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Viewing 30 posts - 18,061 through 18,090 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 10:15

    Hello, Salmi,

    Thank you for your response.

    1/ This text https://prnt.sc/PzWQUr9tzgX5 comes from Stripe plugin, so you need to contact the support of that plugin.

    2/ Loco translate > Plugins > YITH WooCommerce Wishlist > Deutsch > find and translate strings.

    3/ You can hide this text from the Off-Canvas content:

    .et-off-canvas .wc-gzd-cart-info.delivery-time-info {
        display: none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 09:51

    Hello, Ahmad Ghader,

    Thank you for contacting us and for using XStore.

    1/ We’ve edited your “test page”, and duplicated a section without any problem https://prnt.sc/Bd93Qsa3NoFb
    Please clear cache of the browser, and record a video of the problem for us.

    2/ About – “also when trying to update page without an elementor i got the following message: updating failed, the response is not a valid json response” – please record a video also.
    You can upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 09:43

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 09:34

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 09:07

    Hello, Martine,

    Thank you for your response.

    “Hide out of stock items from the catalog” needs to be enabled in WooCommerce > Settings > Products > Inventory.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 09:04

    Hello, Dilan,

    Thank you for your response.

    Please follow the next steps: create a new page with the desired title > edit it using Elementor > add Product grid element > select category https://prnt.sc/tm_HGabO7Q-4 > edit other settings of the element depending to your needs.
    Then go to Appearance> Menus > add this page to your main menu with the desired title.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 08:57

    Hello, Antz501,

    Thank you for your response.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 08:49

    Hello, Vsonacci,

    Thank you for contacting us and for using XStore.

    Could you provide URL of the demo? Do you use Elementor or WPBakery?

    Please provide screenshots from your Home page.
    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

    Do you mean sliders created by Slider Revolution plugin? Please download “Revolution sliders from XStore Demos” from this page https://www.8theme.com/downloads/ unzip it, find the desired version and you will find the archives of sliders that can be imported manually via Slider Revolution > Manual import.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 08:43

    Hello, Fabio,

    Thank you for your response.

    1/ Recently we improved the “getter” functions for menu images ( https://prnt.sc/CKb1aQmn234P in xstore/framework/walkers.php) with wordpress default function called ‘wp_get_attachment_image’ → https://developer.wordpress.org/reference/functions/wp_get_attachment_image/

    Could you, please, explain to us how should the image be taken or what function we should use then to make it correct lazyload with your plugin? As we see in their code they use a few filters for replacing/adding ‘lazyload’ class → https://prnt.sc/UMkgWVTlb3Z3 but how should it be done then? Also, maybe, it is a question related them to add one more filter for such cases, or in your case such menu images are simply load first without lazy because they are at the same top of each page?

    2/ In a few words:
    As we changed the function for getting image for menu items you should also replace srcset attribute for images on hover. Changes were made in your script file → XStore Child: custom-megamenu-script.js. More info about srcset → https://developer.mozilla.org/en-US/docs/Learn/HTML/Multimedia_and_embedding/Responsive_images

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 07:43

    Hello, Creativesite,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 07:43

    Hello, Catholicans,

    Thank you for contacting us and for using XStore.

    Appearance > Customize > WooCommerce > Product catalog > Default Product Sorting.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 07:41

    Hello, Zio43,

    Thank you for contacting us and for using XStore.

    1/ Could you provide a video or screenshots of the problem?
    Could you provide temporary wp-admin access via the Private Content area?

    2/ Please go to XStore > Patcher > click on Refresh patches, then Apply all patches and click on Refresh patches one more time.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 07:38

    Hello, Abanoubmourad,

    Thank you for contacting us and for using XStore.

    Please provide URL of page with the problem and temporary wp-admin access.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 07:34

    Hello, PR,

    Thank you for contacting us and for using XStore.

    Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 07:31

    Hello, PR,

    There is no such option, but you can try to use the next custom CSS code:

    .et-off-canvas>.et-mini-content {
        width: 100%;
    }

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 07:29

    Hello, PR,

    Thank you for contacting us and for using XStore.

    All departments element of header builder is not available for mobile header, unfortunately.

    In the mobile menu, you can select to show this menu, for example – https://prnt.sc/DwleENIB1sOe

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 07:26

    Hello, Teralt2003,

    Thank you for contacting us and for using XStore.

    Please try to activate “Always Load “Wc-Cart-Fragments”” via Theme Options > Speed Optimization.

    If this doesn’t help, please provide temporary wp-admin access to your site, so we can take a closer look.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 07:24

    Hello, Krzysztof,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 07:23

    Hello, Mch,

    Please record a video of your actions.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 07:22

    Hello, Ianbarker24,

    Thank you for getting in touch with us.

    These settings should work for the Shop page, but own settings of product have the highest priority: Edit product > https://prnt.sc/Wz8TWbjb6blh

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 07:16

    Hello, Isotto,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2023 at 07:04

    Hello, Mktnegocios,

    Thank you for getting in touch with us.

    We’ve checked your site and recorded a video for you (Private Content area).
    Please be more specific and describe in detail what exactly is wrong and should be changed.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 9, 2023 at 15:55

    Hello, Isotto,

    We’ve activated the XStore theme on your site.

    Please check and let us know if you require any additional assistance.

    To add a header on the site, please go to Theme Options > Header Builder > Header templates > Ready To Go Headers. It is not recommended to import a few templates, so select the desired header from our demos first.

    You can install a full demo version or just particular elements from demos, via XStore > Import demos.
    The import will not delete your content, but new pages, menus, static blocks, products and so on will be added in the result of the import.
    Before the import, create a backup of your site to be able to restore it in case something goes wrong. Your hosting provider can help you with the backup.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 9, 2023 at 15:37

    Hello, Paivi,

    Thank you for your response.

    There is no such option from our theme side, so please follow our recommendation and contact support of WP https://wordpress.org/support/forums/ and WC https://wordpress.org/support/plugin/woocommerce/

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 9, 2023 at 15:34

    Hello, Creativesite,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    It was not foreseen to have a multi-level menu in this zone when creating the mobile panel. In this case, you can choose one of the following options:
    1. Use a menu with only one level;
    2. Add a custom CSS code to immediately show the sub-items:

    .et-mobile-panel .et-content_toggle .et-content .nav-sublist-dropdown {
        display: block;
        background: transparent;
        text-align: inherit;
        border: none;
        padding: 0;
        position: static;
        width: 100%;
        flex-basis: 100%;
        margin-top: 8px;
    }
    .et-mobile-panel .et-content_toggle .et-content .item-design-mega-menu {
        flex-wrap: wrap;
    }
    .et-mobile-panel .et-content_toggle .et-content .nav-sublist-dropdown li a {
        padding: 0;
    }

    3/ post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 9, 2023 at 15:21

    Hello, Krzysztof,

    Thank you for your response.

    We understand that you are inquiring about the script name of the sticky sidebar. In this case, you will need to specify the following files that are responsible for this feature:
    http://yourwebsite.com/wp-content/themes/xstore/js/modules/libs/jquery.sticky-kit.min.js
    http://yourwebsite.com/wp-content/themes/xstore/js/modules/stickySidebar.min.js

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 9, 2023 at 15:04

    Hello, Ash,

    Thank you for your response.

    There is no solution for making it autosize because we inherit the same options that are available for Elementor video widget ( https://prnt.sc/9QkFg6SXl-2G ) and that aspect ratio value is sent to elementor popup → https://prnt.sc/OXpSEhGI3Zs3

    You can test how the video works with the default Video widget and we are sure you will have the same result, in such a case we can recommend you contact Elementor plugin support for solving the autosize popup by Elementor https://wordpress.org/support/plugin/elementor/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 9, 2023 at 15:02

    Hello, Fabio,

    1/ Could you please, check your 1st question to check on the staging website?
    We did modifications in next files:
    xstore/framework/walkers.php
    xstore-child/functions.php ( https://prnt.sc/-CIDQdt8rxWb )

    2/ Please check now, screenshots are in the Private Content area

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 9, 2023 at 14:46

    Hello @Tincho,

    Thank you for your reply.

    It is because the Cart element is not added in header content for mobile on your site.
    Here is an example – https://prnt.sc/GLrklNmQKGJp

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 9, 2023 at 14:35

    Hello, Creativesite,

    Thank you for contacting us and for using XStore.

    Theme Options > Mobile panel > Sections > More toggle > Animation dot.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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    Viewing 18,090 results - 18,061 through 18,090 (of 68,227 total)
Viewing 30 posts - 18,061 through 18,090 (of 68,227 total)
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