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The brand filter not showing All Brands in Shop Filter

This topic has 10 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Rose Tyler

Olga777

Participant

August 20, 2023 at 17:08

We have noticed that Shop Filter widget (8theme – Filter Products by Brands) is NOT working as before since recent theme releases: It only displays a Few Brands and NOT All the Brands. It happens on shop page and categories pages respectfully.
I have read all previously submitted topic, and I understood that this issue supposed to be resolved in the recent theme release, but it does NOT work for us.
This is critical issue, please help!

Staging Site Shop page: https://staging-funfashion.kinsta.cloud/shop/
displays some brands, but not all (e.g. Desigual, Free People, etc are missing) – attaching the screenshot
and Product Category page ACCESSORIES Filter by Brand (only displays 5 brands, and many brands are missing (e.g. Ayala Bar, etc) – screenshot attached
Please let us know if you need more details, Thank you so much!

#365059 Copied Theme version: 9.1.13 WooCommerce version: 8.0.2

9 Answers
Andrew Mitchell

Support staff

August 20, 2023 at 20:38
Hello, Olga777,

In order to rectify the issue, we kindly request you to add the provided code to the functions.php file of the child theme.
```
add_filter( 'etheme_widget_product_brands_cache', '__return_false');
add_filter( 'etheme_widget_product_categories_cache', '__return_false');
```
Best Regards,
Team 8Theme
#365063 Copied
Olga777

Participant

August 20, 2023 at 20:58

Hi Andrew,

Thank you for a quick reply. We are not actively using any child theme. Could you kindly add the required code to the functions.php and provide us with the edited file? Or give us the step by step instructions on how to do this ourselves.

Thank you in advance.

#365066 Copied

Rose Tyler

Support staff

August 21, 2023 at 05:51

Hello, Olga777,

Thank you for your response.

Do you mean the child theme is not installed on your site?

You need to install and activate the child theme on the site, it can be downloaded from this page – https://www.8theme.com/downloads
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Best Regards,
Team 8Theme

#365076 Copied

Olga777

Participant

August 21, 2023 at 14:45

Thank you, Rose, for the guide on how to install/activate the Child theme. I will try that, although it seems a bit complicated… and I’m afraid I might get into more problems…
However, how do I still fix the problem originally reported? Where and how do I add the required additional code in the functions.php file to fix the original issue? Could you kindly help with this?
Thank you!

#365163 Copied

Rose Tyler

Support staff

August 21, 2023 at 14:59

Hello, Olga777,

Thank you for your response.

The code we provided you https://prnt.sc/ypboXETQJ3Wh should be added to the functions.php file of the child theme. Please edit the file via FTP.

Best Regards,
Team 8Theme

#365166 Copied

Olga777

Participant

August 21, 2023 at 15:14

Can it be added to the Theme functions.php (not Child theme)? And where this code needed to be inserted in the file? Any place?
Thank you in advance

#365168 Copied

Andrew Mitchell

Support staff

August 21, 2023 at 16:50

Hello, Olga777,

Yes, you can add the code to the functions.php of the parent theme (not Child theme), but after each theme update, you will need to re-add code.

The best place for the code would be at the end of the code.

Child theme – https://prnt.sc/D_yja1J6ICmL
Parent theme – https://prnt.sc/qwfv96mSUg6O

Best Regards,
8Theme’s Team

#365179 Copied

Olga777

Participant

August 21, 2023 at 20:49

Thank you! We will try this. Much appreciated.

#365188 Copied

Rose Tyler

Support staff

August 22, 2023 at 10:26

Hello, Olga777,

You’re welcome!

Best Regards,
8Theme’s Team

#365224 Copied
Tagged: all brands not displaying, brand filter issues, shop filter troubleshooting, woocommerce brand filter fix, wordpress shop filter solution, wordpress woocommerce themes
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