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Viewing 30 posts - 14,881 through 14,910 (of 68,227 total)

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Rose Tyler

Support staff

August 25, 2023 at 08:13

Hello, @GTP,

Thank you for contacting us and for using XStore.

In case you are using Elementor on the site, please read this article – https://elementor.com/help/section-background-video-options/ , for WPBakery it will be – https://wpbakery.com/video-academy/full-height-row-and-video-background/

We hope this information is helpful.

Kind Regards,
8theme team

#365632 Copied In reply to: How to add moving motion effects on top section?

Rose Tyler

Support staff

August 25, 2023 at 08:11

Hello, @GTP,

We appreciate your prompt response.

Yes, the transparent header with the overlap effect from Header Builder will work independently of the page content created using the page editor.

The Slider Revolution plugin was used on the demo.
Every additional plugin slows down the site a bit, but if you decide to activate Slider Revolution, please download evolution-sliders-from-XStore-Demos from this page https://www.8theme.com/downloads , inside the archive you will find folders for our demos with sliders inside that can be imported on your site and modified according to your needs.

We hope this information is helpful.

Kind Regards,
8theme team

#365631 Copied In reply to: How to make bottom header and next section join?

Rose Tyler

Support staff

August 25, 2023 at 08:06

Hello, Matias Urquiza,

Thank you for contacting us and for using XStore.

Please clear cache and check now.

Kind Regards,
8theme team

#365629 Copied In reply to: I’m experiencing compatibility issues between Elementor and XStore.

Rose Tyler

Support staff

August 25, 2023 at 08:02

Hello, Liva,

By default mega menu is centered on the menu item that you hover over. There is no option to change it in our theme, unfortunately.

Should you have any other inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance

Kind Regards,
8theme team

#365628 Copied In reply to: Positioning Mega Menu To The Center of The Website
Rose Tyler

Support staff

August 25, 2023 at 08:01
Hello, Liva,

Thank you for contacting us and for using XStore.

Please try to use the next custom CSS code:

.woocommerce-cart .coupon .btn { width: auto; padding: 10px; }

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team
#365627 Copied In reply to: Having Issues On Cart Page
Rose Tyler

Support staff

August 25, 2023 at 07:47

Hello, Punto Equipos,

Thank you for contacting us and for using XStore.

1/ Please submit a new topic for your questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

2/ Please provide correct wp-admin access – https://prnt.sc/Fh6R09KKmHVm

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#365626 Copied In reply to: Elementor will not work on website

Rose Tyler

Support staff

August 25, 2023 at 07:44

Hello, Thehawkman,

Thank you for getting in touch with us.

1/ We’ve installed the Loco Translate plugin on our site. Once you finish with the translation, you will be able to disable this plugin, the translation will remain.
Please find and translate strings now https://prnt.sc/LaDh4AcZeY5j https://prnt.sc/8sBp-_gu066Q https://prnt.sc/dGCXoDjOsevl

2/ Please go to Header Builder > Search > edit Placeholder and All Categories Text.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#365625 Copied In reply to: Core plugin and theme translation how to enable?

Rose Tyler

Support staff

August 25, 2023 at 07:38

Hello, Theo,

You’re welcome!

Kind Regards,
8theme team

#365623 Copied In reply to: Issues While Working on the Xstore Theme:

Rose Tyler

Support staff

August 25, 2023 at 07:38

Hello, Tideo,

Thank you for contacting us and for using XStore.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please provide us with temporary wp-admin and FTP access, we will check what can be done to help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Waiting for your reply.

Kind Regards,
8theme team

#365622 Copied In reply to: Delivery point not showing up in theme, but fine in storefront

Rose Tyler

Support staff

August 25, 2023 at 07:34

Hello, Artibdfl,

Thank you for getting in touch with us.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

2/ If this is not the fault of a plugin, provide us with FTP access, so we can take a closer look.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#365621 Copied In reply to: Cart Page doesn’t show return to shop or empty cart notification on emptying

Rose Tyler

Support staff

August 25, 2023 at 07:26

Hello,

Thank you for contacting us and for using XStore.

We would recommend you contact your hosting provider and WordPress support at the same time.

Kind Regards,
8theme team

#365620 Copied In reply to: Random blogs being generated on the website that are scam blogs

Rose Tyler

Support staff

August 25, 2023 at 07:20

Hello, Rana,

Thank you for contacting us and for using XStore.

1/ Please record a video of the problem.

2/ Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

3/ Please provide temporary wp-admin and FTP access, we will check what can be done to help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#365617 Copied In reply to: Uncaught type error in google chrome console is showing

Rose Tyler

Support staff

August 24, 2023 at 17:26

Hello, Envytech,

We appreciate your prompt response.

Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ What do you mean? Please describe in more detail with problem and the desired result.

2/ We are glad that you sorted it out.

3/ We can’t log in. Please check the credentials.

We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

Also, there is a scroll for tabs titles and this is not a bug.

Please provide a screenshot of text that is cut off from mobile.

4/ Theme Options > Theme custom CSS > edit the next code – https://prnt.sc/DgEViESzZKb8

We hope this information is helpful.

Kind Regards,
8theme team

#365581 Copied In reply to: Responsive mobile, Breadcrumbs and products bug

Rose Tyler

Support staff

August 24, 2023 at 17:18

Hello, PJone,

There is no ready solution from our side, unfortunately. Please contact the plugin author, maybe they will fix the problem quickly.

If you know that this problem was before, try to remember:
1/ When it occurred
2/ What caused it
3/ What was the fix for it

The Elementor plugin editor works fine when the Essential Addons for Elementor – Pro plugin is disabled, so one of these plugin support teams should be able to assist you.

We always do our best to help our customers, but in this case, cooperation is needed from your side. You installed 3rd party plugin, so please do not ignore our recommendations and contact the plugin author, or do not use that plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#365580 Copied In reply to: Design issue with main image if fullwidth and strech section

Rose Tyler

Support staff

August 24, 2023 at 17:05

Hello, @luc,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.

Kind Regards,
8theme team

#365579 Copied In reply to: Show more option on shop sidebar not working

Rose Tyler

Support staff

August 24, 2023 at 17:04

Hello, Aniwalunj,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.

Kind Regards,
8theme team

#365578 Copied In reply to: Filters are not working properly for me

Rose Tyler

Support staff

August 24, 2023 at 15:50

Hello, Envytech,

Thank you for contacting us and for using XStore.

1/ Please try to add the following code to your child-theme/functions.php:
add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

2/ Please provide URL of the page where the problem is visible.

3/ Please provide URL of the page where the problem is visible + temporary wp-admin access.

Kind Regards,
8theme team

Please contact administrator
for this information.

#365571 Copied In reply to: Responsive mobile, Breadcrumbs and products bug

Rose Tyler

Support staff

August 24, 2023 at 15:48

Hello, DAVID,

Thank you for your response.

1/ https://prnt.sc/Cbu2Bhzl4TFH – we also recommend you use CDN. Contact your hosting provider, they may assist you with it.

2/ https://prnt.sc/PZZua_FoMP95 – try to contact support of WooCommerce plugin.

3/ Read this article – https://elementor.com/help/speed-up-a-slow-site/

Kind Regards,
8theme team

#365570 Copied In reply to: i have problems with the cache solution

Rose Tyler

Support staff

August 24, 2023 at 15:41

Hello, Lanxiaodj,

Thank you for getting in touch with us.

Please enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets > edit content of Shop sidebar area.

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

#365569 Copied In reply to: where to edit the banner image in the filter panel

Rose Tyler

Support staff

August 24, 2023 at 15:39

Hello, Artibdfl,

Thank you for your response.

1/ As we understood you right you meant ratings in Sidebar area → https://prnt.sc/mdz-JoASAeQE (and if it is so then It is displayed from another PWF – Products Filter for WooCommerce plugin but not ReviewX one). In case you mean another area, please provide us more information (screenshots, videos)

2/ By checking the code of PWF – Products Filter for WooCommerce plugin we found that they output rating count html only in case there are at list one rating left for any product → https://prnt.sc/Rv8vIQzNdQS9 and option to show count should be active → https://prnt.sc/4lp9YGTPv7G4 (you had it inactive before)

3/ We tried to check how it works with default WooCommerce theme – Storefront to separate the issue is depended/independed on our theme. But even after installing and activation Storefront theme the frontend is hard cached and didn’t change anything (like XStore theme was still active) = please, check it from your side or figure out why it is so hard cached.

Waiting for your response!

Kind Regards,
8theme team

#365568 Copied In reply to: Show rating count in product card details

Rose Tyler

Support staff

August 24, 2023 at 15:29

Hello, PJone,

Thank you for your response.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#365565 Copied In reply to: Design issue with main image if fullwidth and strech section

Rose Tyler

Support staff

August 24, 2023 at 15:20

Hello, Theo,

Thank you for your response.

Didn’t you notice that our conversation is a bit strange?
We repeat that the problem on your site is independent of our theme but you continue to ask for help from our side.
We’ve updated the theme for you.
If you really want to solve the problem, you need to contact support of the multilanguage plugin.

Kind Regards,
8theme team

#365564 Copied In reply to: Issues While Working on the Xstore Theme:

Rose Tyler

Support staff

August 24, 2023 at 15:12

Hello, @luc,

Please provide us with FTP access, we will check the situation more deeply. To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#365562 Copied In reply to: Show more option on shop sidebar not working

Rose Tyler

Support staff

August 24, 2023 at 15:05

Hello, PJone,

Thank you for your response.

Please provide the correct credentials – https://prnt.sc/9izWpBsqWQja

Kind Regards,
8theme team

#365559 Copied In reply to: Design issue with main image if fullwidth and strech section

Rose Tyler

Support staff

August 24, 2023 at 14:38

Hello, DAVID,

Thank you for contacting us and for using XStore.

Some of our customers use litespeed cache, some WP ROCKET, or another plugin.

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

About https://gtmetrix.com/ results https://prnt.sc/8sZqLRXvAONy : – Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos; – Avoid chaining critical requests – https://gtmetrix.com/avoid-chaining-critical-requests.html ; – Eliminate render-blocking resources – you may try solutions described here https://onlinemediamasters.com/eliminate-render-blocking-resources-wordpress/

Re-test the site after that.

We hope this information is helpful.

Kind Regards,
8theme team

#365554 Copied In reply to: i have problems with the cache solution

Rose Tyler

Support staff

August 24, 2023 at 14:30

Hello, PJone,

Thank you for your response.

In the video URL of the site is not visible. What your site should we check and using what credentials?
Please provide these data. The first thing we will check will be if the situation depends on our theme or not; and if this is caused by a 3rd-party plugin or not.

Also, please read this article from Elementor documentation – https://elementor.com/help/elementor-widget-panel-not-loading/

Kind Regards,
8theme team

#365553 Copied In reply to: Design issue with main image if fullwidth and strech section

Rose Tyler

Support staff

August 24, 2023 at 14:19

Hello,

Thank you for contacting us and for using XStore.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

#365551 Copied In reply to: Show more option on shop sidebar not working

Rose Tyler

Support staff

August 24, 2023 at 14:16

Hello,

You’re welcome!

Best Regards,
8Theme’s Team.

#365550 Copied In reply to: Can you install the theme for my website?

Rose Tyler

Support staff

August 24, 2023 at 13:22

Hello,

We appreciate your prompt response.

Did you clear cache of the browser before checking?

Here is what we can see on your site right now – https://prnt.sc/rtN-wxGGB2gv Isn’t that correct result?

Best Regards,
8Theme’s Team.

#365544 Copied In reply to: Can you install the theme for my website?

Rose Tyler

Support staff

August 24, 2023 at 13:20

Hello, PJone,

We appreciate your prompt response.

Other our customers do not have this problem.
Please provide a video instruction, step by step, on what actions should be done and what pages edited so we can see the problem on your site.

Kind Regards,
8theme team

#365543 Copied In reply to: Design issue with main image if fullwidth and strech section
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Viewing 14,910 results - 14,881 through 14,910 (of 68,227 total)

Viewing 30 posts - 14,881 through 14,910 (of 68,227 total)

← 1 2 3 … 496 497 498 … 2,273 2,274 2,275 →

Forum Replies Created

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