you for getting in touch with us.

    Please download the latest version of XStore Core plugin from this page – https://www.8theme.com/downloads

    We hope this information is helpful.

    Kind Regards,
    8theme team

    #355112 Copied In reply to: Urgent Help Needed: X Store Core Plugin Issue on my WordPress Site
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 10:25

    Hello, Kando,

    Thank you for contacting us and for using XStore.

    We can’t log in to your site – https://prnt.sc/0YEbMsftpXGA

    Please check.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #355111 Copied In reply to: Hide text “Shipping options will be updated during checkout.”
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 10:12

    Hello, Creativesite,

    Thank you for contacting us and for using XStore.

    You can edit the next custom CSS code: https://prnt.sc/6D0w8gBp-dA8

    Kind Regards,
    8theme team

    #355110 Copied In reply to: All departments items fields setting, squeezing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 10:09

    Hello, Salmi,

    Thank you for your response.

    Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    1/ You are using an additional plugin there.
    We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
    The next custom CSS code can be used to remove the button:

    .etheme-sticky-cart .payment_method_stripe_googlepay {
    display: none !important;
}

    2/ https://prnt.sc/y1MsQYveYLmC

    Kind Regards,
    8theme team

    #355109 Copied In reply to: child theme translate dont work, nedd help please
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 10:03

    Hello, Webpat,

    Thank you for getting in touch with us.

    If you do not want to activate Dark mode in Theme Options > Styling, you can change Site Background via Theme Options > Styling and font colors via Theme Options > Typography.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    #355108 Copied In reply to: I want to change site background to Black and all text to white
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 10:02

    Hello, LambdaSP,

    Thank you for contacting us and for using XStore.

    Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
    We need to find out if the situation is caused by XStore or by something else.

    Kind Regards,
    8theme team

    #355107 Copied In reply to: I have problem with the images in my website
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 10:00

    Hello, Amy V,

    Thank you for contacting us and for using XStore.

    Your site is under maintenance mode, so we can’t check it without access.
    Could you provide temporary wp-admin access?

    Also please provide some screenshots for a better understanding of your request.

    Have you tried to contact Elementor Pro support?

    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

    Kind Regards,
    8theme team

    #355106 Copied In reply to: changing the button on the product archive page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 09:57

    Hello, Stelio,

    Thank you for getting in touch with us.

    This situation is caused by the next custom CSS code:
    https://prnt.sc/j76stW1yOO4h
    You can change the code to:

    footer .recent-posts-widget .media-heading a {
    color: #ffffff !important;
}

    We hope this information is helpful.

    Kind Regards,
    8theme team

    #355105 Copied In reply to: 8theme -Posts Widget not showing blog text
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 09:54

    Hello, Tom Nunes,

    Thank you for contacting us and for using XStore.

    We would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because this is independent of your theme.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #355104 Copied In reply to: How to hide continue to shipping button in checkout if required fields are empty?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 08:35

    Hello, Manish Singh,

    Thank you for your response.

    Could you please, add next code snippet to your child-theme/functions.php

    add_filter('woocommerce_quantity_input_min', function($min_value, $_product) {
    $min_purchase_quantity = $_product->get_min_purchase_quantity();
    return $min_purchase_quantity > $min_value ? $min_purchase_quantity : $min_value;
}, 10, 2);

    It seems WooCommerce sets 0 (zero) value as min quantity by default in it’s function ‘woocommerce_quantity_input’ → https://prnt.sc/9hIdNKyajQBK but for single product quantities they set another param for ‘min_value’ arg → https://prnt.sc/e8bSWnDBsgFq

    In case we will get more similar requests we will consider adding such a fix globally included.

    Waiting for your feedback!

    Kind Regards,
    8theme team

    #355095 Copied In reply to: I’m facing issue with the website responsiveness on the mobile devices
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 08:28

    Dear, Rajeshsangwan,

    We have noticed that you have the https://wordpress.org/plugins/wptouch/ plugin installed, which essentially replaces the theme with its own (similar to AMP but something else), and you also have our XStore AMP enabled.
    You need to decide between one or the other, as having both active may cause conflicts.

    If access the desktop responsively, you can see the following – https://prnt.sc/XlmHvisPRryp which means our AMP wants to take icons from the theme, but the path to the theme has been changed.
    (https://prnt.sc/C0YdS3ErEAAc – because of this we decided to take a look at the console).

    Please disable the WPtouch plugin or our XStore AMP as they are conflicting with each other at the moment and this could be the cause.

    Kind Regards,
    8theme team

    #355093 Copied In reply to: Facing issue with x store core and x store amp
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 07:49

    Hello, Meghan,

    Thank you for your reply and understanding.

    Kind Regards,
    8theme team

    #355086 Copied In reply to: Getting a fatal Error code on my website
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 07:49

    Dear, Rajeshsangwan,

    “i am facing issue in x store core and amp plugin” – please provide a screenshot of it; provide the text of the error message; you wrote “et core on line 3997” – but which file? Can you reply with the file name?

    “but there is issue while using on phone there is issue that’s it” – please provide a video or screenshots. You can upload them on any filesharing service and provide URL.

    We would be more than happy to assist you, however, we need more information regarding the issue you are experiencing and the file name in order to do so.

    You know that each plugin and theme contains many many different files in the package and it is impossible to give you a fix without knowing the name of the file where the issue exists.

    Please, find next information in order to help you:
    1/The step-by-step way to reproduce the issue
    2/The name of file the error comes from
    3/Do you have such an error now? What is the page of error showing? It is your Home page?

    We look forward to hearing from you.

    Kind Regards,
    8theme team

    #355085 Copied In reply to: Facing issue with x store core and x store amp
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 07:44

    Hello, BubbaDan,

    Thank you for contacting us and for using XStore.

    Please provide the purchase code via the Private Content area here.

    Kind Regards,
    8theme team

    #355084 Copied In reply to: Need to clear licences from test sites..
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 14:52

    Hello, Aloulou,

    Thank you for letting us know.

    Kind Regards,
    8theme team

    #355042 Copied In reply to: Sorting AND filter not work on my shop page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 14:51

    Hello, Prashant,

    As you can see on the next screenshot → https://prnt.sc/ju9ZdPhqnmEs quote symbols differ in previous and next hooks.
    After fixing the quotes → https://prnt.sc/iHFJ_FvFHQok there are shown 2 size guide elements, but we already wrote you to use not the function you still had ‘etheme_product_single_size_guide’ but ‘etheme_size_guide’.
    The ready solution is next:

    add_action('wp', function() {
    remove_action( 'woocommerce_single_product_summary', 'etheme_size_guide', 21);
    add_action( 'woocommerce_single_product_summary', 'etheme_size_guide', 1 );
}, 70);

    The result → https://prnt.sc/vVmPlMdItw1a

    Kind Regards,
    8theme team

    #355041 Copied In reply to: Rearrange the position of Size Chart button.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 14:28

    Hello, Aloulou,

    Thank you for your video.

    Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
    We need to find out if the situation is caused by XStore or by something else.

    Kind Regards,
    8theme team

    #355039 Copied In reply to: Sorting AND filter not work on my shop page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 14:19

    Hello, Manish Singh,

    Thank you for getting in touch with us.

    1/ You can add the next code in Theme Options > Theme custom CSS > Mobile:

    .et-advance-tabs .et-tabs-content>div {
    padding: 0px !important;
}

    2/ It is the correct behavior for variable products.
    3/ “Lastly, the spinner is getting to 0 (Zero) which I think should not go below 1” – please provide a video or screenshot, currently your request is a bit unclear to us.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    #355038 Copied In reply to: I’m facing issue with the website responsiveness on the mobile devices
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 14:14

    Hello, Salmi,

    Thank you for your response.

    “The question here was where do I get the icons?” – images for demos were prepared by our designer. Your question is unclear to us because this is not about theme functionality, but about content. It looks like you ask us where to get images and content for your site, but it is up to you and maybe to your content manager/designer.
    We hope for your understanding.

    “Then I would like to remove this section on the page about us. https://prnt.sc/5S7CXoZ3I89Z” – edit page and remove prefooter – https://prnt.sc/qJsjRCcnp8q8

    Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Kind Regards,
    8theme team

    #355037 Copied In reply to: child theme translate dont work, nedd help please
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 14:08

    Hello, Mady,

    Thank you for getting in touch with us.

    If you are using Elementor Pro and Woolentor, you need to contact their support.
    We can provide assistance with questions that are related to our theme only, not for plugins.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #355035 Copied In reply to: Problem with “XStore” Theme and Elementor: Product Image not Showing on Live Website
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 14:01

    Hello, Mktnegocios,

    Thank you for your response.

    1/ Header Builder > Header sticky > mobile > https://prnt.sc/z3cWWeKDMn3E

    2/ Theme options > Mobile pannel > Background Color

    We hope this information is helpful.

    Kind Regards,
    8theme team

    #355033 Copied In reply to: Hello, I ask you how to modify the colors and the structure of the mobile
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 13:58

    Hello, Prashant,

    Thank you for your response.

    Please record a video of the problem.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    #355032 Copied In reply to: “sort by” option not working on shop page.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 13:46

    Dear, Rajeshsangwan,

    We provide support via the forum only.
    Please reply to our questions here. You can use the Private Content area to hide text from other customers.

    Kind Regards,
    8theme team

    #355030 Copied In reply to: Facing issue with x store core and x store amp
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 13:44

    Hello, Aloulou,

    Thank you for your response.

    We’ve checked “sort by” and “filter by” on your Shop page, and they work fine.
    Please provide us with a video of the problem (record a video > upload it on filesharing service https://wetransfer.com/ and provide us with the URL here).

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    #355029 Copied In reply to: Sorting AND filter not work on my shop page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 13:42

    Hello, Gleambiotech,

    Thank you for your response.

    You’re welcome!

    Kind Regards,
    8theme team

    #355027 Copied In reply to: activation of Xstore core plugin (the core plugin for my theme could not be activated properly)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 12:25

    Hello, PanosN,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please, check the private content below.

    We hope that you find the advice to be useful.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #355018 Copied In reply to: Wrong cart quantity added despite the sell step
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 12:22

    Hello, Male,

    Thank you for your response.

    Please follow the next step by step instruction:
    1/ Go to Static blocks > Add new > create the desired banner content and save.
    2/ Go to Theme Options > Global sections > Sections > select position and your static block – https://prnt.sc/kZkCQct96lUk

    We hope this information is helpful.

    Kind Regards,
    8theme team

    #355017 Copied In reply to: I WANT PUT A BANNER ON TOP OF THE HEADER
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 12:19

    Hello, Luc,

    Thank you for contacting us and for using XStore.

    Please try to use custom CSS code from this topic – https://www.8theme.com/topic/is-there-anything-that-can-solve-this-carousel-problem-just-because-the-number-of-reviews-appeared/#post-348728

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #355016 Copied In reply to: Related products single product page buttons not in line
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 10:56

    Hello, Mohamed Emad,

    Thank you for your response.

    Please provide temporary wp-admin access to your site Dashboard also.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    #355012 Copied In reply to: facebook login authorization doesn’t work after login
  • 1 2 3 … 614 615 616 … 2,273 2,274 2,275
    Viewing 18,450 results - 18,421 through 18,450 (of 68,227 total)
Viewing 30 posts - 18,421 through 18,450 (of 68,227 total)
1 2 3 … 614 615 616 … 2,273 2,274 2,275

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