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Address form no longer correctly displayed

This topic has 6 replies, 3 voices, and was last updated 11 months ago ago by Rose Tyler

Juergen

Participant

May 27, 2023 at 08:24

The form is no longer displayed correctly at checkout. First and last name are now separated instead of next to each other.

https://www.dropbox.com/s/zctbpkxfb9kkai9/2023-05-27_09-11-32.jpg?dl=0

Do you know how to solve this?

#357830 Copied Theme version: 9.16 WooCommerce version: 7.70

5 Answers

Tony Rodriguez

Support staff

May 27, 2023 at 08:30

Hello, Juergen,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please choose multistep layout and then turn it OFF Email Field Prioritized option under XStore > Theme Option > Woocommerce (Shop) > Cart/Checkout Layout and Publish it.

Please refer to the image provided at the following link for further reference: https://postimg.cc/MMVdTnZD

we hope this will solve your issue.

Best Regards,
8Theme’s Team

#357831 Copied

Juergen

Participant

May 27, 2023 at 10:18

Hi Tony,

Thank you very much for your quick help. The problem was solved this way.

I have two more questions:

1. with Track your order the text in the input mask is hardly visible – because the font color is in gold. How can I change this?

https://www.dropbox.com/s/nedgot5n5xpj8sr/2023-05-27_11-12-22.jpg?dl=0

2. when I try to minimize iss or java on WP Rocket, it “tears up” my menu on my mobile. Is there any way to prevent this?

https://www.dropbox.com/s/gn8rrs1ck5yhxj2/2023-05-27_11-17-26.jpg?dl=0

In my opinion, the website is way too slow.

Best regards
Juergen

#357838 Copied

Rose Tyler

Support staff

May 28, 2023 at 09:17

Hello Juergen,

1/ Please provide the URL of the Track your order page.

2/ We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

Also, please read this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

Best Regards,
8Theme’s Team

#357868 Copied

Juergen

Participant

May 28, 2023 at 09:24

1. https://heatmebox.com/en/broadcast-track/

2. So, I have now disabled the mobile content optimization.

Do I now get better loading times when using WP Rocket – or is there not much difference?

Best regards

Juergen

#357871 Copied
Rose Tyler

Support staff

May 28, 2023 at 10:56
Hello Juergen,

1/ The next custom CSS code can be used:
```
.order-tracking input::placeholder {
    color: #222;
    opacity: 1;
}
```
2/ It helped to solve the conflict on the mobile view.

Additionally, we suggest that please try to enable the following options in the WP Rocket plugin: Settings -> File Optimization -> Minify CSS files and Settings -> File Optimization -> Minify JavaScript files (details in the screenshot https://prnt.sc/rKPs6o5eVBth).
Please read our theme documentation as well on speeding up your website: https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website & https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore

Best Regards,
8Theme’s Team
#357876 Copied
Tagged: address, form, template, woocommerce, wordpress
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