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Forum Replies Created

Viewing 30 posts - 15,091 through 15,120 (of 68,227 total)

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Rose Tyler

Support staff

August 20, 2023 at 10:32

Hello, Mirek,

We are glad that you sorted it out.
Please read next articles also – https://woocommerce.com/document/fixing-blurry-product-images/ https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

Kind Regards,
8theme team

#365017 Copied In reply to: Poor product photo quality in the product grid

Rose Tyler

Support staff

August 20, 2023 at 10:30

Hello, Melad,

We apologize for the delay in responding. Our response time may vary depending on the volume of requests and is typically within 24 hours Monday-Friday and up to 48 hours on weekends. However, it is usually faster than that.

We can’t check your Shop page – https://prnt.sc/f4SpNZHh5FHf Please check it.
403 Forbidden error says that we don’t have permissions on your server for this request. Contact your host provider for help in this situation.

Also, could you provide temporary wp-admin access?
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#365016 Copied In reply to: pricing keeps loading please check it whats going on after clicking on load more button
Rose Tyler

Support staff

August 20, 2023 at 10:26
Hello, @coffeedog,

Thank you for contacting us and for using XStore.

The next custom CSS code can be used:

.woocommerce [packetery-renderer="after-rate"] .packeta-widget-button button { color: red; font-size: 11px; padding: 5px; border-radius: 5px; font-weight: 600; text-transform: none; }

Kind Regards,
8theme team
#365015 Copied In reply to: men in the code somewhere to change the color of only this one button
Rose Tyler

Support staff

August 20, 2023 at 10:24

Hello, Christopher Magdy,

Does this new problem persist with our theme activated only or with Storefront theme too?
We ask you to check it because such a problem can be unrelated to the theme.

Kind Regards,
8theme team

#365014 Copied In reply to: Payment integration error after the last update

Rose Tyler

Support staff

August 20, 2023 at 10:22

Hello, Stefan,

Thank you for contacting us and for using XStore.

Please rename https://prnt.sc/-4S01O5qEGs7 file to xstore-core-nl_NL.po and https://prnt.sc/TJ49aiJfmJM_ to xstore-nl_NL.po via FTP , and let us know once it will be done.

Kind Regards,
8theme team

#365013 Copied In reply to: Translation not working with GlotPress po files

Rose Tyler

Support staff

August 20, 2023 at 09:35

Hello, Theo,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We will try to explain so you can do it by yourself next time:
You need to change Type for Color attribute from “Select” https://prnt.sc/IRnh2le5gfp- to > https://gyazo.com/8a4e109f8e498c672dcbc38baa4324fa , once you select the desired type https://prnt.sc/dl02VYO4C2WU , please go to https://prnt.sc/8fDtLIB1EzPL > edit colors https://prnt.sc/sULoc-bol0C4

Or https://prnt.sc/mx-V__O7D-B_ > https://prnt.sc/BqrXelOgz9_K

Please repeat every step by our screenshot and let us know if it is clear now.

Kind Regards,
8theme team

#365011 Copied In reply to: Issues While Working on the Xstore Theme:

Rose Tyler

Support staff

August 20, 2023 at 09:27

Hello, Rafael,

Thank you for contacting us and for using XStore.

Please go to Header builder > change color – https://prnt.sc/mCDfQ8VAdlnN
Edit slider via Slider Revolution plugin – https://prnt.sc/_4cWaMj0hFUN

We hope this information is helpful.

Kind Regards,
8theme team

#365010 Copied In reply to: Customization in theme color not working

Rose Tyler

Support staff

August 20, 2023 at 09:06

Hello, Sam,

Thank you for contacting us and for using XStore.

Please change the Logo element as suggested here – https://www.8theme.com/topic/logo-image-is-blurry/#post-265370
or provide temporary wp-admin access, so we can do this for you and provide with a video example.

Kind Regards,
8theme team

Please contact administrator
for this information.

#365006 Copied In reply to: Problem with logo in header web version.

Rose Tyler

Support staff

August 20, 2023 at 08:58

Hello,

You’re welcome!

Kind Regards,
8theme team

#365005 Copied In reply to: Header Issues when changing mobile one it changes the desktop one.

Rose Tyler

Support staff

August 20, 2023 at 08:25

Hello, Farhad,

Thank you for contacting us and for using XStore.

The problem is caused by a cache from WP Rocket, once we disable the plugin all is fine.

Kind Regards,
8theme team

#365004 Copied In reply to: Borders showing on the Top header even when is disabled
Rose Tyler

Support staff

August 20, 2023 at 07:52
Hello, Trendy,

Thank you for your response.

We can’t check your site – https://prnt.sc/Ni2l9_N0nUmm
Please try the next custom CSS code:

.post-type-archive-product .content-page, .tax-product_cat .content-page { margin-top: 30px !important; }

Kind Regards,
8theme team
#365003 Copied In reply to: Problem with static block in Header!!!!!
Rose Tyler

Support staff

August 20, 2023 at 07:47

Hello, Thehawkman,

Yes, you can.
Please provide us with temporary wp-admin access, we need to check your setting to give further advice.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#365002 Copied In reply to: How to install the theme wihout the demo content?

Rose Tyler

Support staff

August 20, 2023 at 07:45

Hello, Filiphdan,

Thank you for your response.

The problem is caused by this custom CSS code:
https://gyazo.com/44ba7e73ceaa9435a8eccf3b27a02fdb
You need to find where you added this code and remove it or change it.

We hope this information is helpful.

Kind Regards,
8theme team

#365001 Copied In reply to: Doing a refresh to the webshop, having problems setting new header

Rose Tyler

Support staff

August 20, 2023 at 05:47

Hello,

Thank you for contacting us and for using XStore.

If you want to create a multilanguage site you need a special plugin for these purposes https://colorlib.com/wp/wordpress-multilingual-plugins/ Support of the plugin should guide you. The plugin will give a language switcher widget also.
WPML is paid, https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

Kind Regards,
8theme team

#364997 Copied In reply to: How can we add languages and put a section to choose them?

Rose Tyler

Support staff

August 20, 2023 at 05:42

Hello,

Thank you for contacting us and for using XStore.

We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

Kind Regards,
8theme team

#364996 Copied In reply to: Header Issues when changing mobile one it changes the desktop one.

Rose Tyler

Support staff

August 19, 2023 at 09:36

Hello, Trendy,

Thank you for your response.

Please check the video in the Private Content area.

When the LiteSpeed plugin is disabled, there is no problem. We would recommend you check settings of the cache plugin to find out which exactly causes the problem or contact the support team of the plugin directly.

We hope this information is helpful.

Kind Regards,
8theme team

Please contact administrator
for this information.

#364977 Copied In reply to: Problem with static block in Header!!!!!

Rose Tyler

Support staff

August 19, 2023 at 07:57

Hello, Gopal Ram,

Please provide FTP access.
In case we use file manager and any fatal error appears during the work we’ll be blocked and the site will be down. We need FTP. We would not ask for FTP if we could use File Manager, you need to understand that.
We need FTP access to your wp-content folder at least.

Kind Regards,
8theme team

#364973 Copied In reply to: Payment Issue with AMP version. shows sorry this order is invalid and cannot be paid for

Rose Tyler

Support staff

August 18, 2023 at 19:00

Hello, Theo,

We’ve updated the theme for you.

Best Regards,
8Theme’s Team

#364963 Copied In reply to: How to Change Categories Section From The Top Header Search
Rose Tyler

Support staff

August 18, 2023 at 17:46
Hello, Farhad,

Thank you for contacting us and for using XStore.

Please try to use the next custom CSS code:

.single-product table .single-product th:last-child, table td:last-child { text-align: start; } .single-product table tr:first-child td, .single-product table td:last-child { padding-left: 0px; }

Best Regards,
8Theme’s Team
#364959 Copied In reply to: Issues with creating or copying tables in text block editor.
Rose Tyler

Support staff

August 18, 2023 at 17:22

Hello, Filiphdan,

Thank you for contacting us and for using XStore.

We can’t check your site, there is sign in popup – https://prnt.sc/h0D4P1_iNdiC

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Try to disable header overlap via Theme options > Hader Builder > Header Overlap & Transparent.

Kind Regards,
8theme team

#364957 Copied In reply to: Doing a refresh to the webshop, having problems setting new header

Rose Tyler

Support staff

August 18, 2023 at 17:03

Hello, Atip,

Thank you for contacting us and for using XStore.

Theme Options > Styling > Main Color.

Kind Regards,
8theme team

#364956 Copied In reply to: Styling of portfolio widget in elementor

Rose Tyler

Support staff

August 18, 2023 at 17:00

Hello, Gopal Ram,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.
The delay in answering is possible due to the weekend and the number of requests in the queue.

Kind Regards,
8theme team

#364955 Copied In reply to: Payment Issue with AMP version. shows sorry this order is invalid and cannot be paid for

Rose Tyler

Support staff

August 18, 2023 at 16:57

Hello,

Thank you for getting in touch with us.

1/ Theme Options > Typography;
2/ Elementor has global settings for Typography https://elementor.com/help/how-do-i-set-global-fonts-and-colors/ and every element also.
If you edit demo content, you will need to change the font size for elements one by one. In case you create content from scratch, the global settings will be applied.

Kind Regards,
8theme team

#364953 Copied In reply to: Is there anyway to edit the size of the text?

Rose Tyler

Support staff

August 18, 2023 at 16:38

Hello, Chaos Absolute LLP,

Thank you for your response.

Please download the mentioned class-cei-core.php file on your computer, to not lost, and replace the current file on the site with the next – https://we.tl/t-PXPF6h7M5V (et-core-plugin\packages\customizer-export-import\classes folder).
Let us know if it solves the problem.

Kind Regards,
8theme team

#364952 Copied In reply to: There is a vunerablilty found on my website that was scanned and repoted by Virusdie

Rose Tyler

Support staff

August 18, 2023 at 16:35

Hello, Farhad,

You’re welcome!

Kind Regards,
8theme team

#364950 Copied In reply to: Massive Panel Window is not showing correctly

Rose Tyler

Support staff

August 18, 2023 at 16:34

Hello, @eulice,

Thank you for contacting us and for using XStore.

Please read our documentation – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#364949 Copied In reply to: SubMenu font color and background not able to change

Rose Tyler

Support staff

August 18, 2023 at 15:22

Hello, Vedad07,

Thank you for contacting us and for using XStore.

Elementor and our theme use scripts to apply styles, so it takes some time while necessary scripts are loaded. You can enable the site preloader via Theme Options to hide that effect or try to speed up the scripts loading using a cache plugin https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , and improve server speed settings.

Kind Regards,
8theme team

#364945 Copied In reply to: Static blocks from elementor taking time to load

Rose Tyler

Support staff

August 18, 2023 at 15:20

Hello, @Gulsher Ali,

Thank you for contacting us and for using XStore.

Please submit new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Theme Options > WooCommerce > Shop elements > Product Badges > Show Label, Percentage > On, add the desired Label Text.

Best Regards,
8Theme’s Team

#364944 Copied In reply to: How to enable frequently bought together feature?
Rose Tyler

Support staff

August 18, 2023 at 15:17
Hello,

Thank you for contacting us and for using XStore.

Please try to use the next custom CSS code:

body .single-product-builder form.cart, body .single-product-builder form.cart .woocommerce-variation-add-to-cart { flex-direction: row !important; } .single-product-builder .et_product-block form.cart .quantity-wrapper:before { display: none; } body .single-product-builder .et_product-block .quantity-select, body .single-product-builder .et_product-block .quantity-select select, body .single-product-builder .et_product-block .single_add_to_cart_button { min-width: unset; margin: 0; } body .single-product-builder .et_product-block .cart .quantity { margin: 0 var(--single-add-to-cart-button-spacing, 15px) 0 0; }

Kind Regards,
8theme team
#364943 Copied In reply to: Quantity buttons on mobile not on the right place
Rose Tyler

Support staff

August 18, 2023 at 15:09

Hello,

You’re welcome!

Kind Regards,
8theme team

#364940 Copied In reply to: Hiding by default HTML Block on a mobile
← 1 2 3 … 503 504 505 … 2,273 2,274 2,275 →

Viewing 15,120 results - 15,091 through 15,120 (of 68,227 total)

Viewing 30 posts - 15,091 through 15,120 (of 68,227 total)

← 1 2 3 … 503 504 505 … 2,273 2,274 2,275 →

Forum Replies Created

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