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AMP version is not showing up on main site

This topic has 13 replies, 2 voices, and was last updated 5 months, 3 weeks ago ago by Rose Tyler

CodedP

Participant

October 25, 2023 at 01:37

Hello,

My amp version is showing up on the staging site but not the main site.
Also, when the staging site is in maintenance mode, the AMP version still shows up.

#371417 Copied Theme version: 9.2.2 WooCommerce version: 8.2.1

12 Answers

Rose Tyler

Support staff

October 25, 2023 at 10:44

Hello, CodedP,

Thank you for contacting us and for using XStore.

1/ Please provide the URL and temporary wp-admin access to the site where AMP plugin is activated but doesn’t work.

2/ Yes, currently the maintenance mode doesn’t work for AMP version, unfortunately (there is no code or option for this). Please post this request to our developers team via the form on this page – https://www.8theme.com/taskboard/

Thank you for your cooperation.

Kind Regards,
8theme team

#371456 Copied

CodedP

Participant

October 26, 2023 at 00:55

Hello @Rose Tyler,

I’ve created the temp account and will post the request to the dev team.

Thanks.

Please contact administrator
for this information.

#371549 Copied

Rose Tyler

Support staff

October 26, 2023 at 08:08

Hello, CodedP,

We appreciate your prompt response.

– You are using CDN. Could you temporarily disable it and check then? The problem can be caused by CDN cache.
– Please try to disable all 3rd party plugins, and check then. One of the plugins can be the reason for the problem.
Let us know the results.

Kind Regards,
8theme team

#371582 Copied

CodedP

Participant

October 27, 2023 at 00:07

I’m using the exact same setup (plugins and all) for the staging site. It works on the staging site and this is pushed live from the staging site.

#371695 Copied

Rose Tyler

Support staff

October 27, 2023 at 08:01

Hello, CodedP,

1. Please provide temporary wp-admin and FTP access to the staging site where AMP works fine.
2. FTP access to the live site with the problem.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#371720 Copied

CodedP

Participant

November 7, 2023 at 01:28

The AMP is having new issues with again. On deskop, unless I type “?no-amp=true” it sometimes serves the AMP version and the desktop version on mobile.

Some pages on mobile with show the AMP page but then others will go right back to desktop version on mobile. For example, the blog post on mobile serves the AMP version, when I click “home” button from that page, it always serves the desktop version.

I also recently added a blog post and the AMP version doesn’t read the HTML properly, I see this in the AMP version.

“[title title_use_theme_fonts=”yes” use_custom_fonts_title=”true” title=”Unlocking the Cultural and Aesthetic Richness of African Pillows” title_responsive_font_size=”eyJwYXJhbV90eXBlIjoieHN0b3JlX3Jlc3BvbnNpdmVfc2l6ZSIsImRhdGEiOnsidW5pdHMiOiJweCJ9fQ==” title_responsive_line_height=”eyJwYXJhbV90eXBlIjoieHN0b3JlX3Jlc3BvbnNpdmVfc2l6ZSIsImRhdGEiOnsidW5pdHMiOiJweCJ9fQ==”]”

I also got an error from Google search that states “Disallowed attribute or attribute value present in HTML tag.” for the same blog post AMP.

Please contact administrator
for this information.

#372761 Copied

Rose Tyler

Support staff

November 7, 2023 at 09:36

Hello, CodedP,

Thank you for getting in touch with us.

1/ We can’t log in – https://prnt.sc/mlS3ecj1JEWs Please provide the correct credentials.

2/ Update the theme and plugins – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update
Clear cache after the update (browser, plugins, CDN cache).

3/ We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

4/ Provide URLs of appropriate pages for your complaints.

5/ Try an online solution for “Disallowed attribute or attribute value present in HTML tag.”, for example – https://wordpress.org/support/topic/disallowed-attribute-or-attribute-value-present-in-html-tag-27/

Kind Regards,
8theme team

#372805 Copied

CodedP

Participant

November 7, 2023 at 10:57

Sorry, it’s for the staging site. I’ve added it. All the plugins are updated. Caches have recently been cleared, including server cache.

I have turned off mobile content optimization and cleared cache again.

I have researched the “disallowed” issue and your link is not the same as my issue.

This page “https://munachu.com/african-pillows/” is one I was referring to that the AMP page shows ““[title title_use_theme_fonts=”yes” use_custom_fonts_title=”true” title=”Unlocking the Cultural and Aesthetic Richness of African Pillows” title_responsive_font_size=”eyJwYXJhbV90eXBlIjoieHN0b3JlX3Jlc3BvbnNpdmVfc2l6ZSIsImRhdGEiOnsidW5pdHMiOiJweCJ9fQ==” title_responsive_line_height=”eyJwYXJhbV90eXBlIjoieHN0b3JlX3Jlc3BvbnNpdmVfc2l6ZSIsImRhdGEiOnsidW5pdHMiOiJweCJ9fQ==”]”

If you manage to be on the page on the AMP-site and click home, it jumps out of AMP to desktop version.

Please contact administrator
for this information.

#372826 Copied

Rose Tyler

Support staff

November 7, 2023 at 16:39

Hello, CodedP,

1/ Please temporarily disable CDN https://prnt.sc/_ggojL1t-mfv and check if this solves your problems.

2/ Because AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor/WPBakery) https://prnt.sc/QbHbTjl2HLc6 https://xstore.helpscoutdocs.com/article/111-general-info-amp

Kind Regards,
8theme team

Please contact administrator
for this information.

#372889 Copied

CodedP

Participant

November 7, 2023 at 21:22

I don’t think you’re undertanding the issue. I understand that AMP requires less coding. I used the provided Xstore AMP to create the pages that should be loading on mobile.

The problem is that the AMP pages aren’t consistently loading on mobile. It loads on desktop sometimes or it doesn’t load on mobile. That’s the problem I am having.

#372917 Copied

CodedP

Participant

November 7, 2023 at 21:24

I will test it with the CDN off.

#372918 Copied

Rose Tyler

Support staff

November 9, 2023 at 15:29

Hello, CodedP,

Take your time and let us know the results of the testing.

Kind Regards,
8theme team

#373205 Copied
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