Hello, Valeri,

Thank you for contacting us and for using XStore.

Please watch this video – https://youtu.be/dedHEO443nE

Try to disable all 3rd party plugins, maybe one of them is the reason for the problem with Elementor for static blocks.

If this doesn’t help, please provide temporary wp-admin access, so we can check your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Gopal Ram,

We kindly request FTP access to ensure the smooth operation of your website. In the event that any critical issues arise while using the file manager, it could potentially lead to interruptions in your website’s functionality. Having FTP access allows us to promptly address such situations and prevent downtime.

Please understand that our intention is not to inconvenience you, but rather to ensure the stability and reliability of your site. Providing us with FTP access, specifically to the wp-content folder, will enable us to effectively manage and troubleshoot any issues that may arise.

Thank you for your understanding.

Best regards,
The 8theme Team

Hello, @eulice,

Thank you for contacting us and for using XStore.

If you want to use the custom font for the Revolution slider follow the slider documentation https://www.sliderrevolution.com/faq/use-your-own-fonts/

Kind Regards,
8theme team

Hello, @coffeedog,

Thank you for contacting us and for using XStore.

Your screenshot can’t be opened. Please provide a new one.
Also, describe your request in more detail, please.

Kind Regards,
8theme team

Hello, Kitikole,

Thank you for contacting us and for using XStore.

1/ We updated the theme and XStore Core plugin on your site.

2/ “when I place order I see Exquisite Goods Subject Name, So I need to help me to it to my name TRUST PVT LTD.” – please record a video of the problem and describe your request in more detail.
Also, please check how it works when the default WooCommerce theme – Storefront is activated on the site.

Kind Regards,
8theme team

Hello, Filiphdan,

Thank you for your response.

Have you checked the Private Content? Please do this, because you will find a screenshot from your site of how to find the code you added.
We write the answer like that, so other customers that read it know that we are not responsible for 3rd-party code, we did not write that you are saying that we are responsable for the code. It is a bit complicated now, because of a misunderstanding, but the solution for you is still in the Private Content area (URL of your Home page is visible there, so we added it into the Private area).
We hope it is clear now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Cherrycoding,

Thank you for your response.

1/ What exactly rows do you want to set full width? Please provide some screenshots for a better understanding of the desired result.

Here is an example for row created using Elementor – https://prnt.sc/hxXUpei2aioh

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

2/ Please describe the problem in more detail and record a video for better understanding.

If you mean default WooCommerce tabs, the Description tab content only can be directly edited by Elementor from the product editor.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @coffeedog,

Please add the code in Theme Options > Theme custom CSS > Global.
You can write it with comments to know what the code does, for example: https://prnt.sc/fZlENv6kMm8D
/* styles for packeta button on checkout page */ – or any text you want to write.

Kind Regards,
8theme team

Hello, @fonebuzz,

Thank you for contacting us and for using XStore.

Please try to disable static block cache via Theme options > Speed Optimization, then go to Elementor > Tools > Regenerate CSS & Data.

Kind Regards,
8theme team

Hello, Filiphdan,

Thank you for your response.

Unfortunately, we can’t remove the code for you, because we did not add that code. You or someone who has access added the custom code, so not you need to find where it was added by yourself. Sorry, but we can’t be responsible for 3rd party code.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Please edit the next custom CSS code – https://prnt.sc/EiaXHBLCp11C

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, Sam,

Thank you for your response.

Private Content

Kind Regards,
8theme team

Hello, Martin,

Thank you for contacting us and for using XStore.

Please try the next custom CSS code:

.et-off-canvas.et_b_header-account input#rememberme+span {
    text-overflow: unset !important;
    max-width: 150px !important;
}

Kind Regards,
8theme team

Hello, Aniwalunj,

Thank you for your response.

Private Content

Kind Regards,
8theme team

Hello, Aniwalunj,

Thank you for getting in touch with us.

1/ Please try to temporarily activate Storefront (default WooCommerce theme) and check the problem after that.

2/ We can’t log in. Could you disable jetpack plugin and any other restrictions?

Kind Regards,
8theme team