Cannot see all the sections in the all departments section

This topic has 21 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

  • Avatar: PR
    PR
    Participant
    May 25, 2023 at 04:07

    Hello,

    We have lots and will be adding more options in the all departments section.
    However, after reaching a certain place on there, we cannot see the remaining things which are on that menu. It just wont scroll down to see the remaining of the options.

    Any help would be great as this is a very important feature and was one of the main reason we purchase the theme.

    Thank you

    Please, contact administrator
    for this information.
    20 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 25, 2023 at 09:44

    Hello, @PR,

    Please do a test of the “More link” for the All Departments menu on your site.

    If this is not what you are looking for, please send a request to our development team – https://www.8theme.com/taskboard/ I
    If it receives enough votes from other customers, our dev team will consider adding new settings/functionality in one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: PR
    PR
    Participant
    May 27, 2023 at 15:32

    Hello Tony,

    We cannot do that because it doesn’t allow for us to go that far down. We try to scroll and it wont work.

    What can be done about this?

    Thanks for your help!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 28, 2023 at 09:41

    Hello, @PR,

    Unfortunately, there is no other solution.
    The scroll for All departments menu can be added using custom CSS code, but in this case, you should not use sub-items, for example:

    .et_b_header-menu .secondary-menu-wrapper #menu-all-brands {
        height: 400px !important;
        overflow-y: scroll !important;
    }

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: PR
    PR
    Participant
    May 29, 2023 at 02:39

    Hello Rose,

    The scrolling code works now!
    I think we can add as many brands now because of this. This is exactly what we needed.

    However now the hovering over feature is not working.
    Once we hover over a word, the menu (mega menu – static blocks) don’t fly out as usual once hovered over.
    They did before.

    How can we make the hover feature work again?

    Thanks for your help in advance!

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 29, 2023 at 07:29

    Hello, PR,

    To enable the mega menu to open on hover in the All Department menu, please navigate to the WordPress Dashboard > Appearance > Menus > All Department > Menu Options > Uncheck the Open Submenu by Click option and save the settings.

    For reference, please see here:https://www.veed.io/view/6af3dbba-d9d9-4d44-a9b2-8e20ad1115db?sharingWidget=true&panel=share

    Best Regards,
    8Theme’s Team

    Avatar: PR
    PR
    Participant
    May 29, 2023 at 20:01

    Hello Tony,

    We have that section unchecked, but the menu wont open on hover.

    Just wanted to let you know that we have a code provided by Rose;

    .et_b_header-menu .secondary-menu-wrapper #menu-all-brands {
    height: 600px !important;
    overflow-y: scroll !important;
    }

    This adds a scroll feature to the all departments section (because we have a lot)

    Once we delete this code, the menus appears once hovered over or click on.

    But once this code is added, we cant do any (open on hover or click)

    How can we have both the scroll option (code above) and also get the menu opened via hover or click?

    Thanks for your help!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2023 at 07:38

    Hello, @PR,

    Thank you for your response.

    “How can we have both the scroll option (code above) and also get the menu opened via hover or click?” – there is no way, unfortunately. https://prnt.sc/8CrwzGO0qNuX

    You need to use a short list of items in the All departments menu, or use the long menu with the scroll but without sub-items. There is no way to get both together.

    Best Regards,
    8Theme’s Team

    Avatar: PR
    PR
    Participant
    May 30, 2023 at 08:19

    Hello Rose,

    Would there any way of getting the menu to come out by clicking the words if hovering is not an option?

    Thanks!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2023 at 09:39

    Hello, @PR,

    Thank you for your response.

    No, there is no way, unfortunately.

    Best Regards,
    8Theme’s Team

    Avatar: PR
    PR
    Participant
    May 30, 2023 at 10:18

    Hello Rose,

    thanks!

    would it be possible for Tony to take a look at this and provide his opinions if you don’t mind?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 31, 2023 at 06:50

    Hello, @PR,

    Thank you for reaching out to us. We appreciate your contact and for seeking my opinion on this matter. I would like to assist you in the best possible way. However, I must inform you that our team member, Rose, is indeed correct in stating that there is currently no available solution for your request. It would either require additional customization or can be submitted as a feature request for consideration in our future theme updates.

    We understand that this may not be the desired outcome for you, and we apologize for any inconvenience caused. Our team is constantly working to improve our products and services, and we value your input in shaping our future developments. By submitting your request as a feature suggestion, our team will carefully review it and take it into account for future updates.

    We appreciate your understanding and patience in this matter. If you have any further questions or concerns, please feel free to reach out to us. We are here to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: PR
    PR
    Participant
    May 31, 2023 at 14:30

    Hello Tony,

    thanks for your reply!

    we submitted a request to the theme developers a few days ago but cannot find that section in order to see updates.
    where is that page located? if you can provide a link that would be great!

    and in regards to additional customization, if we were to get that – would it be possible to have the feature needed?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 1, 2023 at 05:25

    Hello @PR,

    Thank you for your inquiry. You can view your submitted feature request on the 8Theme task board here: https://www.8theme.com/taskboard/.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    We suggest that you contact the Customization team for further assistance with your question.

    Best Regards,
    8Theme’s Team

    Avatar: PR
    PR
    Participant
    June 23, 2023 at 22:12

    Hello Tony,

    We cannot find the feature we submitted.
    What can we do?

    Should we submit it again?

    Thanks for your help!

    Avatar: PR
    PR
    Participant
    June 23, 2023 at 22:28

    We have submitted a dashboard suggestion again as we could not find the first one (not sure why)

    We have named it;

    Add Scrolling Option On All Departments Menu

    Thanks!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2023 at 10:00

    Hello @PR,

    Our developers will read your request on https://www.8theme.com/taskboard/
    If it receives enough votes from other customers, we will consider adding it to one of the upcoming updates.

    Best Regards,
    8Theme’s Team

    Avatar: PR
    PR
    Participant
    June 28, 2023 at 00:07

    Thanks Rose,

    We have submitted the request and Jack said it was not possible.

    Can this be done if we get help from 3rd party developers?
    I am sure that something can be done to get the desired solution we want (have a scroll option so we can show 100+ departments/brands) and also once hovered over then the fly out mega menu (static block) comes out.

    Thanks for your suggestions!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2023 at 10:37

    Hello @PR,

    You can contact 3rd party developers about this, but we can’t be responsible for their work.
    Hope for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: PR
    PR
    Participant
    June 28, 2023 at 20:54

    Hello Rose,

    thank you. we will see what can be done! 🙏🏻

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2023 at 07:28

    Hello @PR,

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

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