Hello, GTP,

Thank you for your response, but we asked you about URL of your site.

In this case, we can provide you with an example, but further customization should be done by you for your site.

Result – https://gyazo.com/da6e5f9935f61fed7450126d5d842ee9 , code snippet added in child-theme/functions.php:

add_action('wp_head', function() { ?>
    <style type="text/css">
        .header-wrapper .et_column {
            opacity: 0;
            transform: translateY(30px)
        }

        .et-preloader-hide .header-wrapper .et_column {
            animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .2s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .2s forwards;

        }

        .et-preloader-hide .header-wrapper .et_column:nth-child(2) {
            animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .4s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .3s forwards
        }

        .et-preloader-hide .header-wrapper .et_column:nth-child(3) {
            animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .5s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .4s forwards
        }

        .et-preloader-hide .header-wrapper .et_column:nth-child(4) {
            animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .6s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .5s forwards
        }

        @keyframes et_header_fade_up {
            0% {
                transform: translateY(30px)
            }

            to {
                transform: translateY(0)
            }
        }

        @keyframes et_header_fade {
            0% {
                opacity: 0
            }

            to {
                opacity: 1
            }
        }

    </style>
<?php });

For https://xstore.8theme.com/elementor2/industrial-power-tools/ , the next code can be used:

add_action('wp_head', function() { ?>
    <style type="text/css">
        .header-wrapper .et_element-top-level {
            opacity: 0;
            transform: translateY(30px)
        }

        .et-preloader-hide .header-wrapper .et_b_header-logo.et_element-top-level {
            animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .2s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .2s forwards;

        }

        .et-preloader-hide .header-wrapper .header-secondary-menu.et_element-top-level {
            animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .4s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .3s forwards
        }

        .et-preloader-hide .header-wrapper .et_b_header-search.et_element-top-level {
            animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .5s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .4s forwards
        }

        .et-preloader-hide .header-wrapper .header-html_block4 {
            animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .6s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .5s forwards
        }
        .et-preloader-hide .header-wrapper .header-main-menu2.et_element-top-level {
            animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .7s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .6s forwards
        }
        .et-preloader-hide .header-wrapper .et_b-header-account.et_element-top-level {
            animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .8s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .7s forwards
        }
        .et-preloader-hide .header-wrapper .et_b-header-cart.et_element-top-level {
            animation: et_header_fade_up .4s cubic-bezier(.39,.57,.56,1) .9s forwards,et_header_fade .5s cubic-bezier(.39,.57,.56,1) .8s forwards
        }

        @keyframes et_header_fade_up {
            0% {
                transform: translateY(30px)
            }

            to {
                transform: translateY(0)
            }
        }

        @keyframes et_header_fade {
            0% {
                opacity: 0
            }

            to {
                opacity: 1
            }
        }

    </style>
<?php });

Kind Regards,
8theme team

Hello, Alessandro,

Thank you for contacting us and for using XStore.

We can’t open your site, please check the screenshot in the Private Content area. Could you disable the restriction?

Also, please provide the URL of the plugin site.

Did you test it exactly with the default WooCommerce theme – Storefront?

Kind Regards,
8theme team

Hello, Nafer Velaides,

Please clear cache and check now.

We’ve cleared Brands transients – https://prnt.sc/WptOUgHnURry

Kind Regards,
8theme team

Hello, Anwar Shalan,

Thank you for getting in touch with us.

Please read this article first – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

As we can see, you are using XStore on https://ma******ayat.com/ right now. If you want to activate the theme on a new live domain, you need to deactivate and delete XStore files first on the current one. If you wish to retain XStore in your current project and simultaneously want to incorporate it into a new project, you will need to use a distinct purchase code for the new project.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Abdul Moeed,

Thank you for contacting us and for using XStore.

As we can see, you contacted us by email also. Please continue the conversation there.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you here.

Kind Regards,
8theme team

Hello, Tal,

Please try to use the next custom CSS code:

.category-grid>a img {
    padding: 50px;
}

Kind Regards,
8theme team

Hello, MAHDAR,

We can’t open your site, unfortunately, https://prnt.sc/vMfEaGPD77bu Please check it.

Kind Regards,
8theme team

Hello, Theo,

There is a technical issue in the theme.

You need to set this option – https://prnt.sc/yEpxxJ-jKfKv Also, please watch the video in the Private Content area.

Best Regards,
8Theme’s Team

Hello, GTP,

Thank you for contacting us and for using XStore.

Please provide the URL of your site where elements in the header are added. We will check what can be done to help you.

Kind Regards,
8theme team

Hello, Gulsher Ali,

1/ We have activated Fake sale popup → https://prnt.sc/2KF8jD7KBgNc
2/ We deactivated the custom Footer template (built with a 3rd-party plugin) → https://prnt.sc/eqcQ6uQQNk-_
3/ Result → https://prnt.sc/BJEvO5YHc2oT (fake sale popup is shown, the back-top button is shown as well).

Please note that we didn’t recommend you ElementsKit plugin https://prnt.sc/ele9S6BtaMqM

Kind Regards,
8theme team

Hello, Inva,

Thank you for getting in touch with us.

Please check how it works on our demo – https://xstore.8theme.com/elementor/product/product-classic/

Kind Regards,
8theme team

Hello, Inva,

Thank you for your response.

Is there anything else we can help you with?

Kind Regards,
8theme team

Hello, MAHDAR,

Thank you for getting in touch with us.

Please provide URL of page from your screenshot.

Kind Regards,
8theme team

Hello, Vasak,

Please clear cache and check now.
We’ve disabled Lightbox in Elementor settings, as was described before.

Kind Regards,
8theme team

Hello, Vasak,

Thank you for your response.

1/ We can’t log in. Please check.

2/ Have you disabled the next – https://prnt.sc/zul6vWEyEIUV ?

Kind Regards,
8theme team