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Checkout redirect problem on Mobile please help

This topic has 10 replies, 2 voices, and was last updated 11 months ago ago by Rose Tyler

richwebs

Participant

May 25, 2023 at 13:16

Hello

There is a checkout redirect issue on the website please check.

#357700 Copied Theme version: 9.1.4

9 Answers

Rose Tyler

Support staff

May 25, 2023 at 13:57

Hello Richwebs,

Thank you for contacting us and for using XStore.

Please describe the problem in more detail or record a video of the problem.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#357705 Copied

richwebs

Participant

May 26, 2023 at 04:04

Please check the link

It’s so difficult to check out.

https://drive.google.com/file/d/19Hc9es8tnK24NQHHBjhrTOUFncvwS_rK/view?usp=drivesdk

Also the logo, the logo must get updated from one place only. Not from single single invoice template

#357731 Copied

Rose Tyler

Support staff

May 26, 2023 at 08:28

Hello Richwebs,

Thank you for your response and for the video.

1/ Please check how it works when Advanced checkout is disabled via Theme options > WooCommerce > Cart/Checkout Layout.

2/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.

3/ We would appreciate it if you could provide us with the results, your thoughts on the matter, and describe the desired outcome.

Kind Regards,
8theme team

#357752 Copied

richwebs

Participant

May 26, 2023 at 10:36

https://drive.google.com/file/d/1gT1rTkUDw87N5usj-sRSpPffKIQDO85J/view?usp=share_link

ISSUE: 1. Create my account option not coming.
2. After payment it throws error
3. Payment getting success before payment.
4. Virtual Composer option to Display ROW in Mobile or Desktop option not coming.

#357773 Copied

Rose Tyler

Support staff

May 26, 2023 at 10:54

Hello Richwebs,

Thank you for your response.

Provide temporary wp-admin and FTP access, then I will be able to pass this question to our dev team.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#357776 Copied

richwebs

Participant

May 26, 2023 at 11:29

Added Details:

Please contact administrator
for this information.

#357783 Copied

Rose Tyler

Support staff

May 26, 2023 at 14:32

Hello Richwebs,

Thank you for your response.

Please check how it works now.
We’ve disabled the XStore AMP plugin https://xstore.helpscoutdocs.com/article/111-general-info-amp

Kind Regards,
8Themes Team.

#357793 Copied

richwebs

Participant

May 27, 2023 at 10:32

Any update

#357839 Copied

Rose Tyler

Support staff

May 28, 2023 at 07:31

Hello Richwebs,

https://prnt.sc/cwS3vWbcv0-x – we are waiting for your response after testing with the AMP plugin disabled.

Kind Regards,
8Themes Team.

#357858 Copied
Tagged: checkout, fix, help, mobile, problem, redirect, resolve, solution, woocommerce, wordpress
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