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Hey i have problem with tabs in product page

This topic has 32 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Rose Tyler

Belal

Participant

October 23, 2023 at 14:20

hey i have problem with tabs in product page i install yellow pencil but it hard to use
all i need is to remove this seciton i will give u a screen shotthat section i want to delete or hide

when i use single product builder i get differnt disgin
so i just need to remove tabs without change the design of single product page

#371228 Copied Theme version: 8

31 Answers

Rose Tyler

Support staff

October 23, 2023 at 15:29

Hello, Belal,

Thank you for contacting us and for using XStore.

We do not see any screenshots from you.

Please try to remove Tabs via Theme Options > WooCommerce > Single Product page > Tabs > Type > Disable.

We hope this answer is helpful.

Kind Regards,
8theme team

#371245 Copied

Belal

Participant

October 23, 2023 at 15:38

when i try this
the desing of lastone gone
and i get a new desgin

#371248 Copied

Rose Tyler

Support staff

October 23, 2023 at 15:45

Hello, Belal,

We appreciate your prompt response.

Could you provide temporary wp-admin access and describe the desired result in more detail?

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#371251 Copied

Belal

Participant

October 23, 2023 at 15:56

here’s

Please contact administrator
for this information.

#371256 Copied

Rose Tyler

Support staff

October 23, 2023 at 16:05

Hello, Belal,

We appreciate your prompt response.

It is what you are looking for https://prnt.sc/CEYtabcxo-ov ? Or https://prnt.sc/ZHoCeVCFJOMc ?

Kind Regards,
8theme team

#371261 Copied

Belal

Participant

October 25, 2023 at 12:52

Hey rose
i need to remove this tab not the description header
i want to remove the tab without effect disgin
look at this
i need this one without this tab https://prnt.sc/pMYMXyLXiVIj
just short descriptoin and after that related products section

#371472 Copied

Rose Tyler

Support staff

October 25, 2023 at 13:50

Hello, Belal,

We appreciate your prompt response.

Please clear cache and check now, https://prnt.sc/yBZIhdH6tqOz > https://prnt.sc/L4bB16jstYoI

Kind Regards,
8theme team

#371479 Copied

Belal

Participant

October 25, 2023 at 15:37

oh great thanks for helping
no need to answer for this 😀

#371504 Copied

Belal

Participant

October 25, 2023 at 15:37

and this one

#371505 Copied

Belal

Participant

October 25, 2023 at 15:39

and 1 more question 😀
how can i recieve emails from users ?
i make form for users to send thier emails
but i have no idea how can i recieve emails or how can i test it to see if that working or not
thanks for helping

#371508 Copied

Rose Tyler

Support staff

October 26, 2023 at 09:14

Hello, Belal,

Contact Form 7 plugin can be used to create contact forms, please read the documentation of the plugin https://contactform7.com/docs/ and contact their support to get further assistance.

Kind Regards,
8theme team

#371600 Copied

Belal

Participant

October 26, 2023 at 17:09

hey rose,
i view the link u give
but i still can’t receieve emails from users when i try to test it
can you help me wtih that?

#371660 Copied

Rose Tyler

Support staff

October 27, 2023 at 07:30

Hello, Belal,

We appreciate your prompt response.

Please check how it works with Storefront theme (Appearance > Themes). This test is needed to confirm that the problem is independent of our theme. After that, you need to contact the support of Contact form 7 plugin – https://wordpress.org/support/plugin/contact-form-7/

We’ve checked the contact form on your site https://prnt.sc/9glOsQ-d0SSZ , and hope this article will help you – https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/

Kind Regards,
8theme team

#371714 Copied

Belal

Participant

October 29, 2023 at 15:55

hey rose
yes i just did something with my domin support
i fixed the erorr
but i can’t recviee any emails on client email
client emails : shutters.home.eg@gmail.com
thanks for help

#371948 Copied

Rose Tyler

Support staff

October 29, 2023 at 16:49

Hello, Belal,

You need to contact support team of plugin that was used to create the contact form, because this situation is independent of our theme, so we can’t assist you further, unfortunately.

Kind Regards,
8theme team

#371958 Copied

Belal

Participant

October 30, 2023 at 15:19

hey rose ,
which plugin should i use to translate english into arabic?
thanks

#372024 Copied

Rose Tyler

Support staff

October 30, 2023 at 15:32

Hello, Belal,

Loco translate plugin https://xstore.helpscoutdocs.com/article/30-base-theme-translation , it allow you to translate site just into 1 language.
It does not allow to create the multilanguage site. To create the multilanguage site you need one of next plugins – https://colorlib.com/wp/wordpress-multilingual-plugins/

Kind Regards,
8theme team

#372026 Copied

Belal

Participant

November 5, 2023 at 17:42

hey Rose, i try to installed WPML to Polylang
and it’s not working i can’t setup and can’t see on dashboard

#372636 Copied

Rose Tyler

Support staff

November 6, 2023 at 10:24

Hello, Belal,

If you can’t install WPML or Polylang plugin, contact support of the plugin, they should be able to assist you. We are not developers of these plugins. Select one of these plugins, you do not need both.

Kind Regards,
8theme team

#372675 Copied

Belal

Participant

November 6, 2023 at 14:33

okay thanks
i have answer question
when i try to find widget and copy it
after that i can’t live paste it on my website

#372719 Copied

Rose Tyler

Support staff

November 7, 2023 at 08:19

Hello, Belal,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

What exactly section do you want to paste on site? We can send you a template file.

Kind Regards,
8theme team

#372790 Copied

Belal

Participant

November 14, 2023 at 09:55

hey rose, i want to paste testimonials
i tried to disable all third-party plugins and still can’t paste it
https://prnt.sc/9lRJjlt76FK-

#373700 Copied

Rose Tyler

Support staff

November 14, 2023 at 16:21

Hello, Belal,

Please download the file by this link – https://we.tl/t-oQcsgVX9B2
Edit a page > and import this template.
https://elementor.com/help/template-library/

Kind Regards,
8theme team

#373755 Copied

Belal

Participant

November 29, 2023 at 10:17

hey rose thanks for your help
i have problem with my webiste
when i try to update my plugins i got 404 erorr page
and if i try to edit with elementor i got 404 error page
i can’t make any chnages in the website

#375132 Copied

Rose Tyler

Support staff

November 29, 2023 at 10:41

Hello, Belal,

We are reaching out to inquire if the issue you’ve encountered continues to occur only with our theme. For diagnostic purposes, could you kindly switch to the Storefront (default WooCommerce theme) temporarily and inform us of the outcome?

Your cooperation in this matter is greatly appreciated, as it will help us provide you with the most effective support.

If the problem persists independently of the activated theme, we would recommend you contact your hosting provider and WordPress support.

Kind Regards,
8theme team.

#375139 Copied

Belal

Participant

November 29, 2023 at 10:43

i can’t even click on themes
when i click on themes i get the same error 404page

#375140 Copied

Rose Tyler

Support staff

November 29, 2023 at 11:52

Hello, Belal,

In this case, the problem is independent of the theme, please contact your hosting provider (ask them to check the server error log and what else can be done from their side to help you) and WordPress support.

Kind Regards,
8theme team.

#375148 Copied

Belal

Participant

December 1, 2023 at 16:49

hey rose i deleted my website and start from scratch again
can you please help me and give me the file you send before agian?
“hey rose, i want to paste testimonials
i tried to disable all third-party plugins and still can’t paste it
https://prnt.sc/9lRJjlt76FK-“

#375442 Copied

Rose Tyler

Support staff

December 1, 2023 at 17:02

Hello, Belal,

Thank you for getting in touch with us.

Here is a new link to the file – https://we.tl/t-tAmXi8NgfU

Kind Regards,
8theme team

#375443 Copied
Tagged: e-commerce solutions, online store help, product page tabs, theme issues, troubleshooting, woocommerce, wordpress
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