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Delivery point not showing up in theme, but fine in storefront

This topic has 12 replies, 2 voices, and was last updated 8 months ago ago by Rose Tyler

Tideo

Participant

August 24, 2023 at 17:54

Gif on delivery point using standard storefront:
https://gyazo.com/46ac6e2a7d6bb8bad1c3b214ae7aeb80

On theme:
https://gyazo.com/41f4c0bf4838744a0c474e3ac457dd10

I’ve tried to dig if there was any feature that could enable more functionalitty on the card, but sadly not. I cannot use this without my clients being able to pick where to ship to. Its using the “Homerunner” module, which has worked fine with other themes.

Please, contact administrator
for this information.

#365582 Copied Theme version: 5.1.13 WooCommerce version: Newest

11 Answers

Rose Tyler

Support staff

August 25, 2023 at 07:38

Hello, Tideo,

Thank you for contacting us and for using XStore.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please provide us with temporary wp-admin and FTP access, we will check what can be done to help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Waiting for your reply.

Kind Regards,
8theme team

#365622 Copied

Tideo

Participant

August 25, 2023 at 09:07

Added to private area.

Please contact administrator
for this information.

#365645 Copied

Rose Tyler

Support staff

August 25, 2023 at 09:14

Hello, Tideo,

Thank you for the temporary wp-admin access.
We are still waiting for FTP access.

Kind Regards,
8theme team

#365647 Copied

Tideo

Participant

August 25, 2023 at 09:15

Whops! FTP attached

Please contact administrator
for this information.

#365648 Copied

Rose Tyler

Support staff

August 25, 2023 at 15:20

Hello, Tideo,

We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.
Please be patient and do not change access.

Kind Regards,
8theme team

#365687 Copied

Rose Tyler

Support staff

August 25, 2023 at 16:14

Hello, Tideo,

We’ve checked the checkout page and we do not see the mentioned on your video content even with the Storefront theme activated – https://gyazo.com/c89c8e8a3a150ead3fe2ff6b7a480bfc
We logged the site with the credentials you provided. Please provide a detailed video of what should we do to be able to see this – https://gyazo.com/46ac6e2a7d6bb8bad1c3b214ae7aeb80

What 3rd-party plugin do you use for this?

Kind Regards,
8theme team

#365691 Copied

Tideo

Participant

August 25, 2023 at 16:22

Hello. Im afraid you dont understand it! 🙂

Over your mouse button, it states “Type in an address to see pick up points”

The whole “Forsendelse” part is missing in your checkout. Please look at your checkout – Its not even present.

Take a random address:
Street: Hovbanken 30
City: Thisted
State/province/area: Region Nordjylland
Zip code 7700
Country calling code +45
Country Denmark

#365696 Copied

Tideo

Participant

August 25, 2023 at 16:24

So to be able to see that, simplly fill in the random address as follows.
https://gyazo.com/cb8ddc037b035ec6ab4a895bb5725822
(On the storefront theme)

#365697 Copied

Tideo

Participant

August 25, 2023 at 16:25

https://gyazo.com/739f6fbf5c31a87c02c6312824c8bad3
Storefront enabled, whilst an address is typed in, allows us to search for pickup points.

#365698 Copied

Rose Tyler

Support staff

August 26, 2023 at 16:50

Hello, Tideo,

Thank you for your explanation.
Our specialist will check it and give a response after the weekend.

Kind Regards,
8theme team

#365749 Copied
Rose Tyler

Support staff

August 28, 2023 at 15:41
Hello, Tideo,

Your plugin makes restyle of their .homerunner_select_shop block by changing its style from display: none => display: block BUT they always keeps .hidden classname for this block. In Storefront Theme such class name is not styled globally that’s why you see that area shown correctly and hidden when it needs to. But most themes (XStore is in the list) globally styles many universal class names such as .hidden, .block, .flex etc.

You should contact to plugin to review their code and fix it from their side because we are sure that they will have similar questions with other themes as well.
For this time you can use the next custom CSS as workaround ->
```
.homerunner_select_shop.hidden[style*=block] {
display: block !important;
}
```
Kind Regards,
8theme team
#365918 Copied
Tagged: delivery point, ecommerce solutions, storefront, theme issue, troubleshooting, woocommerce, wordpress
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