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Product image are blur on homepage slider

This topic has 6 replies, 3 voices, and was last updated 6 months ago ago by Rose Tyler

Vlad

Participant

October 25, 2023 at 11:45

Hi there,
We have a problem since we instal the theme and until today we coudnt find how to resolve it.
The product images from product sliders are most of the time blur or seems to have a bad quality but the images that e upload are at an high resolution.
image 720×720, jpg type. We also use plugins for optimization that comvert the img from jpg to webp. We had this problem before we install those plugins and seems that his is not helping.
Do u know how to solve it?
Thank you!

Please, contact administrator
for this information.

#371461 Copied Theme version: 9.1.13

5 Answers

Tony Rodriguez

Support staff

October 25, 2023 at 12:01

Hello, @Vlad,

We hope this message finds you well. We have attempted to log into your site using the login details you provided, but unfortunately, we were unsuccessful. We kindly request you to verify the login details. For your reference, we have attached a screenshot in the private content area of this topic.

Once we receive the correct login details, we will be able to further investigate the issue on your site.

In addition, we recommend that you refer to our theme documentation about Product Images. You can access this documentation at the following link: https://xstore.helpscoutdocs.com/article/89-product-images

We trust that this information will be beneficial to you.

Best Regards,
8Theme’s Team

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#371463 Copied

Vlad

Participant

October 25, 2023 at 12:08

Sorry, but we cant provide acces to our website anymore.
Please help us with info in that way that we can solve it.
Thank you!

#371465 Copied

Rose Tyler

Support staff

October 25, 2023 at 15:05

Hello, @Vlad,

We appreciate your prompt response.

1/ We can’t open your screenshot – https://prnt.sc/Ul4TU1ZQEUUl , unfortunately. Could you provide a new one?

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

2/ What is the URL of your site?

3/ Images on Shop page are displayed fine?

4/ Do you have the same problem on Home page when not our theme, but Storefront (default WooCommerce theme) is activated (Appearance > Themes)?

Kind Regards,
8theme team

#371495 Copied

Vlad

Participant

November 6, 2023 at 13:42

Hi there,
Sorry for late feedback but i tought i respone already.

1) and 2) are in private area.

3) yes.

4) no. just on ur theme.

Thx!

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for this information.

#372709 Copied

Rose Tyler

Support staff

November 6, 2023 at 16:01

Hello, @Vlad,

Thank you for your response.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#372732 Copied
Tagged: blurry product images, homepage slider issues, woocommerce image quality, woocommerce slider problems, wordpress theme troubleshooting, wordpress woocommerce themes
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