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Massive Panel Window is not showing correctly

This topic has 11 replies, 2 voices, and was last updated 9 months ago ago by Rose Tyler

Farhad

Participant

August 17, 2023 at 01:23

Hi,
I noticed Massive Panel popup window for presets is broken and is not showing correctly. It is the same for all shortcodes:
https://prnt.sc/O2zRNLHDLKZb

Thanks for your help!

Please, contact administrator
for this information.

#364742 Copied Theme version: 9.1.13

10 Answers

Rose Tyler

Support staff

August 17, 2023 at 06:29

Hello, Farhad,

Thank you for contacting us and for using XStore.

We would recommend you update WPBakery and Massive Addons for WPBakery Page Builder plugins https://xstore.helpscoutdocs.com/article/37-plugins-update

If the update doesn’t solve the problem, try to disable all 3rd party plugins to be sure that a conflict between plugins is not the reason for the problem.

Let us know results.

Kind Regards,
8theme team

#364751 Copied

Farhad

Participant

August 17, 2023 at 18:03

Hi Rose,
The link doesn’t show how to update the Massive Addons.
Also, I have tried so many times to update WPBakery from 6.1.1 to 7 but it doesn’t work. I use XStore Plugins Installer to update WPBakery.

Thank you!

#364827 Copied

Rose Tyler

Support staff

August 17, 2023 at 19:24

Hello, Farhad,

Thank you for your response.

Please download both plugins from this page – https://www.8theme.com/downloads

Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
Do this for both plugins, please.

Kind Regards,
8theme team

#364836 Copied

Farhad

Participant

August 17, 2023 at 19:28

I manually updated WPBakery and Massive Addons to the latest version, but still, the popup window is now showing correctly.

#364840 Copied

Rose Tyler

Support staff

August 17, 2023 at 19:45

Hello, Farhad,

Thank you for your response.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

2/ Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check).

Kind Regards,
8theme team

#364844 Copied

Farhad

Participant

August 17, 2023 at 20:18

Hi Rose,
Disabling the plugins is not an option in this store. there 40+ active plugin, all crutual to the functionality of site.
Activating the official Woocommerce Storefront theme didn’t solve the problem, and the Massive addon doesn’t show presets correctly.

Thank you!

#364848 Copied

Farhad

Participant

August 17, 2023 at 21:14

I need to express how upset I’m with the responses I’m getting.
I need someone to debug and resolve the issue instead of asking me to go back and forth to make changes that may not solve the problem.
I just noticed the whole website looks messy with additional lines and borders. It seems this happened after I updated the WPBakery base on your suggestion.
Considering the local time difference, I would be thankful if you take this case as urgent and make things right as they are supposed to be.
https://prnt.sc/WNJengq54ha9
https://prnt.sc/oUh4RAE9maFG

#364849 Copied

Rose Tyler

Support staff

August 18, 2023 at 06:24

Hello, Farhad,

Thank you for your response.

We’ve removed borders in the header by re-saving Theme Options > Header builder settings.

We asked you to temporarily disable plugins to find out if the problem is caused by one of the 3rd-party plugins. We are not developers of Massive plugin, but we want to help you.

Here is the reason for the problem – https://prnt.sc/VZg0ke2-wWL- Once we disable eBay Integration for Woocommerce plugin Presets preview works fine https://prnt.sc/0-f1ImrVstND You can disable eBay plugin when you work with Massive , or contact support of eBay Integration for Woocommerce plugin with a request to fix this problem.

Kind Regards,
8theme team

#364866 Copied

Farhad

Participant

August 18, 2023 at 16:28

Thank you very much for debuging and resolving the issue. I will reach out to eBay integration writer to solve the issue.

#364948 Copied

Rose Tyler

Support staff

August 18, 2023 at 16:35

Hello, Farhad,

You’re welcome!

Kind Regards,
8theme team

#364950 Copied
Tagged: massive panel, templates, troubleshooting, window display, woocommerce, wordpress
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Massive Panel Window is not showing correctly

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