Hello,

We have identified an issue that was caused due to the deactivation of a particular option, which resulted in Google loading an outdated file from the cache. The option in question is ‘Remove Query Strings From Static Resources’ under ‘Optimization of Speed’.
We have now deactivated this option, and our theme no longer generates issues with passive listeners. However, the default WordPress library, jquery/jquery.min, continues to generate such errors, unfortunately, and this is independent of our theme, so we can’t assist you further. You can contact WordPress support.

Kind Regards,
8theme team

Hello, Tair Domer,

Thank you for contacting us and for using XStore.

It is because of cache, you can refresh cache here – https://prnt.sc/eRQgJHuzaU_9

Kind Regards,
8theme team

Hello, Graeme,

Thank you for contacting us and for using XStore.
Your site is under maintenance mode, so we can’t check it without access.
Depending on activated options in the cache plugin, settings in Theme Options > Speed optimization can be different.
Currently, we can recommend to activate: Disable Old Browser Support, Disable Emoji, Disable Embeds, Disable Gutenberg Styles, Disable Theme Swiper JS (in case you are using Elementor), also Menu Cache, Ajax Search Results Cache, Static Blocks Cache, Remove Query Strings From Static Resources (when these 4 option is activation you will not see your changes for menu and content immediately, so if you are working on site still, temporary disabled these options).

Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page > element settings and enable Ajaxify for some elements (not tabs and not for first elements on the page) . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.

Kind Regards,
8theme team

Hello, Khurram Virk,

Thank you for contacting us and for using XStore.

1/ It can be achieved only with contaction for additional customization service https://www.codeable.io/?ref=qGTdX or with options of shipping plugin (you can search for one in WordPress free plugins → https://wordpress.org/plugins/ or ask WooCommerce support for suggestions → https://woocommerce.com/
).

2/ You can add the next custom CSS to achieve the next result → https://prnt.sc/uH61FpM_S9hA :

.cart-item-details .remove {
    font-size: 0;
}
.cart-item-details .remove:before {
    content: '\e90a';
    font-size: 1rem;
    font-family: 'xstore-icons';
}

All XStore-icons list you may find on this page → https://xstore.8theme.com/xstore-icons

3/ You can add the next custom CSS to achieve next result →https://prnt.sc/6K2FoytRGgx7

.single-product-request-quote-wrapper:before,
.yith-ywraq-add-button:before {
    content: ' OR ';
    font-size: calc(var(--content-zoom, 1rem) * .84);
    position: absolute;
    transform: translateY(-50%);
    z-index: 1;
    width: 100%;
    text-align: center;
    text-shadow: 0px 0px 5px #fff, 0px 0px 5px #fff, 0px 0px 5px #fff, 0px 0px 5px #fff, 0px 0px 5px #fff, 0px 0px 5px #fff, 0px 0px 5px #fff;
}
.single-product-request-quote-wrapper {
    flex-wrap: wrap;
    flex-direction: column;
    align-items: flex-start;
}
.single-product-request-quote-wrapper:after,
.yith-ywraq-add-button:after {
    content: '';
    position: absolute;
    border-bottom: 1px solid currentColor;
    left: 15px;
    right: 15px;
    opacity: .1;
}
.et_b_single-request-quote-button {
    margin-top: 15px;
}
.yith-ywraq-add-button {
    margin-top: 20px;
}
.woocommerce .yith-ywraq-add-to-quote .add-request-quote-button {
    margin-top: 20px !important;
    height: auto;
}

4/ To make the same stretch button for Add to Quote button you can add next custom CSS:

.woocommerce.single-product .product .yith-ywraq-add-to-quote {
    display: block;
}

To make the same stretch button for request a quote button you can also add next custom CSS:

.et_b_single-request-quote-button {
    width: 100%;
    text-align: center;
}

Kind Regards,
8theme team

Hello, Sergeantmaster,

We apologize for the delay in response.

1/ Share Buttons Issue = We’ve checked and the problem persists independently of the activated theme, according to the fact you are using the default Elementor widget Share Button we have found a similar issue you described asked on the Elementor github forum -> https://github.com/elementor/elementor/issues/14736 . As one of solutions we read in the answers Elementor uses a product excerpt for creating sharing buttons details and if excerpt of product contains html then you will have broken popup for sharing → https://prnt.sc/jIwQF6aUVXq1 but if the Excerpt will contain no html then share buttons will work successfuly → https://prnt.sc/yqY4xkocfvd2 (we created test product for testing this → https://shoeden.co.in/product/new-product-with-empty-content/ ).
Also, we would recommend you to read all answers on the provided github link and try to deactivate all Experiments for testing such share buttons actions.

2/ We created for you Products Carousel widget with the option to display Related products above Related Products widget → https://prnt.sc/8-Ta5Fstn5GX because we cannot find the real fix of the Products Related widget broken design structure yet. Could you please, check if this workaround works for you? If so, you can do the same for the Upsells products below (replace that widget with Products Carousel with display Upsells option).

3/ By testing your product page on GTmetrix (most popular web-site tester) we found that you don’t have installed any cache plugin → https://gtmetrix.com/reports/shoeden.co.in/tMWCXaA1/ . One will help you to increase site loading speed and cache the pages for faster surfing among them.
For this time we’ve set for you the best possible configuration in Theme Options → Speed Optimization section.

Kind Regards,
8theme team

Hello, Alvaro,

FTP directory is empty – https://prnt.sc/RFBw0m1t0FMw Please check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

Kind Regards,
8theme team

Hello, Rich Kil,

Thank you for getting in touch with us.

Please try to set next settings – https://prnt.sc/_KBIP87CS1Sa

Kind Regards,
8theme team

Hello, @mb-handmade,

Thank you for getting in touch with us.

1/ The Thank you page comes from WooCommerce, so contact their support to get assistance – https://wordpress.org/support/plugin/woocommerce/

2/ Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
You can send your request to our dev team via the form on this page – https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Also, please read this topic – https://www.8theme.com/topic/xstore-email-builder-template-for-a-custom-order-status/#post-362737

Kind Regards,
8theme team

Hello, Jennifer,

1/ “I would like to know if I can set this date with the shipping class woocoomerce time?” – you cannot set this date with shipping class but have global settings for displaying such date for specific Stock statuses only or set a custom date for unique Stock statuses -> https://prnt.sc/44IPhxmbOI64
If you would like to have new options with set date by shipping classes for this Sale booster feature you can post a Feature request on our roadmap → https://www.8theme.com/roadmap/

2/ “Our is all the same time for all the products?” = Also, you have custom settings in each product options -> https://prnt.sc/nmEsjpp4WTG6 with these settings you may override global settings for local product only.

3/ “In the new single product editor can I add my hltm block with [ph_display_estimated_delivery_date] ?” = you can use Shortcode widget ( https://prnt.sc/sJ6xHCXUJrnC ) with the same content of [ph_display_estimated_delivery_date] shortcode inside.

Best Regards,
8Theme’s Team

Hello, Oleksandr,

We’ve deactivated and activated the theme for you. Please check now.

Kind Regards,
8theme team

Hello, CodedP,

We appreciate your prompt response.

– You are using CDN. Could you temporarily disable it and check then? The problem can be caused by CDN cache.
– Please try to disable all 3rd party plugins, and check then. One of the plugins can be the reason for the problem.
Let us know the results.

Kind Regards,
8theme team

Hello, Oleksandr,

We appreciate your prompt response.

Could you please provide FTP access to uaworkers.ca?
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

You can use Elementor on both sites now, we applied patch – https://prnt.sc/jadJpX3akHao

Kind Regards,
8theme team

Hello, Graeme,

Thank you for getting in touch with us.

Please check this topic – https://www.8theme.com/topic/enable-option-for-customers-to-change-their-avatar-in-my-account/

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

For a multivendor site, you need to use a multivendor plugin, for example, Dokan or MultiVendorX or WCFM – WooCommerce Multivendor Marketplace. Read the documentation of these plugins to find one that suits your needs.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Azza,

Thank you for contacting us and for using XStore.

How do you want to keep the quick view on mobile, but hide it on mobile?
Please describe the desired result in more detail.

Kind Regards,
8theme team

Hello, Tair Domer,

“Addresses” comes from WooCommerce plugin, you need to contact their support.

Kind Regards,
8theme team