Hello @Arbadev,
Thank you for your response.
We would recommend you use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery.
Kind Regards,
8theme team
Hello @Arbadev,
Thank you for your response.
We would recommend you use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery.
Kind Regards,
8theme team
Hello, Wade Yang,
Thank you for contacting us and for using XStore.
Could you provide temporary wp-admin access, so we can take a closer look at your settings?
Kind Regards,
8theme team
Hello, Alessandro,
Thank you for your response.
This question should be addressed to paypal or Woocommerce plugin, not to theme authors.
Kind Regards,
8theme team
Hello, Farhad,
Thank you for your response.
We’ve removed borders in the header by re-saving Theme Options > Header builder settings.
We asked you to temporarily disable plugins to find out if the problem is caused by one of the 3rd-party plugins. We are not developers of Massive plugin, but we want to help you.
Here is the reason for the problem – https://prnt.sc/VZg0ke2-wWL- Once we disable eBay Integration for Woocommerce plugin Presets preview works fine https://prnt.sc/0-f1ImrVstND You can disable eBay plugin when you work with Massive , or contact support of eBay Integration for Woocommerce plugin with a request to fix this problem.
Kind Regards,
8theme team
Hello, Ammarzo,
We appreciate your prompt response.
Please provide us with FTP access. To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Kind Regards,
8theme team
Hello, Ammarzo,
Thank you for your response.
1/ We’ve checked your settings and see that regenerate thumbnails is running right now. So in the result, you will get images in the same size but cropped – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
2/ Please try to add the next code in Theme Options > Theme custom CSS > Mobile:
.product-view-default {
padding: 0px 5px;
}
Kind Regards,
8theme team
Hello, Farhad,
Thank you for your response.
1/ In order to troubleshoot the issue you are experiencing, we suggest that you try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.
2/ Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check).
Kind Regards,
8theme team
Hello, Strange Abraham,
Thank you for your response.
Please do not duplicate requests – https://www.8theme.com/topic/hello-there-are-still-a-few-more-questionsthe-following-footer-still-shows-abnormalities/#post-364831
But it would be better to post different questions via different topics.
1/ Please check Tabs now. We’ve disabled Ajaxify for them.
2/ Do you mean the widget in the Shop sidebar? Try to disable Ajaxify Widgets for it via Theme Options > Speed Optimization.
3/ We would recommend to disable static block cache via Theme Options > Speed Optimization.
4/ Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
https://gyazo.com/2d0c5dc1dae97c513f6f89c1c71fffea : 1/ Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header. 2/ Avoid large layout shifts – https://gtmetrix.com/avoid-large-layout-shifts.html 3/ Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.
We hope this information is helpful.
Kind Regards,
8theme team
Hello, @coffeedog,
You’re welcome!
Best Regards,
8Theme’s Team
Hello, @coffeedog,
You’re welcome!
Best Regards,
8Theme’s Team
Hello, Farhad,
Thank you for your response.
Please download both plugins from this page – https://www.8theme.com/downloads
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
Do this for both plugins, please.
Kind Regards,
8theme team
Hello,
You’re welcome!
We clicked on “Regenerate CSS & Data” in Elementor > Tools > General.
Kind Regards,
8theme team.
Dear, Chaos Absolute LLP,
Credentials are incorrect, unfortunately.
Please make sure that you provide correct wp-admin access with administrator role, and FTP access that can be used to connect to your site files via FileZilla.
We kindly ask you to login and connect by yourself using the credentials provided for us before your next response, to be sure that access are correct.
Thank you in advance for your cooperation.
Kind Regards,
8theme team
Hello, Msourcing255,
Thank you for contacting us and for using XStore.
Please read our documentation – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Hello, Chaos Absolute LLP,
Please set an administrator role for the user you provided, and provide FTP access also.
Kind Regards,
8theme team
Hello, Oshrat,
Thank you for contacting us and for using XStore.
Please select the desired “Product Added Notification” via Theme Options > WooCommerce > Shop > Shop page layout.
We changed Slides to https://prnt.sc/T3AI7aHPUHNw in the static block for the Off-Canvas cart.
Kind Regards,
8theme team
Hello, Chaos Absolute LLP,
We can’t log in to your site, it redirects from wp-admin URL to https://prnt.sc/7TDzJFSllcFB page.
We asked you to describe the problem in more detail, could you provide some screenshots or videos?
You forget to provide FTP access. To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
We are waiting for your response.
Kind Regards,
8theme team
Hello,
Please clear cache and check now.
Kind Regards,
8theme team.
Hello, Yuvi,
Thank you for getting in touch with us.
Please delete this custom CSS code:
https://prnt.sc/vH2TTNXtDIZP
Kind Regards,
8theme team
Hello, Theo,
We recommend contacting hosting provider, because, as a rule, hosting support helps with this. Site migration is not related to the theme, so we don’t have any detailed suggestions.
You may try the Duplicator plugin.
Please read this article also – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
You don’t need the new purchase code for the production site if this is the same project. You can move the site to a new domain but after moving the site navigate to XStore > deactivate and re-activate the theme using the same purchase code.
Best Regards,
8Theme’s Team
Hello, Marquand,
You’re welcome!
Kind Regards,
8theme team
Hello,
Thank you for contacting us and for using XStore.
Please clear cache and check the footer now.
Kind Regards,
8theme team
Hello, Marquand,
Thank you for getting in touch with us.
Please read this topic – https://www.8theme.com/topic/xstore-badges-new-label-range-limit-does-not-work/
Kind Regards,
8theme team
Hello, Webnim,
Provide us with temporary wp-admin and FTP access, so we can take a closer look and disable sticky for the column via the child theme.
You need to install and activate the child theme on the site, it can be downloaded from this page – https://www.8theme.com/downloads
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.
Kind Regards,
8theme team
Hello, Webnim,
Thank you for contacting us and for using XStore.
Could you please check how it works when Advanced Layout is disabled in Theme Options > WooCommerce > Cart/Checkout Layout?
Kind Regards,
8theme team
Hello, Alessandro,
Thank you for your response.
From the error, you can see that country_code is needed, and when Storefront is activated there are next fields available https://prnt.sc/OFWNXEapJZyd , but with XStore – https://prnt.sc/y6fm3640cYVj How you disable the country from checkout? Please enable it back and check paypal payments after that.
Kind Regards,
8theme team
Hello, Alessandro,
Thank you for your response.
Please check the video in the private content area, that shows the redirect so we can’t log in.
Kind Regards,
8theme team
Hello, Ammarzo,
Thank you for choosing XStore as your WooCommerce WordPress theme.
1/ Please try to add the next code in child-theme/functions.php:
add_filter('etheme_sticky_add_to_cart_buy_now_hide_mobile', '__return_false');
2/ Try to add the next code in Theme Options > Theme custom CSS:
footer .elementor-social-icon {
display: inline-flex;
align-items: center;
justify-content: center;
text-align: center;
}
Kind Regards,
8theme team
Hello, Ammarzo,
Thank you for contacting us and for using XStore.
1/ We can’t log in. Please check the credentials.
2/ Theme Options > WooCommerce > Shop > Shop page layout > Masonry > Off.
3/ Do you want 1 product per row on the Shop page for mobile?
Kind Regards,
8theme team