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Issue after importing xstore grocery template

This topic has 10 replies, 3 voices, and was last updated 8 months ago ago by Rose Tyler

khurram virk

Participant

August 31, 2023 at 16:07

Hi,

Good day to you!

First, we fulfill the theme requirements, such as the max input var and max execution time.
After the installation of the theme, we imported a “Grocery template”. We are facing some issues, like the homepage not showing the widgets, sections, and blocks (the template was not imported completely). We are attaching the picture below, which you can check out for your reference. Moreover, static blocks are also not working, and performance is very slow as well.

Hosting package: Deluxe Managed WordPress Godaddy

It is requested to you please support us on this issue to proceed further.

We look forward to hearing from you soon.

Thanks and Regards

#366284 Copied Theme version: 9.1.13

9 Answers

Tony Rodriguez

Support staff

September 1, 2023 at 07:20

Hello, @khurram virk,

We regret to inform you that we were unable to view the screenshot you previously provided. For a more comprehensive understanding of your issue, we kindly request you to provide the screenshot once again.

You may upload the screenshot on the following website: https://imgbb.com/ and share the URL with us here.

Please follow the next steps.

1. Enable the Classic Widgets Panel via Theme Options > General and check back.

2. In order to solve your issue, Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off

3. In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#366325 Copied

khurram virk

Participant

September 1, 2023 at 10:53

Dear Sir

It is requested to you please check at the backend.

Looking forward for your kind support.

Please contact administrator
for this information.

#366343 Copied

Tony Rodriguez

Support staff

September 1, 2023 at 11:21

Hello, @khurram virk,

We appreciate your provision of the login details.

We are pleased to inform you that we have successfully activated the Xstore Child theme on your website, and the previously reported issue has been resolved. The root cause of the issue was the importation of the demo on the child theme, After followed by the activation of the Xstore Parent theme.

Currently, your website appears as follows: https://postimg.cc/DJBd7yZQ

Please note that there are duplicate main menus appearing on your site. To rectify this, kindly delete the duplicate menus by navigating to Appearance >> Menus > Main Menu and save the settings. https://postimg.cc/y301FWZc

We trust this resolves your issue. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

#366344 Copied

khurram virk

Participant

September 3, 2023 at 15:48

Dear Sir;

Thank you for kind support, we have restore the backup and then install the theme.

1) home page banner and some images are missing.

2) It is showing message “Selected static block was removed or unpublished” at footer and different areas of site. (footer is also not showing)

lastly, please let us know the best way to delete dummy products and categories. we will do it.

Please contact administrator
for this information.

#366510 Copied

Rose Tyler

Support staff

September 3, 2023 at 16:30

Hello, @khurram virk,

Thank you for getting in touch with us.

1,2/ Please check the images on the Home page now.

3/ https://prnt.sc/iXIqWSFhjQjE https://prnt.sc/6GxL3nGVEOp8

Best Regards,
8Theme’s Team.

#366516 Copied

khurram virk

Participant

September 3, 2023 at 18:03

Dear Sir

thank you so much for your quick support really appreciated.

1) at product page “special product image” and “have a question image” is not showing.
2) at product page, in tabs how we can add tab named as Downloads…after that how we can attached pdf, jpeg files etc.
3)at product page, product datasheet tables in full description
https://m8u.57f.myftpupload.com/product/316-stainless-steel-short-link-chain/

please guide check above link how you manage table data in full description– and how we can make it mobile responsive.

thank you for your kind support sir.

Please contact administrator
for this information.

#366520 Copied
Rose Tyler

Support staff

September 4, 2023 at 09:37
Dear, @Khurram Virk,

Thank you for your response.

1/ We’ve edited “Special product” static block using Elementor and selected a product – https://prnt.sc/6ZRQjbKnG8h-
“Have questions?” static block is selected here – https://prnt.sc/aabqEFUrPgdW , and we re-selected the demo image https://prnt.sc/CLC-4cv5o05k in static block settings to image from your media library.

2/ Custom tabs can be set from Xstore >> Theme Settings >> WooCommerce >> Single Product Builder >> Tabs. Create content of tabs using static blocks.

3/ You can try to use custom CSS code to edit the styles of the table, for example, add the next code in Theme Options > Theme custom CSS > Global:
```
.single-product table td:first-child, 
.single-product table th:first-child {
    padding-left: 10px;
}
.single-product table td:last-child, 
.single-producttable th:last-child {
    padding-right: 10px;
}
```
Custom CSS for mobile:
```
.single-product table {
    display: block;
    overflow-x: auto;
    white-space: nowrap;
}
```
add scroll for the table content.

Best Regards,
8Theme’s Team.
#366550 Copied
khurram virk

Participant

September 7, 2023 at 00:37

dear sir,

i hope you will be fine, and thank you for supporting us.

first, i have added custom tab as download for catalogs and uploaded the pdf.

1. the pdf file is showing in all products in the download tab.
2. how to make the link as button to download
3. how the icon of file can be show like pdf, ppt, doc etc.
———–
second, where is the place to put category banner image

——
third, please add reviews on product page under product title.
——-
fourth, add to quote on product page added, please let me know how to make as function like add to cart.

looking forward to your kind support

thank you

Please contact administrator
for this information.

#366815 Copied

Rose Tyler

Support staff

September 7, 2023 at 08:29

Dear, @Khurram Virk,

Thank you for getting in touch with us.

Kindly ensure to post distinct inquiries under separate topics on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/. This will help maintain clarity and order within a single conversation thread.

1/ Please provide the URL of the product with the tab you added and describe the desired result.

2/ You can add the banner at the top of category page. Please go to Products > Categories > edit category > add content into Description area https://prnt.sc/JJK_5Sd7ZQMY , it can be a static block, for example [block id=”1150″]

3/ Please check – https://gyazo.com/b6cfdce5abb9899c76ce88e86e545109

4/ We regret to inform you that your request is somewhat unclear to us. We kindly request you to provide a more detailed description to better assist you.

Best Regards,
8Theme’s Team.

#366833 Copied
Tagged: best woocommerce themes, fix xstore import issue, importing xstore problem, woocommerce template troubleshooting, xstore grocery template issues
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