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Can’t update? what’s wrong . PCLZIP_ERR_BAD_FORMAT (-10) : U

This topic has 11 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler

Renè Bavnild

Participant

August 16, 2023 at 19:55

Opdateringspakken kunne ikke installeres. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#364736 Copied Theme version: 9.0.5

10 Answers

Tony Rodriguez

Support staff

August 17, 2023 at 04:54

Hello, @AnimalShop,

Thank you for contacting us and for using XStore.

About PCLZIP_ERR_BAD_FORMAT (-10), please apply the solution from this topic – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539

This problem occurs when you are trying to update the theme or plugin on the different domain that the theme was activated (for example you activated the theme on localhost and moved it to live domain). Re-activation as described in the topic will help you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

#364744 Copied

Renè Bavnild

Participant

August 17, 2023 at 06:31

It did not help

Please contact administrator
for this information.

#364752 Copied

Rose Tyler

Support staff

August 17, 2023 at 06:46

Hello, AnimalShop,

We appreciate your continued support as a valued customer of our XStore theme.

“I have 8 licenses for x-store now it doesn’t work” – please read this article first – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites Then contact our manager by email via the contact form on this page https://themeforest.net/user/8theme Describe the problem in more detail and provide purchase codes.

“It did not help” – do you mean the theme can’t be updated still? Just download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance> Themes > Add New > Upload archive > Install > Replace with uploaded, and the theme will be updated.
Or provide us with URL of your site and temporary wp-admin access + purchase code, so we can apply the solution from this topic for you – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team.

#364755 Copied

Renè Bavnild

Participant

August 17, 2023 at 10:14

now everything that is there is not going to be erased, so you have to start all over again

Please contact administrator
for this information.

#364771 Copied

Rose Tyler

Support staff

August 17, 2023 at 10:28

Dear, AnimalShop,

1/ Please contact our manager by email via the contact form on this page https://themeforest.net/user/8theme and provide purchase codes there.

2/ https://prnt.sc/Nlgr7NcvGZrW – we can’t open your site. Please check it.

Kind Regards,
8theme team.

#364773 Copied

Rose Tyler

Support staff

August 17, 2023 at 10:56

Dear, AnimalShop,

On your account https://www.8theme.com/account-user/?user_id=19600 you can see all activations for every purchase code, and do can deactivate domains there. Please read our documentation – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
Also, you can see what code is free and can be used to activate the theme.

“now everything that is there is not going to be erased, so you have to start all over again” – what do you mean by this? Do you have a problem with site content or with purchase codes?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team.

#364775 Copied

Renè Bavnild

Participant

August 17, 2023 at 11:41

Now I have tried everything you write, it doesn’t work
try logging in with

Please contact administrator
for this information.

#364776 Copied

Rose Tyler

Support staff

August 17, 2023 at 12:27

Dear, AnimalShop,

Thank you for your response.

Not sure what exactly you did, but we updated the theme https://prnt.sc/OpP3Zy8VdyRa and the Core plugin without any problem on your site.

Kind Regards,
8theme team.

#364784 Copied

Renè Bavnild

Participant

August 17, 2023 at 12:43

Thank you very much Rose 🙂

Please contact administrator
for this information.

#364789 Copied

Rose Tyler

Support staff

August 17, 2023 at 12:54

Dear, AnimalShop,

You’re welcome!
Have a nice day!

Kind Regards,
8theme team.

#364792 Copied
Tagged: fix woocommerce update issues, pclzip_err_bad_format (-10) update error, resolve wordpress update issues, troubleshoot woocommerce errors, woocommerce pclzip_err_bad_format (-10), woocommerce wordpress themes, wordpress theme update problems
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