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Borders showing on the Top header even when is disabled

This topic has 4 replies, 2 voices, and was last updated 8 months, 2 weeks ago ago by Rose Tyler

Farhad

Participant

August 19, 2023 at 17:08

Hi
I had another ticket opened for this issue and thought it was resolved. But the borders are shown when a not-logged-in user opens the website.

https://prnt.sc/mUDAYNxP43X2

The same is on the mobile version.
Thanks for your help!

Please, contact administrator
for this information.

#364990 Copied Theme version: 9.1.13

3 Answers

Rose Tyler

Support staff

August 20, 2023 at 08:25

Hello, Farhad,

Thank you for contacting us and for using XStore.

The problem is caused by a cache from WP Rocket, once we disable the plugin all is fine.

Kind Regards,
8theme team

#365004 Copied

Farhad

Participant

August 20, 2023 at 20:40

Thanks, Rose!
So this is a compatibility issue between WPRocket and 8Theme?
Do I need to contact them about it, or will you come up with a fix soon? I’m using the free version of their plugin.

#365064 Copied

Rose Tyler

Support staff

August 20, 2023 at 20:52

Hello, Farhad,

It is not compatibilyty issue (other our users and we, on our demos, use the Rocket plugin without this problem). In your case, the plugin cached particular state with borders in the header, so when cache is disabled all is fine. You need to find out how to clear that cache or contact authors of the Roket plugin about this.

We hope this information is helpful.

Kind Regards,
8theme team

#365065 Copied
Tagged: disable header borders, fix woocommerce borders, top header borders, woocommerce header issues, wordpress header solutions, wordpress woocommerce templates
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The issue related to '‘Borders showing on the Top header even when is disabled’' has been successfully resolved, and the topic is now closed for further responses

Borders showing on the Top header even when is disabled

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