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Doing a refresh to the webshop, having problems setting new header

This topic has 10 replies, 2 voices, and was last updated 8 months, 2 weeks ago ago by filiphdan

filiphdan

Participant

August 18, 2023 at 16:59

Hello,

I am doing a refresh to ou webshop, and i am having problems setting up new headers, every time i try to change the header it ocupies the space of whatever component it is below it, has you can see here:

https://prnt.sc/5gA-OZBJqqSh

What am i doing wrong?

Thank you!

Please, contact administrator
for this information.

#364954 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0

9 Answers

Rose Tyler

Support staff

August 18, 2023 at 17:22

Hello, Filiphdan,

Thank you for contacting us and for using XStore.

We can’t check your site, there is sign in popup – https://prnt.sc/h0D4P1_iNdiC

Please read this article – https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page

Try to disable header overlap via Theme options > Hader Builder > Header Overlap & Transparent.

Kind Regards,
8theme team

#364957 Copied

filiphdan

Participant

August 18, 2023 at 17:51

Hello,

Header overlap was already disabled, i sended the data in the previous post so you could login at the site, but you can also use this to check it (Pass the popup):

jardimdapini

*mU}mHC,9%K@

Thank you!

#364960 Copied

Rose Tyler

Support staff

August 20, 2023 at 07:45

Hello, Filiphdan,

Thank you for your response.

The problem is caused by this custom CSS code:
https://gyazo.com/44ba7e73ceaa9435a8eccf3b27a02fdb
You need to find where you added this code and remove it or change it.

We hope this information is helpful.

Kind Regards,
8theme team

#365001 Copied

filiphdan

Participant

August 20, 2023 at 10:38

Hello,

If that code is only relevant for the header could you remove it please, or let me know were i can remove it.

Thank you!

#365021 Copied

filiphdan

Participant

August 20, 2023 at 11:11

Its on the staging site: https://staging.jardimdapini.pt/

Not the live one please.

#365033 Copied

Rose Tyler

Support staff

August 20, 2023 at 12:27

Hello, Filiphdan,

Thank you for your response.

Unfortunately, we can’t remove the code for you, because we did not add that code. You or someone who has access added the custom code, so not you need to find where it was added by yourself. Sorry, but we can’t be responsible for 3rd party code.

Kind Regards,
8theme team

Please contact administrator
for this information.

#365041 Copied

filiphdan

Participant

August 20, 2023 at 15:48

Hello,

I am not sayin you are responsable for the code, this is only a staging site, i just asked were i could change it, you found it so you know were it is, i think it could have been a simple answer like , the code is here and you can change it back to how it was like this:

Simple i think…

#365053 Copied

Rose Tyler

Support staff

August 20, 2023 at 16:00

Hello, Filiphdan,

Thank you for your response.

Have you checked the Private Content? Please do this, because you will find a screenshot from your site of how to find the code you added.
We write the answer like that, so other customers that read it know that we are not responsible for 3rd-party code, we did not write that you are saying that we are responsable for the code. It is a bit complicated now, because of a misunderstanding, but the solution for you is still in the Private Content area (URL of your Home page is visible there, so we added it into the Private area).
We hope it is clear now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Please contact administrator
for this information.

#365056 Copied

filiphdan

Participant

August 20, 2023 at 17:50

I did not checked private content, i thougth your answer was strange because it was a simple question 🙂

Anyway thanks for the help with this!

#365060 Copied
Tagged: refresh webshop, webshop redesign, woocommerce header issues, woocommerce improvement, woocommerce troubleshooting, wordpress header settings, wordpress themes update
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Doing a refresh to the webshop, having problems setting new header

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