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Topic: Theme and Elementor issues when update the page or when duplicate sections

ahmad ghader

Participant

May 9, 2023 6:10 pm

Dear Sir,

Please note that when i am trying to duplicate any section from the front page it will be display in another style than the original version, also i can’t update my pages and i received json format error. please advise.
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Theme version: 5.1.3
WooCommerce version: 7.6.1 |

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ahmad ghader

Participant

May 9, 2023 9:19 pm

please note that i found 2 issues, when duplicate any section, the page will affected and any modification in style will not applied, so the duplicated is make an issues in pages, also when trying to update page without an elementor i got the following message:
updating failed, the response is not a valid json response

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Rose Tyler

Support staff

May 10, 2023 9:51 am

Hello, Ahmad Ghader,

Thank you for contacting us and for using XStore.

1/ We’ve edited your “test page”, and duplicated a section without any problem https://prnt.sc/Bd93Qsa3NoFb
Please clear cache of the browser, and record a video of the problem for us.

2/ About – “also when trying to update page without an elementor i got the following message: updating failed, the response is not a valid json response” – please record a video also.
You can upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

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ahmad ghader

Participant

May 10, 2023 3:17 pm

Dear Sir,

1. i sent the video link about the issue when trying to update the front page.

2. regarding the first issue when duplicate any section in front page, it works normally today and it happen one time to duplicate the section and not applied the style so to be honest it’s happen sometimes to duplicate section and not matching the original style.

Regards,
Ahmad

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Rose Tyler

Support staff

May 10, 2023 3:49 pm

Hello, Ahmad Ghader,

Thank you for your response.

Please read and follow this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-invalid-json-error-in-wordpress-beginners-guide/

Kind Regards,
8theme team

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