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The customize.php page slow on “Publish”

This topic has 8 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Rose Tyler

BL

Participant

September 7, 2023 at 14:14

The customize.php page slow on “Publish”

Please, contact administrator
for this information.

#366889 Copied Theme version: 9.1.13 WooCommerce version: 8.0.3

7 Answers

Rose Tyler

Support staff

September 7, 2023 at 16:35

Hello,

Thank you for contacting us and for using XStore.

Could you kindly provide us with a video recording of the issue you are encountering? This will greatly assist us in understanding the problem more clearly. Additionally, we require temporary wp-admin access to your site in order to investigate the situation more thoroughly.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#366912 Copied

BL

Participant

September 8, 2023 at 03:38

The customize.php page slow on “Publish”

Please contact administrator
for this information.

#366929 Copied

Rose Tyler

Support staff

September 9, 2023 at 14:02

Hello,

Could you please record a video of how it works for you? For us, it is not fast but not critically slow.
Please provide FTP access also, we will check the situation more deeply.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#367039 Copied

BL

Participant

September 9, 2023 at 23:43

Replied

Please contact administrator
for this information.

#367100 Copied

BL

Participant

September 12, 2023 at 00:06

Any update??

#367262 Copied

Rose Tyler

Support staff

September 12, 2023 at 06:07

Hello,

Thank you for your response.

We wish to inform you that your inquiry was forwarded to another specialist for a more detailed review. We apologize for the delay, as our developers are currently handling a high volume of requests.

We kindly request your patience during this time and advise against changing your access.

Kind Regards,
8theme team

#367265 Copied

Rose Tyler

Support staff

September 12, 2023 at 19:04

Hello,

We’ve checked the situation on your site and settings, and we have not detected any errors related to the theme or plugins. The issue appears to be caused by a slow server response. Please refer to the screenshot for more details: https://prnt.sc/0qNzy_JATX3t

Kind Regards,
8theme team

#367324 Copied
Tagged: best selling themes, customization performance, customize.php page, efficient woocommerce themes, page speed optimization, publishing speed, woocommerce themes
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