Forum Replies Created

Viewing 30 posts - 14,911 through 14,940 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 13:17

    Hello, Artibdfl,

    As we can see, you are working on the site right now, disable/enable plugins, and so on, so we can’t work there at the same time.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 13:07

    Hello,

    We’ve re-saved Theme Options on your site. Please clear the cache and check now.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 13:03

    Hello, AshleyW,

    Thank you for contacting us and for using XStore.

    Please check now – https://prnt.sc/Eno4eToOo1yy

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 12:55

    Hello, SergioW,

    Thank you for contacting us and for using XStore.

    You can upload an icon – https://prnt.sc/8IME3ty6F6Lr

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 12:25

    Hello, AshleyW,

    Thank you for contacting us and for using XStore.

    We can’t check your site, there is popup https://prnt.sc/ZHS5FePiO12i

    Please provide credentials, so we can check your settings in the Dashboard.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 12:23

    Hello, Artibdfl,

    Thank you for contacting us and for using XStore.

    If you want to improve current settings/functionality or send a feature request, please do this via the next page – https://www.8theme.com/taskboard/ , so our developers team read it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 12:17

    Hello, Artibdfl,

    We appreciate your prompt response.

    We asked you to check how it works with Storefront to find out if this behavior comes from the theme or from WooCommerce.
    Does your answer “The issue is not getting resolved, we’ve tried doing it” mean that the situation persists with the Storefront theme too? If so, you do not need to contact XStore theme author, you need to contact the support team of the WooCommerce plugin – https://wordpress.org/plugins/woocommerce/

    We hope it is clear now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 12:12

    Hello, Mariangio,

    Thank you for your response.

    Please check the next screenshot – https://prnt.sc/zN0jckw9VzUr

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 12:10

    Hello, @thibaultcomte,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 11:01

    Hello, @thibaultcomte,

    Thank you for contacting us and for using XStore.

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    We would recommend you contact support of “Subscription Box for WooCommerce” plugin first.

    Also, try to use the Subscription plugin that comes bundled with our theme https://www.8theme.com/downloads/ https://support.rightpress.net/hc/en-us/categories/200129159-Subscriptio-WooCommerce-Subscriptions

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 10:54

    Hello, @phanhuy,

    Thank you for contacting us and for using XStore.

    Please clear cache and check now – https://prnt.sc/3FOmFhWU8JdC

    Best Regards,
    Team 8Theme.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 09:47

    Hello, @M Project,

    Please turn off the header overlap by going to Theme Options > Header Builder > Header Overlap & Transparency.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 08:15

    Hello, Enderkadir,

    https://prnt.sc/5qeVwRI3HwZw https://prnt.sc/jovA7_HsuvMq (picture tag but not img, as was by default)
    This hover only works with the img tag ( https://prnt.sc/zPR9Cc9GZtn8 ), so either disable the option that replaces img with picture https://prnt.sc/5qeVwRI3HwZw , or accept what is there (as you can see, even the styles are broken because everything is not structured).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 07:58

    Hello, Vasak,

    Please check our demo in different browsers – https://xstore.8theme.com/elementor2/furniture3/shop/
    Smart Carousel can’t work in the Opera browser, unfortunately.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 07:51
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 07:50
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 07:49

    Hello, Enjin,

    Thank you for contacting us and for using XStore.

    We added a new option https://prnt.sc/y3IDfSKEvLu5 Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 06:56

    Hello, Aniwalunj,

    Thank you for contacting us and for using XStore.

    1/ Only now empty categories can be shown.

    2/ We can’t connect to FTP. Please check your credentials and try to connect by yourself using FileZilla.
    Provide one more time: FTP host, FTP username, FTP password, FTP port, FTP encryption.

    3/ Please try to disable 3rd-party plugins one by one to find out which one causes the problem.

    4/ Header Builder > Search > Sidebar Position.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 06:42

    Hello, @lanxiaodj,

    You’re welcome!

    Best Regards,
    Team 8Theme.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 06:41

    Hello, Farhad,

    We appreciate your prompt response.

    1/ You need to solve the memory issue first.

    2/ After that check the problem with elements, it could be solved automatically.

    3/ If the problem on the frontend is not solved, please provide URL of page where we will be able to see it clearly. Only after solving the problem with memory limit.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 06:39

    Hello, Vasak,

    We’ve checked one more time and there is no problem –
    https://gyazo.com/e53b03b1d9a38ad5f970ae707e5709bb

    You need to clear the cache and check one more time.

    If you face any problems still, record a video, please.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2023 at 06:36

    Hello, DAVID,

    Thank you for your response.

    Please post separate questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Change previous code to:

    table td:last-child, table th:last-child {
        text-align: start;
    }
    .single-product .et_product-block>.shop_attributes th,
    .single-product .et_product-block>.shop_attributes td {
        font-weight: 600 !important;
    }
    .single-product .et_product-block>.shop_attributes td {
        width: 80%;
    }

    We hope this code is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 16:07

    Hello, Enderkadir,

    Thank you for your response with wp-admin access.
    It looks like the problem is caused by 3rd party plugins on your site. Please disable plugins that do not come bundled with our theme to find out what exactly plugin causes the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:59

    Hello,

    Yes, you can try this way. Please make sure that you are using the correct theme archive next time as described here – https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:57

    Hello,

    Thank you for getting in touch with us.

    We’ve checked your site and the Checkout page works now.

    This page comes from WooCommerce plugin and it is independent of our theme, so we would recommend you contact WooCommerce support next time – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:47

    Hello,

    Thank you for contacting us and for using XStore.

    You can activate Header overlap via Header Builder and change the background color to transparent.
    Here is an example from our demo – https://xstore.8theme.com/elementor/demos/sneakers/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:42

    Hello, DAVID,

    You’re welcome!

    Please try to use the next custom CSS code:

    .single-product .et_product-block>.shop_attributes td {
        text-align: start;
    }
    .single-product .et_product-block>.shop_attributes th,
    .single-product .et_product-block>.shop_attributes td {
        font-weight: 600 !important;
    }

    if this is not what you are looking for, please describe the desired result in more detail.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:39

    Hello, @coffeedog,

    Thank you for the response, but this question needs to be resolved with the plugin authors – we have already provided all the necessary information they might need – the solution should come from them (for instance, add_action(’email_builder_output’, ‘our_custom_plugin_output’);
    Therefore, you need to continue the conversation with the plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:35

    Hello, Vedad07,

    We appreciate your prompt response.

    Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
    If you get the same behavior, it means the situation is independent of our theme.

    In general, you have the ability to rewrite the following files according to your needs: xstore/woocommerce/checkout/thankyou-advanced.php to child-theme/woocommerce/checkout/thankyou-advanced.php. You can make your improvements there.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 23, 2023 at 15:33

    Hello, Shehzad Ghazi,

    Thank you for your response.

    Fix was added into xstore/woocommerce/cart/cart.php and will be included in the next theme update.

    Kind Regards,
    8theme team

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    Viewing 14,940 results - 14,911 through 14,940 (of 68,227 total)
Viewing 30 posts - 14,911 through 14,940 (of 68,227 total)
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