Forum Replies Created

Viewing 30 posts - 15,211 through 15,240 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 12:58

    Hello, Theo,

    Please clear the cache and check the translation now.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 12:34

    Hello, WEBPIXELS,

    Thank you for contacting us and for using XStore!

    Please read this article first https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/ It would be better to use one of mentioned there domain patterns for dev site.
    You will be able to deactivate, via https://www.8theme.com/account/ , one domain and then activate on another, but in case you will keep using XStore of both sites, you may face a block, after that, you will need to contact us with a purchase code to solve it then (we will check your activations manually). The content of websites will not be affected by this, because the block relates to purchase code only.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 09:41

    Hello, @desgest,

    Thank you for your response.

    Due to the unique features of the single product, the correct display of ‘out of stock’ is only possible under the following conditions:

    In the renamed option Woocommerce > Settings > Products > Inventory > Out of stock visibility, we do not require the “Hide out of stock items from the catalog” feature.

    Alternatively, it can be achieved through active user action.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 09:07

    Hello, Inva,

    It is because this is not a problem, but a predefined behavior, that you were able to see before purchasing the theme.

    If you want to improve current functionality or send a feature request, please do this via the next page – https://www.8theme.com/taskboard/ , so our developers team read it.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 08:29

    Hello, GTP,

    Thank you for your response, but we asked you about URL of your site.

    In this case, we can provide you with an example, but further customization should be done by you for your site.

    Result – https://gyazo.com/da6e5f9935f61fed7450126d5d842ee9 , code snippet added in child-theme/functions.php:

    add_action('wp_head', function() { ?>
        <style type="text/css">
            .header-wrapper .et_column {
                opacity: 0;
                transform: translateY(30px)
            }
    
            .et-preloader-hide .header-wrapper .et_column {
                animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .2s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .2s forwards;
    
            }
    
            .et-preloader-hide .header-wrapper .et_column:nth-child(2) {
                animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .4s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .3s forwards
            }
    
            .et-preloader-hide .header-wrapper .et_column:nth-child(3) {
                animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .5s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .4s forwards
            }
    
            .et-preloader-hide .header-wrapper .et_column:nth-child(4) {
                animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .6s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .5s forwards
            }
    
            @keyframes et_header_fade_up {
                0% {
                    transform: translateY(30px)
                }
    
                to {
                    transform: translateY(0)
                }
            }
    
            @keyframes et_header_fade {
                0% {
                    opacity: 0
                }
    
                to {
                    opacity: 1
                }
            }
    
        </style>
    <?php });

    For https://xstore.8theme.com/elementor2/industrial-power-tools/ , the next code can be used:

    add_action('wp_head', function() { ?>
        <style type="text/css">
            .header-wrapper .et_element-top-level {
                opacity: 0;
                transform: translateY(30px)
            }
    
            .et-preloader-hide .header-wrapper .et_b_header-logo.et_element-top-level {
                animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .2s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .2s forwards;
    
            }
    
            .et-preloader-hide .header-wrapper .header-secondary-menu.et_element-top-level {
                animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .4s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .3s forwards
            }
    
            .et-preloader-hide .header-wrapper .et_b_header-search.et_element-top-level {
                animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .5s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .4s forwards
            }
    
            .et-preloader-hide .header-wrapper .header-html_block4 {
                animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .6s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .5s forwards
            }
            .et-preloader-hide .header-wrapper .header-main-menu2.et_element-top-level {
                animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .7s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .6s forwards
            }
            .et-preloader-hide .header-wrapper .et_b-header-account.et_element-top-level {
                animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .8s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .7s forwards
            }
            .et-preloader-hide .header-wrapper .et_b-header-cart.et_element-top-level {
                animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .9s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .8s forwards
            }
    
            @keyframes et_header_fade_up {
                0% {
                    transform: translateY(30px)
                }
    
                to {
                    transform: translateY(0)
                }
            }
    
            @keyframes et_header_fade {
                0% {
                    opacity: 0
                }
    
                to {
                    opacity: 1
                }
            }
    
        </style>
    <?php });

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 07:33

    Hello, Tal,

    In this case, please change the code to:

    @media only screen and (max-width: 768px) {
        .products-bordered-layout.with-ajax .ajax-content>.category-grid, .products-bordered-layout:not(.with-ajax)>.category-grid {
            border: none;
            padding: 2vw;
            margin: 0 !important;
        }
        .products-bordered-layout.with-ajax .ajax-content>.category-grid > a, .products-bordered-layout:not(.with-ajax)>.category-grid > a {
            border: 1px solid var(--et_border-color);
        }
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 07:21

    Hello, Alessandro,

    Thank you for contacting us and for using XStore.

    We can’t open your site, please check the screenshot in the Private Content area. Could you disable the restriction?

    Also, please provide the URL of the plugin site.

    Did you test it exactly with the default WooCommerce theme – Storefront?

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 06:50

    Hello, Theo,

    Thank you for getting in touch with us.

    It is because you changed your language settings.

    Currently – https://prnt.sc/Bq0yD4A13jhj and https://prnt.sc/odqr57lPhjgT and all work fine.

    If you change the language in one of these places, you need to change it in another too. This is independent of our theme. You can read more in documentation of gtranslate plugin, or contact their support directly.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 06:32

    Hello, Nafer Velaides,

    Please clear cache and check now.

    We’ve cleared Brands transients – https://prnt.sc/WptOUgHnURry

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 06:27

    Hello, Vidomarketing,

    Thank you for your response.

    Did you watch the video from my previous response? It showed how to set up 2 column images to full width.

    Please check https://new.mod*****.com.au/commercial/hospitals/mckellar/ page now, we’ve created an example at the bottom of this page.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 06:10

    Hello, Anwar Shalan,

    Thank you for getting in touch with us.

    Please read this article first – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    As we can see, you are using XStore on https://ma******ayat.com/ right now. If you want to activate the theme on a new live domain, you need to deactivate and delete XStore files first on the current one. If you wish to retain XStore in your current project and simultaneously want to incorporate it into a new project, you will need to use a distinct purchase code for the new project.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 06:07

    Hello, Lissette4130,

    Thank you for contacting us and for using XStore.

    Please contact us via the email form on this page so that our chief manager can assist you more professionally – https://themeforest.net/user/8theme

    Thank you for your cooperation and we look forward to hearing from you soon by email.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 06:04

    Hello, Abdul Moeed,

    Thank you for contacting us and for using XStore.

    As we can see, you contacted us by email also. Please continue the conversation there.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you here.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 16, 2023 at 05:58

    Hello, Abdul Moeed,

    Thank you for contacting us and for using XStore.

    As we can see, you contacted us by email also. Please continue the conversation there.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you here.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 17:15

    Hello, Tal,

    Please try to use the next custom CSS code:

    .category-grid>a img {
        padding: 50px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 17:14

    Hello, Steel,

    Thank you for contacting us and for using XStore.

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 17:12

    Hello, MAHDAR,

    We can’t open your site, unfortunately, https://prnt.sc/vMfEaGPD77bu Please check it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 16:42

    Hello, Vidomarketing,

    We tested from 3 different devices and get 404 error.

    About the full-screen image section, please watch this video – https://we.tl/t-AsmNT91L6w

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 16:38

    Hello, Theo,

    There is a technical issue in the theme.

    You need to set this option – https://prnt.sc/yEpxxJ-jKfKv Also, please watch the video in the Private Content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 16:15

    Hello,

    Please check now.
    Also, please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 16:14

    Hello, GTP,

    Thank you for contacting us and for using XStore.

    Please provide the URL of your site where elements in the header are added. We will check what can be done to help you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 15:56

    Hello,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please try to activate the theme now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 15:54

    Hello, Gulsher Ali,

    1/ We have activated Fake sale popup → https://prnt.sc/2KF8jD7KBgNc
    2/ We deactivated the custom Footer template (built with a 3rd-party plugin) → https://prnt.sc/eqcQ6uQQNk-_
    3/ Result → https://prnt.sc/BJEvO5YHc2oT (fake sale popup is shown, the back-top button is shown as well).

    Please note that we didn’t recommend you ElementsKit plugin https://prnt.sc/ele9S6BtaMqM

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 15:52

    Hello, Fonebuzz,

    Thank you for your response.

    We’ve checked menus on your site from mobile https://we.tl/t-tBgi2gsZZw and desktop, and we do not see problems.
    Please try to check the menu from other devices. Also, check how it works on our demos, maybe the problem is visible because of some settings in your browser or it should be updated.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 15:46

    Hello, Inva,

    Thank you for getting in touch with us.

    Please check how it works on our demo – https://xstore.8theme.com/elementor/product/product-classic/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 15:38

    Hello, Inva,

    We are glad that you sorted it out.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 15:37

    Hello, Inva,

    Thank you for your response.

    Is there anything else we can help you with?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 15:15

    Hello, Gulsher Ali,

    We can’t connect. Please try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 15:13

    Hello, MAHDAR,

    Thank you for getting in touch with us.

    Please provide URL of page from your screenshot.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2023 at 15:11

    Hello, Vasak,

    You’re welcome!

    Kind Regards,
    8theme team

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    Viewing 15,240 results - 15,211 through 15,240 (of 68,231 total)
Viewing 30 posts - 15,211 through 15,240 (of 68,231 total)
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