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Topic: Logo not show after change xstore logo in the header on the home page

eulice

Participant

May 27, 2023 8:39 am

Hello, I’m trying to change xstore logo in the header on the home page. I have uploaded my logo in the theme settings but for some reason, the home still shows xstore logo and for example on the contact page is a correct logo. Can you help?
Site URL: hidden
Theme version: 9.1.5

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Tony Rodriguez

Support staff

May 27, 2023 8:54 am

Hello, eulice,

Thank you so much for purchasing our theme and contacting our support center.

Maybe a custom header is used, and you need to edit it too. Go to XStore > Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.

We hope this will solve your issue. If not then we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

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eulice

Participant

May 27, 2023 3:35 pm

I not able to find the Multiple headers… can you help ?

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eulice

Participant

May 27, 2023 3:54 pm

I not able to find the Multiple headers… can you help ? And social media I have set in xtore but not reflected in home page.. can you look into this as well?

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Rose Tyler

Support staff

May 28, 2023 8:23 am

Hello Eulice,

Thank you for your response.

1/ Please check the next screenshot – https://prnt.sc/KwEQKiYPnWfd

2/ You need to update the theme https://prnt.sc/fBKideN9_U02 , so please follow this article – https://xstore.helpscoutdocs.com/article/63-theme-update

3/ What problem do you face with social media? Please describe in more detail and provide screenshots.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

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