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We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

This topic has 2 replies, 2 voices, and was last updated 11 months, 2 weeks ago ago by Rose Tyler

  • Avatar: Fatima
    Fatima
    Participant
    May 27, 2023 at 16:32

    i have checked and dont see the answer.
    All other themes work except yours.
    I do have ssl certificate

    #357850 Copied Theme version: 9.1.6 WooCommerce version: 7.7.0
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 28, 2023 at 09:23

    Hello Fatima,

    Thank you for getting in touch with us.

    Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.54

    What PHP version do you use?

    Another potential cause of errors may be the use of third-party plugins that are based on Kirki.

    Do you have white/black list on your server or restriction by IP?

    It can be an issue with server settings that are blocking something and causing notifications, so please contact your hosting provider too.

    Kind Regards,
    8theme team

    #357870 Copied

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