Forum Replies Created

Viewing 30 posts - 13,141 through 13,170 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 16:15

    Hello, Salmi,

    Change right to left and left to right here – https://prnt.sc/Y8AePQW1Tw7i and change
    header .product_list_widget .quantity-wrapper.clearfix {flex-direction: row;background-color: white !important;}
    to

    header .product_list_widget .quantity-wrapper.clearfix {
        flex-direction: row;
        background-color: white !important;
        display: flex;
    }

    You will get – https://prnt.sc/a-WpMwF2zOEC

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 16:07

    Hello, @mb-handmade,

    Thank you for contacting us and for using XStore.

    We would recommend you to contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/ , because there is no such possibility from our theme side, by default, unfortunately.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 16:05

    Hello, Armatactica,

    Thank you for contacting us and for using XStore.

    It looks like the issue is caused by styles that Elementor loads for static block that loaded with Ajax. Would you be so kind to contact Elementor Pro support to find out if they have any tips to fix it?
    You are able to contact them because you are the owner of the Elementor Pro license, we don’t have access to their support system, unfortunately. Also, explain that you use shortcode to display Elementor block in the product category description. And if you load the product category with Ajax from the shop page that styles are wrong. They will be able to check this while inspecting your site. Ask them if they have any suggestions to get a fix if the block is loaded using Ajax on the page.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 15:39

    Hello, Tair Domer,

    Thank you for your response.

    We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 15:38

    Hello,

    We appreciate your prompt response.

    We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
    Please be patient and do not change access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 15:34

    Hello, Salmi,

    In this case, change 15px to 3px here https://prnt.sc/WgeEP_H0mq4n and 54px https://prnt.sc/hesa15yMr3Ug to 47px.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 15:05

    Hello, @Vlad,

    We appreciate your prompt response.

    1/ We can’t open your screenshot – https://prnt.sc/Ul4TU1ZQEUUl , unfortunately. Could you provide a new one?

    Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

    2/ What is the URL of your site?

    3/ Images on Shop page are displayed fine?

    4/ Do you have the same problem on Home page when not our theme, but Storefront (default WooCommerce theme) is activated (Appearance > Themes)?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 15:01

    Hello,

    Thank you for contacting us and for using XStore.

    Please provide FTP access.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 14:41

    Hello, Thomas STHLM,

    Thank you for getting in touch with us.

    On your test site you can do everything you want, but removing the child theme will not delete demo pages, menus, and so on https://www.8theme.com/topic/how-to-build-a-site-from-scratch-with-elementor/#post-371477

    If you do not want to manually delete content (it is not difficult), use the Reset plugin to delete everything from the staging site, then copy content from your live site to it (some of our customers use the Duplicator plugin).

    If you have a backup, you can restore it. Some hosting providers do regular backups for customers.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 14:37

    Hello, DAVID,

    Thank you for contacting us and for using XStore.

    1/ Please provide the URL of this page – https://prnt.sc/T7s2s6MRaXzh

    How does it work when not our theme but the Storefront theme is activated on the site?

    2/ “On the other hand, I am unable to accept the comparison codes for the topic. I am not able to accept the codes that I have available. Could you also help me with this?” – sorry, but your request is a bit unclear to us. Please describe it in more detail.

    Thank you in advance for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 14:33

    Hello,

    https://pagespeed.web.dev/ – Currently, we do not see any issues with passive listeners. It is possible that during your test, Google loaded a cached page. Please find the details in the screenshots provided below: https://prnt.sc/sOXzmXmqp0E2 https://prnt.sc/JesKPrkjjoyv

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 14:32

    Hello, Wetter,

    We added a path https://prnt.sc/J0uxgYXEvpTv

    The fix will be included in the next theme update also.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 14:16

    Hello, Hempednyc,

    We added a shortcode on the checkout page – https://prnt.sc/gSEzMbc__ktZ https://woocommerce.com/document/woocommerce-pages/
    Please check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 14:13

    Hello, OnlyCBD,

    Fixed. Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 13:58

    Hello, WebsiteDude,

    Thank you for getting in touch with us.

    1/ There is no such possibility, right now. Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    2/ Thank you for bringing this to our attention. We will be implementing this in our upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 13:55

    Hello, Wetter,

    Fixed.
    Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 13:50

    Hello, Belal,

    We appreciate your prompt response.

    Please clear cache and check now, https://prnt.sc/yBZIhdH6tqOz > https://prnt.sc/L4bB16jstYoI

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 13:47

    Hello, Thomas STHLM,

    Thank you for getting in touch with us.

    If you imported demo content with an old theme version, not 9.2, this button https://prnt.sc/-8ZL6590mV7q is unavailable.
    In this case, you may need to manually delete demo pages https://prnt.sc/i0Ito6GJwFUU , posts, menus, static blocks, and so on.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 13:43

    Hello, Thomas STHLM,

    You can, but removing the child theme will not delete demo pages, menus, and so on. In this case, we would recommend you also use https://prnt.sc/y9EguUq2yfLa

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 13:13

    Hello, MAHDAR,

    Thank you for contacting us and for using XStore.

    1/ Please try to disable 3rd party plugins and check how Adding to the cart works then. The problem can be caused by a plugin. Let us know the result.

    Also, try to increase the PHP time limit – https://prnt.sc/ripemTfwrUBw (your hosting provider can help you).

    If nothing helps, provide us with FTP access.

    2/ Kindly proceed to the following location: Elementor > Settings > Integrations > WooCommerce. Once there, please select the option to disable the Mini Cart Template.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 12:46

    Hello, Saleh,

    Thank you for contacting us and for using XStore.

    Please provide temporary wp-admin and FTP access.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 12:41

    Hello, MAHDAR,

    1/ Yes, but with Elementor Pro you can build a template for single product page independently of the activated theme
    https://elementor.com/help/woocommerce-single-product-builder/
    We ask you to do this test to find out if our theme is the reason for the problem or not.

    2/ Please try this code:

    .woocommerce-product-gallery__wrapper {
        width: 100% !important;
    }

    3/ You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 12:02

    Hello, Salmi,

    Please try to change the previous code in Custom CSS code mobile to:

    header .product_list_widget .quantity-wrapper.clearfix {flex-direction: row;background-color: white !important;}
    header .product_list_widget .quantity-wrapper div.quantity span.minus,
    header .product_list_widget .quantity-wrapper div.quantity span.plus {
        height: 50% !important;
        position: absolute;
        right: 0;
    }
    header .product_list_widget .quantity-wrapper div.quantity input[type=number] {
        border-left: 1px solid var(--et_border-color);
        min-width: 54px;
        padding-right: 24px;
    }
    header .product_list_widget .quantity-wrapper  span.plus {
        top: 0
    }
    header .product_list_widget .quantity-wrapper  span.minus {
        bottom: 0;
        border-top: none;
    }
    header  .product_list_widget .product-mini-image {
        margin-right: 15px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 10:54

    Hello, Wetter,

    We appreciate your prompt response.

    We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
    Please be patient and do not change access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 10:51

    Hello, Tair Domer,

    Thank you for contacting us and for using XStore.

    We’ve edited translations of XStore Core and WooCommerce plugins via Loco Translate.
    The result – https://prnt.sc/n7GVsXXEXqA0

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 10:44

    Hello, CodedP,

    Thank you for contacting us and for using XStore.

    1/ Please provide the URL and temporary wp-admin access to the site where AMP plugin is activated but doesn’t work.

    2/ Yes, currently the maintenance mode doesn’t work for AMP version, unfortunately (there is no code or option for this). Please post this request to our developers team via the form on this page – https://www.8theme.com/taskboard/

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 10:39

    Hello, Wetter,

    We appreciate your prompt response, but we can’t connect – https://prnt.sc/fkPlxM9MQ-eX Please check and provide the correct credentials.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 10:37

    Hello, @Enjin,

    Thank you for letting us know.
    Our dev team will continue to work on the builder to make it better in new updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 10:35

    Hello, OnlyCBD,

    Thank you for FTP access, but you changed wp-admin access, so we can’t log in. Please provide the correct credentials – https://prnt.sc/AULn8rRssZlg

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2023 at 07:59
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    Viewing 13,170 results - 13,141 through 13,170 (of 68,227 total)
Viewing 30 posts - 13,141 through 13,170 (of 68,227 total)
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