Hello, @coffeedog,

You’re welcome!

Kind Regards,
8theme team

Dear, AnimalShop,

On your account https://www.8theme.com/account-user/?user_id=19600 you can see all activations for every purchase code, and do can deactivate domains there. Please read our documentation – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
Also, you can see what code is free and can be used to activate the theme.

“now everything that is there is not going to be erased, so you have to start all over again” – what do you mean by this? Do you have a problem with site content or with purchase codes?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team.

Hello, M Arsal,

Thank you for getting in touch with us.

Our theme is no buggy. There is a problem on your site, but XStore is not a reason for it.
As we can see, the Dashboard is shown like this – https://prnt.sc/bCfMxENpSx9Y Clear cache of the browser and you will probably see the same.
You can rename xstore theme folder via ftp, it will disable it and a default theme will be activated on your site. Please check if all works fine with the default theme.

Let us know results.

Kind Regards,
8theme team

Hello, Alessandro,

We can’t log in to the site now. What is the URL of the page with the login form? /wp-admin/ redirects to *****pro.com/profile/ page, no login form there.

Please check one more time the private Content area in my previous response. There is js error – TypeError: Cannot read properties of undefined (reading ‘country_code’) – we would recommend you to contact the plugin support about this error.

Kind Regards,
8theme team

Hello, Farhad,

Thank you for contacting us and for using XStore.

We would recommend you update WPBakery and Massive Addons for WPBakery Page Builder plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If the update doesn’t solve the problem, try to disable all 3rd party plugins to be sure that a conflict between plugins is not the reason for the problem.

Let us know results.

Kind Regards,
8theme team

Hello, Alessandro,

Thank you for your response.

With the access, you provided we can’t access the Dashboard of the site. Please check.

Please compare activated plugins and their versions on both sites, also check custom codes there to find out why only on 1 site do the PayPal payments work.

Did you test how it works with the Storefront theme, not Twenty Twenty, on your live site?

Private Content

Kind Regards,
8theme team

Hello, Tal,

Thank you for your response.

If you want to get 4 items per row, please change the previous code to:

@media only screen and (max-width: 768px) {
    .products-bordered-layout.with-ajax .ajax-content>.category-grid, .products-bordered-layout:not(.with-ajax)>.category-grid {
        border: none;
        margin: 0 !important;
    }
    .products-bordered-layout.with-ajax .ajax-content>.category-grid > a, .products-bordered-layout:not(.with-ajax)>.category-grid > a {
        border: 1px solid var(--et_border-color);
    }
    .products-grid .product-category {
        width: 25% !important;
    }
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Saleh,

Please clear the cache and check now.

https://docs.wp-rocket.me/article/1382-never-cache-cookies
we added woocommerce_items_in_cart https://prnt.sc/PgoJM7a8xUk0

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Zjulie1,

Thank you for your response!

Please check the next screenshots:
1/ Off-canvas lost password -> https://prnt.sc/Nf7C-Fa_RTWl
2/ On clicking “lost password” you will be redirected to a separated page -> https://prnt.sc/OGAvzZ9XtDbD
3/ After putting the email address and pressing the Reset Password button -> https://prnt.sc/jc4yWzILR4Gf
3/ Email that customers get on “Resetting password” action -> https://prnt.sc/kyL-kJFE6uBw
Everything works as expected so in case you meant smth else, please provide us with more information with a video of the problem.

Kind Regards,
8theme team

Hello, Theo,

You’re welcome!

It was not the theme problem.

We’ve set the next settings – https://gyazo.com/bd66ceff405825f88018fc8a8cef04d0 https://gyazo.com/403597dd42fddac8b2c27d51a59cdcc7

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @Vedad07,

Thank you for letting us know.
Have a nice day!

Kind Regards,
8theme team

Hello, Christopher Magdy,

Thank you for contacting us and for using XStore.

Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check).
This is needed to find out if the payments solutions disappearing is caused by our theme or by something else.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Steel,

The problem is caused by “Aanvullende variatieafbeeldingen WooCommerce” plugin. We disabled it and the gallery work fine – https://prnt.sc/yWR0BP9xdBCz

Kind Regards,
8theme team

Hello, WEBPIXELS,

Thank you for contacting us and for using XStore!

Please read this article first https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ It would be better to use one of mentioned there domain patterns for dev site.
You will be able to deactivate, via https://www.8theme.com/account/ , one domain and then activate on another, but in case you will keep using XStore of both sites, you may face a block, after that, you will need to contact us with a purchase code to solve it then (we will check your activations manually). The content of websites will not be affected by this, because the block relates to purchase code only.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Inva,

It is because this is not a problem, but a predefined behavior, that you were able to see before purchasing the theme.

If you want to improve current functionality or send a feature request, please do this via the next page – https://www.8theme.com/taskboard/ , so our developers team read it.

We hope this information is helpful.

Kind Regards,
8theme team