Hello, Oleksandr,

Thank you for contacting us and for using XStore.

Private Content

Kind Regards,
8theme team

Hello, Alvaro,

We appreciate your prompt response.

We kindly request FTP access to ensure the smooth operation of your website. In the event that any critical issues arise while using the file manager, it could potentially lead to interruptions in your website’s functionality. Having FTP access allows us to promptly address such situations and prevent downtime.

Kind Regards,
8theme team

Hello, Sam,

Thank you for contacting us and for using XStore.

You need to use an additional plugin for this. WooCommerce support can give recommendations – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, Atip,

Thank you for contacting us and for using XStore.

You can get those settings using PHP
$discount = new Etheme_Sales_Booster_Quantity_Discounts;
$discount->init();
$discount->set_settings();
Add product_id param to $discount->set_settings(product_id);
to get specific product settings

Kind Regards,
8theme team

Hello, Neez International Ltd. ,

We apologize for the delay in responding to your query.

One of our technicians has checked the situation on your site.
Indeed, when our theme is activated, there is an increased load, but we do not find anything problematic. The only issue is the AJAX requests, which are most likely loading the content – https://prnt.sc/lXQaLpBJOfd
If we disable the Elementor and Core plugins all becomes normal (explained by the fact that we have a lot of functionality).
Therefore, we performed a test with the default theme on your site and still received a high load during page loading, here is the video – https://we.tl/t-44k5hvoNx5
At the moment, we see only one solution – replacing the server.
Or you can also contact the support of Elementor.

Kind Regards,
8theme team

Hello, MAHDAR,

We appreciate your prompt response.

1/ How does it work when not our theme but the Storefront theme is activated on the site?

2/ Thank you for the URL. The current displaying is correct. Do you want to change it? How exactly?
This code can help you to set the image full width:

.woocommerce-product-gallery__wrapper {
    width: 100%;
}

3/ Please add the next custom CSS code:

.buy-now-button-stretched .etheme-add-to-cart-form form .et-single-buy-now:last-child {
    margin-bottom: 10px;
}

here – https://prnt.sc/rKBY7c0YyOU5

Kind Regards,
8theme team

Hello, Alvaro,

Do you have a child theme installed?

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, PJone,

Thank you for your response.

We can not be responsible for your custom coding in the child theme. You need to contact the person who edited the functions.php file https://prnt.sc/yPW0o_JhheGX in your child theme.

Kind Regards,
8theme team

Hello, Leveltgp,

You’re welcome!

Kind Regards,
8theme team

Hello, PJone,

Fixed.
Changes were done in plugins/et-core/app/controllers/elementor/theme-builder/woocommerce/checkout/billing-details.php
It will be included in the next theme update.

Here is a link to the file – https://we.tl/t-xAZRdlFRvn , this problem occurs when WooCommerce is not used on site.

Kind Regards,
8theme team

Hello, Thomas STHLM,

We appreciate your prompt response.

Click on Delete content, as was mentioned https://prnt.sc/y9EguUq2yfLa or
you can use the WordPress Database Reset plugin (https://wordpress.org/plugins/wordpress-database-reset/). This plugin removes ALL existing content and you will be able to start all from scratch.

Kind Regards,
8theme team

Hello, Hempednyc,

Thank you for contacting us and for using XStore.

Please provide URL of product that can be added to cart, temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Sergeantmaster,

We appreciate your prompt response, but we can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server

Please check it. Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Is there a restriction by IP or something else that doesn’t allow us to connect?

Kind Regards,
8theme team

Hello, Divorah,

We appreciate your prompt response.

Copy link of category, for example – https://prnt.sc/YAH5gOil25Td then edit the static block and add the link into the settings https://prnt.sc/eBQ4UMIZDMvO , edit the content of the static blocks according to your needs using Elementor.

Kind Regards,
8theme team

Hello, Niddy,

We wish to inform you that your inquiry has been forwarded to another specialist for a more detailed review.
Please be patient and do not change access.

Kind Regards,
8theme team