Hello, Arbadev,

Thank you for getting in touch with us.

We can’t open the page of the product you provided, it redirects us to the Home page.

You can try to disable “Slider images autoheight” in Theme Options > E-commerce > Single Product Page.

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery.

Kind Regards,
8theme team

Hello, @coffeedog,

Thank you for your response.

We’ve deleted mentioned elements from the content area via Single Product Builder.
Please clear cache and check now.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Please go to Theme Options > Styling > edit settings of buttons.

We hope this information is helpful.

Kind Regards,
8theme team

Dear, AnimalShop,

Thank you for your response.

Not sure what exactly you did, but we updated the theme https://prnt.sc/OpP3Zy8VdyRa and the Core plugin without any problem on your site.

Kind Regards,
8theme team.

Dear, AnimalShop,

1/ Please contact our manager by email via the contact form on this page https://themeforest.net/user/8theme and provide purchase codes there.

2/ https://prnt.sc/Nlgr7NcvGZrW – we can’t open your site. Please check it.

Kind Regards,
8theme team.

Hello, AnimalShop,

We appreciate your continued support as a valued customer of our XStore theme.

“I have 8 licenses for x-store now it doesn’t work” – please read this article first – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ Then contact our manager by email via the contact form on this page https://themeforest.net/user/8theme Describe the problem in more detail and provide purchase codes.

“It did not help” – do you mean the theme can’t be updated still? Just download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance> Themes > Add New > Upload archive > Install > Replace with uploaded, and the theme will be updated.
Or provide us with URL of your site and temporary wp-admin access + purchase code, so we can apply the solution from this topic for you – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team.

Hello, Vidomarketing,

Thank you for your response.

As for me, the images in the example are displayed just fine, but if this is not what you are looking for, we would recommend you contact support of Elementor plugin, because this situation is independent of our theme. Elementor support will be more helpful in this case, because they better know the abilities of their own page builder plugin.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @coffeedog,

Thank you for contacting us and for using XStore.

Please check the translation of XStore Core plugin.

If this doesn’t work, provide temporary wp-admin and FTP access.

Kind Regards,
8theme team

Hello, Farhad,

Thank you for contacting us and for using XStore.

Please try to use the next custom CSS code:

.single-product .bundled_product_excerpt.product_excerpt {
    display: none;
}

We hope this answer is helpful.

Kind Regards,
8theme team

Hello, Alessandro,

We did not see the problem on your staging site.

Please record a video of the problem from your live site. Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Kind Regards,
8theme team

Hello, Alessandro,

Thank you for your response.

1/ https://gyazo.com/ad93420b57cc424c477eebc2828a3392
2/ https://prnt.sc/2gspZG7mbyk_
3/ Fields with XStore Theme ( https://prnt.sc/65WBoL5Bx9DF ) vs Twenty Twenty ( https://prnt.sc/CBgfI5Kx73RI )
As we can see, all works fine, the Paypal popup does not disappear in case https://prnt.sc/2gspZG7mbyk_

Kind Regards,
8theme team

Hello, Saleh,

Please clear all cache including the cache of your mobile browser and check how it works now.
We added 2 videos (2 languages) in the Private Content area. We do not see the problem now. We checked from different devices and browsers.

Kind Regards,
8theme team

Hello, Liva,

We have attempted various methods, but we are unable to find a universal solution due to the diverse types of products and content displayed on your site (the positions of prices/buttons are constantly different). At present, achieving the result you described is not possible through a simple method. You may consider reaching out to an additional customization service https://www.codeable.io/?ref=qGTdX or adjust all products to a roughly similar type.

Kind Regards,
8theme team

Hello, Ryan,

Thank you for contacting us and for using XStore.

https://prnt.sc/xx0r6X7scw0e – this is your image opened in a new tab on white background. You need to prepare all your images, make them the same size with the border and maybe with 2-3px white space out of the border, using a graphics editor, or use custom CSS code to add the border for all images without the border, for example:

.brands-carousel .swiper-slide img {
    border: 1px solid black;
    border-radius: 10px;
}

Kind Regards,
8theme team

Hello, Istvantoth,

Thank you for contacting us and for using XStore.

Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check). If the situation is independent of the theme, you need to contact WooCommerce support. If you get such a title, with our theme only, please let us know.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team