Hello, Punto Equipos,

We appreciate your prompt response.

1/ “The 8theme program won’t let me create a new theme so it had to replicate.” – Please clear cache of your browser, then go to this page https://www.8theme.com/forums/xstore-wordpress-support-forum/ and click on Submit new topic.

2/ Please set an administrator role for the user you provided for us.

Kind Regards,
8theme team

Hello, Artibdfl,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

Please be patient and do not change access.

Kind Regards,
8theme team

Hello, Kharim,

You’re welcome!

Kind Regards,
8theme team

Hello, Tideo,

We’ve checked the checkout page and we do not see the mentioned on your video content even with the Storefront theme activated – https://gyazo.com/c89c8e8a3a150ead3fe2ff6b7a480bfc
We logged the site with the credentials you provided. Please provide a detailed video of what should we do to be able to see this – https://gyazo.com/46ac6e2a7d6bb8bad1c3b214ae7aeb80

What 3rd-party plugin do you use for this?

Kind Regards,
8theme team

Hello, Aniwalunj,

Thank you for letting us know.

Kind Regards,
8theme team

Hello, Kharim,

Thank you for your response.

Here is what we can see in header of your site – https://prnt.sc/i5a_abfTn-h7 Isn’t that correct?
Please provide some screenshots for a better understanding of the problem.

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

Hello, Artibdfl,

Maybe it will be fastest for you to follow the next steps by yourself:
1/ Activate child theme or use Code Snippets plugin.
Download the child theme archive from this page – https://www.8theme.com/downloads/
Go to Appearance > Themes > Install and activate the child theme.
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.
2/ Add the next code into xstore-child/functions.php OR to plugin new snippet:

add_filter('woocommerce_product_get_rating_html', function($rating_html, $rating, $count) {
    global $product;
    $rating_html = str_replace('</div>', '<div class="review-count">(' . esc_html( $product->get_review_count() ) . ')</div>'.'</div>', $rating_html);
    return $rating_html;
}, 10, 3);

3/ Add the next code into Theme Options > Theme custom CSS:

.star-rating .review-count {
    font-size: 1rem;
    display: inline-block;
    position: absolute;
    top: 0;
    left: calc(100% + 5px);
}

4/ Result -> https://prnt.sc/-95VsHY2beBq

Kind Regards,
8theme team

Hello, Matias Urquiza,

1/ “On the webpage (recipes), the quote block isn’t applying the CSS style or the previous text configurations.” – Please describe the problem in more detail, what exactly styles and configurations are not applied? Provide screenshots or a video of the problem.

2/ “The logo still isn’t displaying at the correct width” – what do you mean by correct width? As we can see, the logo is displayed according to the settings. Please check the Private Content area.

3/ “the breadcrumbs on the “inspiración” & “recetas” section are still not showing.” – https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/ https://prnt.sc/3d2nazNNGE8G > https://prnt.sc/gK_48ZDGvy82

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Eleni,

You’re welcome!

Kind Regards,
8theme team

Hello, Melanie,

You can contact the support of your hosting provider and WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, Aniwalunj,

We can’t log in to your Dashboard anymore. Please check.

Kind Regards,
8theme team

Hello, Melanie,

Thank you for getting in touch with us.

1/ Please provide temporary wp-admin access, so we can check your settings.

2/ Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
Let us know the result.

Kind Regards,
8theme team

Hello, Artibdfl,

We attempted to add a code to Code Snippets → Snippet, however, a fatal error occurred after saving https://prnt.sc/aUXgJaq6saP3 . Now, it is necessary to either provide FTP access or revert the changes through the link that will be sent to your email.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

We are waiting for your response with FTP access.

Kind Regards,
8theme team

Hello, Eulice,

Thank you for contacting us and for using XStore.

Please clear cache and check now. We’ve set correct condition for the header https://prnt.sc/Rds9j-9NyXnV

Kind Regards,
8theme team

Hello, @GTP,

Thank you for your response.

We would recommend you contact Elementor plugin support to get further assistance.

Kind Regards,
8theme team