Hello, Maitreya Patni,

The issue at hand appears to be stemming from the following code: https://prnt.sc/ilirPbYxj3EF + https://prnt.sc/LZrOS2BIADti + https://prnt.sc/t_37FvCmEPG8. We kindly request you to locate where this code has been added and either remove or modify it.

Best Regards,
Team 8Theme.

Hello, Shehzad Ghazi,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please read and follow this article first – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Also, check a screenshot in the Private Content area.
About gtmetrix results:
– Reduce initial server response time – contact your hosting provider, because it is server-side.
– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html
– Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page > element settings and enable Ajaxify for some elements (not tabs and not for first elements on the page) . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.
– Avoid long main-thread tasks – https://gtmetrix.com/avoid-long-main-thread-tasks.html
– Avoid chaining critical requests – https://gtmetrix.com/avoid-chaining-critical-requests.html

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Filiphdan,

We appreciate your prompt response.

Please change the previous code to:

.content-product .product-title {
    line-height: 1.5em !important;
    height: 51px !important;
}

Kind Regards,
8theme team

Hello, James Lee,

Thank you for letting us know.
Have a nice day!

Kind Regards,
8theme team

Hello, @Yuvi,

We have not tested such plugins with our theme, therefore we cannot provide reliable recommendations. You need to look for plugins that replace the review form. Possibly, the support service of WooCommerce may be able to assist you.

You may try adding the shortcode through the Custom HTML element (Text tab) of Single Product Builder.

Best Regards,
8Theme’s Team

Hello, @Liva,

We would like to inform you that our recent modifications aimed at resolving the previous issue will not impact the “Addresses”. To ascertain that this newly identified problem is not related to XStore, we recommend temporarily activating Storefront, the default WooCommerce theme.

Upon doing so, you will observe that the issue persists, indicating that it is not specific to our services. Consequently, we suggest reaching out to the WooCommerce plugin support for further assistance.

We appreciate your understanding and cooperation.

Yours Sincerely,
8Theme’s Team

Hello, Enjin,

We appreciate your prompt response.

Please try to replace the promo text element, by:
1/ Static block (HTML block in header builder);
2/ Theme Options > WooCommerce > Store notice;

Kind Regards,
8theme team

Hello, Filiphdan,

Please try to use the next custom CSS code for the page:

.content-product .product-title {
    line-height: 2em;
}
.content-product .product-title {
    height: 51px;
}

Kind Regards,
8theme team

Hello, @filiphdan,

We appreciate your prompt response.

Please set “center” and remove the next custom CSS code https://prnt.sc/XXndAmMd3_Gv

Best Regards,
8Theme’s Team

Hello, @filiphdan,

We appreciate your prompt response.

We’ve imported the header for you. Please clear cache and check.

Best Regards,
8Theme’s Team

Hello, Enjin,

We appreciate your prompt response.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Joesurf18,

Thank you for your response.

The CMB2 plugin was disabled on your site, but it is the required one – https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins With this plugin activated we have found and removed the custom logo for the Home page https://prnt.sc/2K0T0Nk4PJKs
Please check the logo image in the Header now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Yuvi,

We regret to inform you that there is currently no immediate or expedient solution available for this enhancement. As previously suggested, we kindly request you to forward your requirement to our team of developers for further consideration – https://www.8theme.com/taskboard/

Best Regards,
8Theme’s Team

Hello, Rana,

We appreciate your effort in reaching out to us.

We kindly request you to conduct your testing using the default theme (Storefront). Following this, please disable all cache and proceed with the testing once again.

We look forward to hearing about the results of your testing.

Kind Regards,
8theme team

Hello, @Eulice,

Private Content

Kind Regards,
8theme team