Hello, @coffeedog,

Thank you for contacting us and for using XStore.

Please try to add the next code in Theme Options > Theme custom CSS:

footer .elementor-social-icon {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    text-align: center;
}

Kind Regards,
8theme team

Hello @Arbadev,

Thank you for getting in touch with us.

You can do the next – https://prnt.sc/ypx4IZFzoSLt
OR
Settings > Permalinks > Product permalinks > Custom base > change /shop/%product_cat%/ to /product/

We hope this information is helpful.

Kind Regards,
8theme team

Hello,

Thank you for your response, but please do not skip the articles we mentioned.
Please read this article first https://www.8theme.com/documentation/xstore/woocommerce/product-images/ This will help you, because it explains where the width for product images is set for Shop and single product pages.

Tour images are 700px for Shop and 1000px for single product page – https://prnt.sc/E8Ccw21IYAZY Please change it and regenerate thumbnails, as was mentioned.

Kind Regards,
8theme team

Hello, AnimalShop,

Thank you for contacting us and for using XStore.

Edit page using Elementor > settings of section/column/element > Style or Advanced tab > you will find Background settings.

Kind Regards,
8theme team

Hello, Ram,

Thank you for contacting us and for using XStore.

You can find the error text in WooCommerce > Status > Logs.
“2023-08-18T09:25:28+00:00 CRITICAL Allowed memory size of 536870912 bytes exhausted (tried to allocate 368431200 bytes)…” – you need to contact your hosting provider and ask to fix it.

Kind Regards,
8theme team

Hello, Gopal Ram,

We appreciate your prompt response.

Compatibility with all payment methods can’t be added because the AMP is a very specific plugin, but we can check what can be done to help you.
Please provide us with temporary wp-admin and FTP access (Private Content) to the site with the problem, it can be a staging site.

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Tingytongy,

It is normal behavior because parent and child themes have their own settings in theme options. Please check only add-to-cart behavior.
If the problem persists with the child theme only, it means there is something in the child theme that causes it.

Kind Regards,
8theme team

Hello, @GTP,

You’re welcome!

Best Regards,
8Theme’s Team.

Hello, @GTP,

Thank you for contacting us and for using XStore.

Kindly review our configurations under Theme Options > GDPR and Cookies. We believe they may be suitable for your needs.

Best Regards,
8Theme’s Team

Hello, Chaos Absolute LLP,

If you can’t provide the standard wp-admin and FTP access, let’s come back to your problem, because it is possible that it is independent of our theme.
We asked you 2 times, to describe the problem in more detail, but did not get answer.
Please specify the exact problem? Could you provide a description of the issue?
Create screenshots and videos, upload them on https://wetransfer.com/, and provide us with the URL.
As for the scanner, I understand that it is a paid service. Therefore, we request that you provide us with as much information as possible or access to this testing, and we will review the issues that this scanner has identified.

Kind Regards,
8theme team

Hello, Finleydesign,

Thank you for contacting us and for using XStore.

Please read the documentation of WordPress for Multisite setup first. Also, this article can be helpful – https://www.wpbeginner.com/wp-tutorials/how-to-install-and-setup-wordpress-multisite-network/
Our theme doesn’t have restrictions for this, so it should work exactly the same as with any other WP theme. Because of this, there is no additional documentation from our side.
Also, please check this topic – https://www.8theme.com/topic/wp-multisite-and-child-themes-for-subdomains/ and watch – https://www.youtube.com/watch?v=YXbYY4ejsro&ab_channel=KibiOne

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Gopal Ram,

Thank you for getting in touch with us.

XStore AMP is a plugin released to help to improve the mobile browsing experience. It is created to render the page faster by loading pages with minimal HTML, Javascript and styles, so it can’t be compatible with all existing 3rd party plugins and some complicated functionality just can’t work there.
Unfortunately, we can’t guarantee that AMP can work with all payments.
In this case, we would recommend you to disable the AMP plugin.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Farhad,

Thank you for getting in touch with us.

Yes, please keep it – we have provided a filter for such instances and we do not see the need to add such emails from different plugins globally into theme files. This is because anyone who needs to use our email builder for their custom emails can add a similar filter to their child theme/custom snippets.

Kind Regards,
8theme team

Hello, Wade Yang,

Thank you for contacting us and for using XStore.

Could you provide temporary wp-admin access, so we can take a closer look at your settings?

Kind Regards,
8theme team

Hello, Farhad,

Thank you for your response.

We’ve removed borders in the header by re-saving Theme Options > Header builder settings.

We asked you to temporarily disable plugins to find out if the problem is caused by one of the 3rd-party plugins. We are not developers of Massive plugin, but we want to help you.

Here is the reason for the problem – https://prnt.sc/VZg0ke2-wWL- Once we disable eBay Integration for Woocommerce plugin Presets preview works fine https://prnt.sc/0-f1ImrVstND You can disable eBay plugin when you work with Massive , or contact support of eBay Integration for Woocommerce plugin with a request to fix this problem.

Kind Regards,
8theme team