Hello, @coffeedog,

Thank you for your response.

1/ You may use our element for Email builder -> WC Hook ( https://prnt.sc/26tle5p ) and select one of the actions from its list -> https://prnt.sc/26tleju . If your plugin adds its actions for one of those then it will work for you, otherwise, you may contact the plugin to get the correct code to add as an action for such hooks we have.

2/ In case the 1st solution does not work for you please, provide us the name of plugin that adds such info to your emails. (Also it would be good if you could provide us FTP access to your web-site for checking it deeply from code side)

Otherwise, please, contact the plugin support and ask them if they can give you some code to make it work as you want. You should know that we don’t provide support for 3rd-party plugins, and we already gave suggestions, as you may find above.

Thanks for understanding our position.

Kind Regards,
8theme team

Hello, Enderkadir,

“Will it be fixed if I disable my plugins?” – please do the test to find it out.
“Let’s say it’s fixed, will the add-ons remain passive?” – if you disable all 3rd-party plugins and it helped, enable plugins one by one to find out which exactly causes the problem, then check the settings of that particular plugin.

Please note that we as theme authors can help with questions related to our theme only.

Kind Regards,
8theme team

Hello, Enderkadir,

Thank you for your response.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

Hello, Enderkadir,

Thank you for your response.

Please provide correct temporary wp-admin access.

Kind Regards,
8theme team

Hello, Aniwalunj,

Please provide us with FTP access, we will check the situation more deeply. To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Moshe,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.

We can’t log in. Please check the credentials.

Kind Regards,
8theme team

Hello, Moshe,

Thank you for contacting us and for using XStore.

Please provide URL of your product with the video and temporary wp-admin access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, @filiphdan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please try to use our Banner element – https://xstore.8theme.com/elementor/demos/minimal-fashion02/banner-element/

Kind Regards,
8theme team

Hello, Yash1n,

Thank you for your response.

Private Content

Kind Regards,
8theme team

Hello, Aniwalunj,

Thank you for your response.

Could you, please change the text of the rating in this case – https://prnt.sc/y0DQJotCiSzz ?

Kind Regards,
8theme team

Hello, Enderkadir,

Please click on XStore Studio icon at the bottom of the page, read more –
https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Kind Regards,
8theme team

Hello, Aniwalunj,

We’ve checked your site from mobile and it works fine – https://prnt.sc/5-nHV1_FYfxc
Please clear cache of your mobile browser and check one more time, try to check from another device or browser.

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

1/ Theme Options > Styling > Alerts

2/ https://prnt.sc/XvywdiFbBqH9

3/ The next custom CSS code can be used:

.et-mini-content .menu li a {
    text-transform: none;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Aniwalunj,

Thank you for contacting us and for using XStore.

Please clear cache and check now.

If you want to use XStore AMP plugin, please read this article – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Kind Regards,
8theme team

Hello, @Tal,

Thank you for your response.

Please use the next custom CSS code:

.empty-category-block {
    width: 100%;
}

Kind Regards,
8theme team