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Payment Issue with AMP version. shows sorry this order is invalid and cannot be paid for

This topic has 10 replies, 2 voices, and was last updated 8 months, 2 weeks ago ago by Rose Tyler

Gopal Ram

Participant

August 18, 2023 at 08:42

I am Getting an error only with the amp version which showing “sorry this order is invalid and cannot be paid for”. For desktop and non amp version it working good. Can Someone please help. Our orders are getting failed

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for this information.

#364876 Copied Theme version: 9.1.13 WooCommerce version: Latest

9 Answers

Rose Tyler

Support staff

August 18, 2023 at 09:10

Hello, Gopal Ram,

Thank you for getting in touch with us.

XStore AMP is a plugin released to help to improve the mobile browsing experience. It is created to render the page faster by loading pages with minimal HTML, Javascript and styles, so it can’t be compatible with all existing 3rd party plugins and some complicated functionality just can’t work there.
Unfortunately, we can’t guarantee that AMP can work with all payments.
In this case, we would recommend you to disable the AMP plugin.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#364881 Copied

Gopal Ram

Participant

August 18, 2023 at 10:38

I was expecting the same answer because I have read other replies from the support team, Instead of fixing the problem you are giving the same robotic repeated answer. if it is the problem why it was not solved?, Can Someone check what is the exact problem? and how can i Share the screenshots

#364892 Copied

Rose Tyler

Support staff

August 18, 2023 at 12:54

Hello, Gopal Ram,

We appreciate your prompt response.

Compatibility with all payment methods can’t be added because the AMP is a very specific plugin, but we can check what can be done to help you.
Please provide us with temporary wp-admin and FTP access (Private Content) to the site with the problem, it can be a staging site.

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

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for this information.

#364915 Copied

Gopal Ram

Participant

August 18, 2023 at 15:12

Error Link https://we.tl/t-G5TX6aAyPJ

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for this information.

#364941 Copied

Rose Tyler

Support staff

August 18, 2023 at 17:00

Hello, Gopal Ram,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.
The delay in answering is possible due to the weekend and the number of requests in the queue.

Kind Regards,
8theme team

#364955 Copied

Rose Tyler

Support staff

August 19, 2023 at 07:57

Hello, Gopal Ram,

Please provide FTP access.
In case we use file manager and any fatal error appears during the work we’ll be blocked and the site will be down. We need FTP. We would not ask for FTP if we could use File Manager, you need to understand that.
We need FTP access to your wp-content folder at least.

Kind Regards,
8theme team

#364973 Copied

Gopal Ram

Participant

August 20, 2023 at 20:07

Hi I did not get any response from you.

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for this information.

#365061 Copied

Gopal Ram

Participant

August 20, 2023 at 20:09

if you are not capable please let me know, so I can go for another theme. .

#365062 Copied

Rose Tyler

Support staff

August 21, 2023 at 08:13

Hello, Gopal Ram,

We kindly request FTP access to ensure the smooth operation of your website. In the event that any critical issues arise while using the file manager, it could potentially lead to interruptions in your website’s functionality. Having FTP access allows us to promptly address such situations and prevent downtime.

Please understand that our intention is not to inconvenience you, but rather to ensure the stability and reliability of your site. Providing us with FTP access, specifically to the wp-content folder, will enable us to effectively manage and troubleshoot any issues that may arise.

Thank you for your understanding.

Best regards,
The 8theme Team

Please contact administrator
for this information.

#365087 Copied
Tagged: amp payment issue, amp woocommerce templates issue, invalid woocommerce order, troubleshoot amp payment error, woocommerce amp error, wordpress amp payment problem
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