Hello @latishac,

Thank you for contacting us and for using XStore.

Please try to change “Design Type” via Theme options > WooCommerce > Shop > Products design.
Or provide URL of your page with products, so we can suggest you a custom CSS code to achieve the mentioned result.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello Nino,

You’re welcome!

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Kind Regards,
8theme team

Hello Nino,

Thank you for getting in touch with us.

Please try to update the theme now.

Kind Regards,
8theme team

Hello Kris,

Thank you for your response.

Our Catalog mode works for all products on the site, it can’t be applied for particular categories only.
It seems is not suit your needs, unfortunately.
Please contact support of the WooCommerce plugin, as was mentioned.

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

2/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.

Let us know the results.

Kind Regards,
8theme team

Hello PR,

Please try to use the next custom CSS code:

.et_b_header-menu:not(.header-secondary-menu) li:hover>.nav-sublist-dropdown:not(.nav-sublist) {
    height: 400px !important;
    overflow-y: scroll !important;
}

We hope this information is helpful.

Kind Regards,
8theme team

Hello Juergen,

1/ The next custom CSS code can be used:

.order-tracking input::placeholder {
    color: #222;
    opacity: 1;
}

2/ It helped to solve the conflict on the mobile view.

Additionally, we suggest that please try to enable the following options in the WP Rocket plugin: Settings -> File Optimization -> Minify CSS files and Settings -> File Optimization -> Minify JavaScript files (details in the screenshot https://prnt.sc/rKPs6o5eVBth).
Please read our theme documentation as well on speeding up your website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Best Regards,
8Theme’s Team

Hello, @PR,

Unfortunately, there is no other solution.
The scroll for All departments menu can be added using custom CSS code, but in this case, you should not use sub-items, for example:

.et_b_header-menu .secondary-menu-wrapper #menu-all-brands {
    height: 400px !important;
    overflow-y: scroll !important;
}

Kind Regards,
8theme team

Hello Dee,

Thank you for getting in touch with us.

Could you please provide temporary wp-admin and FTP access?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello Juergen,

1/ Please provide the URL of the Track your order page.

2/ We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

Also, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team

Hello LWK,

Thank you for contacting us and for using XStore.

You may use Insert Headers and Footers plugin to add Google Analytics code.

Kind Regards,
8theme team

Hello Eulice,

Thank you for your response.

1/ Please check the next screenshot – https://prnt.sc/KwEQKiYPnWfd

2/ You need to update the theme https://prnt.sc/fBKideN9_U02 , so please follow this article – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

3/ What problem do you face with social media? Please describe in more detail and provide screenshots.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

Hello KeithBishop5,

Thank you for contacting us and for using XStore.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

2/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.

Let us know the results.

Kind Regards,
8theme team

Hello Richwebs,

https://prnt.sc/cwS3vWbcv0-x – we are waiting for your response after testing with the AMP plugin disabled.

Kind Regards,
8Themes Team.

Hello Manish Singh,

Could you provide temporary wp-admin access?
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Best Regards,
8Theme’s Team