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I’m having trouble updating the number of products added to my cart

This topic has 11 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by saleh

saleh

Participant

August 11, 2023 at 13:38

Hi Sir, have a good day. I have a problem with all caching plugins. I have tried all recommended and not recommended. They are all the same bug. I have deleted all. For external plugins I left only xstore and add caching. This problem occurs. ( Always Load wc-cart-Fragments ) is enabled, but it doesn’t work. When the template is left unbuffered it works fine…

Please, contact administrator
for this information.

#364334 Copied Theme version: 9.1.12

10 Answers

Rose Tyler

Support staff

August 11, 2023 at 13:43

Hello, Saleh,

Please provide us with temporary wp-admin access, so we can check the situation on your site.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#364336 Copied

saleh

Participant

August 11, 2023 at 13:53

Contacted privately

Please contact administrator
for this information.

#364337 Copied

Rose Tyler

Support staff

August 11, 2023 at 15:49

Hello, Saleh,

Currently, we are only experiencing issues with the English version of the website. Could you please confirm if you have any specific cache settings for the website in this language?

Kind Regards,
8theme team

#364355 Copied

saleh

Participant

August 11, 2023 at 17:20

I don’t have any of the cache. I am currently using WP Super Cache. But all installed add-ons are disabled. The same problem appears in the shopping cart

#364360 Copied

Rose Tyler

Support staff

August 13, 2023 at 07:42

Hello, Saleh,

Thank you for your response.

We can’t log in to your site now. Have you changed access?

Please do the next tests and let us know the results:

1/ Please check how the number of products added to the cart works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too. Our XStore Core plugin can be disabled also to make this test more clear).

2/ Does the problem exist with the deactivated WP Super Cache plugin?

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

#364385 Copied

saleh

Participant

August 16, 2023 at 11:53

Hi. Technical support has been contacted with cache plugins. After the examination, he told me to call xstore and tell them about the problem, because the error in adding the number of products to the shopping cart occurs with all plugins compatible with WordPress and WooCommerce… During these two days, I thought that the problem was caused by Polylang. Delete plugins are disabled. Other multi-languages have been installed. And the same problem occurred. Please go to my admin panel and fix the bug. I’m now 3 days old and the template is facing a problem..

Please contact administrator
for this information.

#364700 Copied

Rose Tyler

Support staff

August 16, 2023 at 15:01

Hello, Saleh,

Please clear all cache including the cache of your mobile browser and check how it works now.
We added 2 videos (2 languages) in the Private Content area. We do not see the problem now. We checked from different devices and browsers.

Kind Regards,
8theme team

Please contact administrator
for this information.

#364718 Copied

saleh

Participant

August 16, 2023 at 15:17

Watch the video now in private content. And check again for the problem that affected the shopping cart. Watch the site now

Please contact administrator
for this information.

#364719 Copied

Rose Tyler

Support staff

August 16, 2023 at 15:57

Hello, Saleh,

Please clear the cache and check now.

https://docs.wp-rocket.me/article/1382-never-cache-cookies
we added woocommerce_items_in_cart https://prnt.sc/PgoJM7a8xUk0

We hope this information is helpful.

Kind Regards,
8theme team

#364723 Copied

saleh

Participant

August 16, 2023 at 21:17

Thank you sir Rose Tyler.. It’s been 3 days since the glitch. I contacted WP Rocket technical support and told me to contact xstore and now I have discovered that the main problem is related to WP Rocket… Thank you for fixing the bug and explaining to me. Have a good day.

#364738 Copied
Tagged: cart update issues, fix woocommerce cart issues, product addition trouble, troubleshooting woocommerce themes, woocommerce cart problems, wordpress cart update, wordpress woocommerce themes
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I’m having trouble updating the number of products added to my cart

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